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March 2024 by Chelsea H.
First time at this vision care center today and I can't say enough great things about this place! Everyone here was a friendly, knowledgeable professional and the whole process from arrival, screenings, eye exam, contact lenses fitting, and picking out eyeglasses was seamless. I first saw Joe for pre-exam screenings - he was patient, thorough, and made you feel at ease. My eye exam was with Dr. Yates and she actually CARES about her patients, ensuring that they get a truly accurate prescription, and their vision concerns are properly addressed. She does not rush your appointment or treat your appointment like an assembly line of eye exams. Great doctor, great staff! I look forward to resuming my vision care with this office.
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March 2024 by Rachel Kleinhardt
Friendly, courteous, efficient, and knowledgeable. Absolute best place to go for eye exams, glasses, and contacts.
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March 2024 by Georgette Aegerter
Dr. Yates, Joe and Nicole went above and beyond. I lost my contacts and called in they seen me within an hour. I love the positively from the whole staff. It was a very thorough, professional visit. I'll never go anywhere else and Congrats to Joe on his promotion it's well deserved!!!!!! You'll be missed at this location. ?????
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March 2024 by Kimberly Ludwig
Came in after 20yrs of not having an exam. Everyone was very helpful and welcoming. Check out was very efficient. Helpful with the best price possible. Good selection of frames. Exam was very thorough and conversation was pleasant and fun. Thank you all for such a great experience!
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March 2024 by Natalie Mumford
I went to my yearly eye appointment today at Lens Crafters, located on Hall Rd. I've been a patient/client for approximately 5 years.I walked into the store and was greated like family. It was like family coming from out of town that you hadn't seen in a while.Krista had a warm heart felt welcome. Joe came right out from the office with a big hello and, so glad to see you. Dr. Klunzinger and I were having an amazing time discussing my aging eyes. She makes you feel so comfortable regarding your eye care. She even reminded me about things from our last conversation.Once my examine was over and I was ready to move on to the hard part, which is for me is picking out a frame that makes a STATEMENT! I was greeted by Nicole. She had a tray already with about four pair of frames she picked for me. That was the icing on the cake! Normally my daughter helps me with this part. She wasn't available to come with me today.There were a few other employees working today with other customers. I did have the pleasure of speaking with them, but I didn't get their names. Everyone was engaged in one way or another with this process today.I have 50+ years of Customer Service Experience. I currently work in retail and I know how challenging it can be when it comes to dealing with customers and the public.I also know EXCEPTIONAL service when I see it. This was the first thing on my to do list for the day. It was so refreshing and so much fun. I didn't have a guilty thought about how much my glasses cost, because I had so much fun throughout the entire process.If your looking for someone to entrust your eyes. I highly recommend the Lens Crafters - Shelby Township Center. Dr. Klunzinger, O. D.
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March 2024 by Viyoma Sarup
Dr Carolyn was amazing in her bedside manners. She was very knowledgeable and explained everything to me with patience and humour. She took her time to explain me everything about my eye tests and the results. I enjoyed my eye visit and will come back.Cherryl was very nice while taking my initial tests . She made me comfortable and made my checkin process very smooth.Chelsea helped me pick some good prescription glasses.Overall these ladies are running a great place and I look forward to coming back again.
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March 2024 by Bill Heitman
Great people. Fast service
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March 2024 by Dany A
Nicole and her team were really kind and helpful, I highly recommend this LensCrafters location specifically.
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March 2024 by Joey Rossi
Joe, the tech, and Dr. Klunzinger are both great. Easy to talk to, explain things clearly, and honestly, and give many options for my best possible vision. I always feel comfortable and taken care of!
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March 2024 by Raynebeau Noir
First of all, technology has come such a long way. I'm amazed at the options available for Transitions lenses. Now, Liz and Joe were absolutely amazing. They were warm and very helpful. Their energy was infectious and they made me feel good spending what Lens Crafters costs. I wanted to give more money. Lol loved it.
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March 2024 by Tim H
What an awesome experience!!!! I'd like to thank every single associate at the Shelby , Mi store. Took awsome care of both my daughter and myself. Made sure we can see after the horrid experience at Henry Ford Optimize.
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March 2024 by Jessica Gappy
I have an autistic child, and eye exams are extremely stressful for her. Every single person at LensCrafters (Hall & Hayes area) were so accommodating and kind, offering her every way to remain at ease. It is the first time she had an eye exam without having a moment of absolute fear. Highly recommend.
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March 2024 by Cheryl Westrick
Very good service and very helpful
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March 2024 by Sydney Marie
Carolyn and Joe were extremely friendly and great to work with. Will highly recommend this location to others!!02/19/2024: Updating this to say that Chelsea was fantastic working with! Very nice and patient!! Honestly, all of the staff are welcoming, friendly, and go above and beyond. Thank you, team!!
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March 2024 by Stacie Frasard
Best customer service hands down! Have Joe help you. He is the best! Takes time to explain things and makes you very comfortable during pre-exam. I have been dealing with him and the people at this location for 3 years. Will not go to any other location.
