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August 2023 by Jason Kunianski
The staff was great, the absence of teller windows is very disappointing. Step your game up PNC corporate what happened, not everyone wants to look at a screen for every part of their life.
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July 2023 by Shelby Vermeulen
They got rid of their tellers. All they have is automated Teller machines now. I am a hairdresser who makes weekly cash deposits and most of the time this machine only except half of my bills. It does not accept any older bills at all. I'm actually here right now trying to deposit cash and the keypad on the machine isn't working at all. Pointless to even come to this location. Drive right past this one to go to the next one. Extremely inconvenient.
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June 2023 by Dillon Hill
Mine as well stick an ATM in the parking lot and knock down the building. Most pointless building they have.
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March 2023 by jackie b
They got rid of all their tellers go to a different bank
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February 2023 by Joy Gope
This place doesn’t have in-person tellers and replaced them with virtual teller machines instead - which is fine. However, the wait time for virtual tellers is extremely long. I spent over 40 minutes for a cash withdrawal. The staff at the location were helpful though.
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February 2023 by Ellen M X
Today 2/1/23 I contacted the PNC branch in Sterling Heights at Mound Road and M-59 about a fraudulent charge on my January 2023 banking statement for $40.97.They confirmed my identity, took down the details and forwarded me to the Fraud department and advised that my PNC credit card would be shutdown, they would research the fraudulent charge and a new credit card would be issued soon.I have nothing but good things to say about this branch and their employees. As always T’anna and her team did a great job!! I can’t imagine banking anywhere else!
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February 2023 by rando1jc
Customer service is in the toilet! Highway robbery if you over draft ! Even if you make it right in the same day, you can over draft 2x in the same day?! CROOKS!!!! Closing my account in the morning !!!!!! Thank you for 20+ years of garbage banking down the toilet!!! This is how you treat someone down on their luck who manages to make the account current back to back days ?!?! Peace out!
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November 2022 by tyler B
Can’t even take out $18,000. Id get Huntington if you haven’t opened an account today
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October 2022 by Hamma Time
This bank is beyond disgusting! And this branch is the worst!!!
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July 2022 by chris mentzer
I had fraudulent check generated in my name and sent to pnc. I disputed the check and got the notary done at this branch and sent the documentation to them via certified fedex mail with tracking. The correspondence absolutely arrived, and it is my understanding that I should have been provided a provisional credit within the month unless they planned on resolving the problem within that time. I have received no provisional credit no communication written or otherwise regarding this check fraud incident and all they can tell me is it has been transferred to our check fraud department. Check fraud department does not answer the phone or return calls, no messages. This has screwed us out of $1427 and caused financial set backs and difficulties for my family. We are extremely displeased with this financial institution. They should be ashamed of this lack of care and customer service to hard working families whom have trusted them with their finances.
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December 2021 by Rachel Rae
I do not like this bank they wldnt cash my check bc I didn't have enough funds in my account plus they take money from you if you don't keep a certain amount or higher, well on my check it said flagstar so I went there omg let me tell ya they we so caring and friendly made u feel so welcome awesome ppl work there im so that thst lady at PNC bank told me about flagstar I opened an account ha love this new bank of mine now bye bye PNC...
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October 2021 by Rachel Renee Kern
I do not like this bank they wldnt cash my check bc I didn't have enough funds in my account plus they take money from you if you don't keep a certain amount or higher, well on my check it said flagstar so I went there omg let me tell ya they we so caring and friendly made u feel so welcome awesome ppl work there im so that thst lady at PNC bank told me about flagstar I opened an account ha love this new bank of mine now bye bye PNC...
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August 2021 by katie wolfy
This location goes out of their way to do everything NOT to help you. If you just have to do a withdrawal from the ATM you will be fine. Otherwise avoid this location!
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June 2021 by Alyssa Grimm
AVOID IF YOU CAN! the blonde woman had the most horrible attitude of any PNC location. She had both my ID and debit card and said “Well I don’t even have to be doing this for you” I’ve never experienced such horrible customer service especially in a “professional” setting
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May 2021 by Dominic Golabek
Had to go to a different branch to deposit a check, they would not deposit due to technicality... thank God branch down the road was open late and they had no problem depositing said check ... been banking at pnc 15 plus years nothing like this.... no wonder horrid reviews...
