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December 2023 by Mary Barr
Great service. I like that the showroom was clean and organized. Staff is courteous, helpful and they had what I needed when I needed it. I'm quite satisfied. I will go back.
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November 2023 by Heather Romayor
My husband and I have been trying to reach the office over a billing dispute for 2 weeks now and no one answers the phone or returns messages. I even drove an hour to their Sterling Heights office in hopes of talking to someone and the office was locked and dark, even though the hours were posted right on their door that they should be open. It shouldn't be this difficult to get in touch with someone. Not to mention the reason we are trying to contact them is because we were told at the end of October that we only owed $34 and the machine would be paid off, yet I just had $221 taken from my account with a bill saying we still owe hundreds more! Terrible customer service
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November 2023 by Andy LaVallier
From phone call through delivery, Chris took exceptional care of my needs. His explanation of his to use the device was amazing. If you need anything buy here.Thank you again!
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August 2023 by Kourtney Price
Terrible communication and terrible service.
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April 2023 by Den T
Very disorganized. Staff is unhelpful. Once they give you your device you are on your own, they will not help, will not provide further instruction, or any support. Insurance billing was inaccurate and had to be resubmitted numerous times. Ended up returning the device and going elsewhere that did not have these issues. It was unfortunately an incredibly unpleasant experience.
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April 2023 by Tom ,ALBERT
no info on return policy in order to send back.
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March 2023 by Daniel Lewis
My wife got NO discount for their mistake. Charged $90 to replace batteries in Scooter. He only replaced one battery. My wife had to open case up and install the other battery. Technician is gone back to office to figure out the problem.....new charges is not for us. Chris called us, decided to treat us fairly and give us a discount.That's GOOD SERVICE ?
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March 2023 by Janice Lewis
I received good service 3 years ago. Mom, with dementia, broke the drive lever on her Scooter. She drove it only 3 times. 3 years later, husband needs it. They told me it would only cost $75 for assessment. Assessment: Batteries and charger. My $150 assessment charge, turned into $300. They admitted, they "forgot" to mention. To top it off, after installing batteries with new charger, repairman still couldn't get it working. A new scooter that's been ridden 3 times!! Now, this starts a new bill!!MAD AS HELL!!! After having a terrible experience with other employees(they just had a bad day), Chris contacted me, Offering me a reasonable resolution. That's all I wanted. THANKS?
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February 2023 by Norman Barbieri
Awful experience. Did work for them Jan 2018 still am not paid in full. Still not paid Jan 2023
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January 2023 by Karen U
We donated medical equipment to these guys after my mother passed away. They returned my call in a timely manner and were very professional. Someone came by the same day and removed the items, including a hospital bed and a ramp that was drilled into the cement. The whole process was incredibly fast, and I'm just so relieved that it's all gone. Thank you Nexus!
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January 2023 by EZ Lite Cruiser
Company has not paid their debt of over $4000. Have heard countless excuses as to why it has not been paid. Today, its that their "computers are down". We sent the product to them, they sold the product, we have not been paid.
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January 2023 by Special K
Nexus Home Medical Equipment Came through for Us! My Mom is in a wheelchair and has a fused leg that needs the leg rest, hers broke and when I called the company who makes the wheelchair they told me 3-4 months out?? I did some research and found Nexus they actually had the part we needed, got it shipped out and we received it in a few days. Business Manager Chris is Awesome along with the entire Staff. So if you need any Medical Equipment I Highly Recommend Nexus.
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January 2023 by Barb Krauseneck
I received excellent service from Chris at Nexus medical company for mom‘s new riser chair. Chris was so helpful and spent a lot of time with great patience explaining everything to me and put the sale in last Friday and it is already here to be delivered. That was so quick as far as delivery and I appreciate Chris so much for his help!!
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January 2023 by Gary Duda
Chris and staff are the best in the business. Chris and staff are very knowledgeable of the products and makes sure you are getting the proper equipment that you need. A great buying experience, you are dealing with the pros.
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January 2023 by Betsy Ragowsky
We bought a UP premium lite walker.Great product that helps my husband's quality of life.We received excellent service from Chris who helped us make the right selection.
