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November 2023 by Veen Naser
This pharmacy is just ridiculous. The staff working and the lack of training comes at all of the customers’ expense. My daughter needed an urgent medicine today (November 24 2023). I got home and realized it had been a very long time and they hadn’t texted me that my prescription was ready. So, I called at 5:00. First of all, I don’t understand why it is necessary for a PHARMACY to close early on thanksgiving. People are sick and need their medications. I call and am left on hold until about 5:30, which is when I had enough. They kept putting me on hold over and over, probably in hopes that it would reach 6and I would just go away. I had enough and showed up to the pharmacy, and their excuse was that they were “busy” and didn’t have staff needed for the medication so it would have to wait until the next day. They didn’t even bother to check at all.My daughter has a painful sore throat and an aggressive pink eye: some things can’t just “wait.” If you are so understaffed don’t open up a pharmacy when you can’t even do what is required of you. The staff is unbelievably rude and they have the audacity to start their robot message with “friendly Kroger.” They need to change it ASAP because there’s absolutely nothing friendly about the situation. And this is not the first time we have needed a medication and they have given it way past the point of ridiculousness. They constantly use the excuse that they’re busy even though it is an emergency and they have no priorities. The emergencies should be number 1. I will not be staying here. They are unfriendly, cannot depend on them, and they aren’t trustworthy to do anything except take your insurance’s and your money. It isn’t worthy here and I advise you to go find a REAL pharmacy that has trained staff, adequate staff, and an employer that pays their employees a livable wage so that they actually would want to work with passion. The underpaid employees affect the customers quality of life on a daily basis and it must be fixed.
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November 2023 by Nathan Zhang
Got my COVID shot here. Now I'm protected.
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October 2023 by Bill B.
I had high hopes when this Kroger Marketplace replaced a normal-sized Kroger across the street. I have mixed feelings about it.On the positive side, the extra space simplifies navigation. The checkout folks are very nice and so is the customer service (I left a bag full of stuff there once and they had it there for me). **Most** common items are usually in stock.On the other hand, some items (e.g., Kroger facial tissue) are out of stock a lot here when other nearby Krogers have them. Items are sometimes misplaced or hidden. Note to staff: customers don't like it when you fill the space of out of stock items with something else.FYI, I get really bad mobile reception in this store, unlike at any other area Kroger. You may want to use the guest Wi-Fi to be able to use the Kroger app (it is an unsecured network so you'll want to use a VPN).
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February 2023 by Richie Perry
Zero star actually. Told script was ready for pickup twice and it never was filled. Was told to pickup script Sunday they didn't have it in stock and no options left for me with doctor's office closed on Sunday. Was told Monday after 5pm and then received a call after 1 pm to tell me they still don't have it. No one has any clue what is going on and they will tell you anything just to rid of you.
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February 2023 by Basma Khalid
Worst pharmacy ever!!They always make me Wait long time for pick up only every time I wait between 15 to 25 minutes in store or drive-through. Bad staff the assistants are tough attitude!!
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January 2023 by Jamie M.
The store manager Eddie is the nicest man! He was working today (Sunday) and I went in to grab some Starbucks cups that have sold out by me already. It takes about 45 minutes to get to this specific Kroger from my location. I asked if there was a limit and he said no, so I grabbed the amount I wanted (friends asked me to pick up also) and told him how excited I was and far I drove. Eddie decided that because of my drive he threw a cup in for me for free. What an incredibly generous person to do something like this, and he seemed like he is always this way. Shout out to the Starbucks employees and Eddie for making my day!
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November 2022 by Edward Werdene
Sick of using this pharmacy. They always have bad attitudes when they mess up. Then they tell you that you’re out of luck for their mistake. Whoever is working on Friday 11/11 should be fired immediately.
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July 2022 by Dianna Kelly
I dropped off a prescription and we had told her(the pharmacist) that I just came from I just came from having surgery at Beaumont and asked if my rx could be expedited. The pharmacist said we could come back in 40 minutes. My driver for my surgery is my best friend so we went and sat got some carry out eat what I could,went back 45 minutes later.Carrie answered the drive-thru At Kroger‘s pharmacy window. She seemed to be a bit Aggravated. I explained I had just spoke with the pharmacist 40 minutes ago actually 45 minutes ago that the pharmacist said I would have my prescription ready for pick up. Caroline immediately said there’s no prescriptions filled in 40 minutes we would have to wait at least a couple hours. My friend that was with me ask for the manager and again Caroline got very combative saying we didn’t need a manager she was going to take care of it. We asked several times for a manager and FINALLY we got the pharmacist with my order that was ready. I swear Carolyn or I believe it was Caroline never even looked. I feel she is not competent enough to work in a pharmacy.
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May 2022 by Jenni Maharidge
Never had an issue with this pharmacy. Staff is always friendly, Pharmacist has always been knowledgeable, medication is way cheaper than any pharmacy I've been to. I don't even use my insurance because it's cheaper to use GoodRX. They know this and automatically do it now for all my medications.
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April 2022 by Greg Litwin
INCOMPETENT! This pharmacy needs new employees and a complete training overhaul. I would NOT use this location. They have lost my prescription, failed to find my prescription, etc. etc. Their excuse is always something like ‘I’m not sure which pharmacist messed this up…’. which help them blame someone else. This location is in need of some real help.
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December 2021 by Nicole Rix
Waited for 15 minutes in line and then they put up a closed sign at 5:40 and turned away four cars. Sign says they don't close till 6. Absolutely disgusting. Will be changing pharmacies.
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November 2021 by Michelle F.
Went here today for my son's Covid vaccination appt - I made an appointment for a reason- and they told me it was an hour wait! They were taking the walk-ins before appts!! Absolutely ridiculous! I made an appointment somewhere else & walked out!
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November 2021 by Karen Mataychuck
There are mistakes Everytime! The Pharmacist won't even let me ask my question or tell her about the problem. I know they are busy, but when someone waits forever to speak to someone, you should be allowed to talk! Some of the techs are very sweet.
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August 2021 by Jim O.
Hmmm - go to, say aisle 45 - frozen seafood- simple enough. Looking for frozen packaged shrimp. Nu uhh- only fish sticks here. Shrimp in a special middle cart , past aisle 1 ? Really . A short 3 minute walk all the way to other end of the store ! Store is just too big !
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August 2021 by Rakan Askar
The worst staff ever