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January 2025 by Asaad Manna
This is the second time we stay at Staybridge suites. This place is amazing and very clean. We tried the swimming pool and it was good too. we will visit again next time.
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November 2024 by John Fontana
Just a really good mid/low priced chain rectangular box hotel in a Detroit suburb. Good service, good room, rational prices, so thanks!
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September 2024 by kelvin bonner
A Nightmare Stay at Staybridge Suites – An IHG Member’s Worst Experience Ever
As a loyal IHG Club member, I expect a certain level of service and comfort when choosing a hotel. Unfortunately, my recent stay at Staybridge Suites in Sterling Heights was an absolute disaster, far from the "home away from home" experience I was hoping for. I had pre-booked my room well in advance using 32,000 hard-earned points for one night, thinking this would guarantee a smooth and pleasant stay. I couldn’t have been more wrong.
My flight landed very late, and knowing this, I communicated with the hotel earlier that day to inform them of my late arrival. Despite this, I was shocked when I arrived at the hotel at midnight, only to be subjected to a 45-minute wait to receive my key. The front desk staff were completely incompetent, struggling with their computer system, which delayed my check-in to an unacceptable degree. After fumbling with their system, they eventually found my reservation, but even then, the key card machine wasn’t working properly, and they couldn’t process the $100 deposit required for the stay.
Finally, at 12:45 AM, after an exhausting day of travel, I was able to get into my room. However, my nightmare was far from over. At 1:57 AM, I was rudely awakened by a knock on my door. I was alarmed, thinking something was terribly wrong. Instead, it was the same overnight agent who had checked me in, demanding that I come down to the front desk to pay the $100 deposit. The sheer audacity of waking a guest at such an ungodly hour for something that was not my fault was beyond belief. If the deposit was that important why even give me key in the first place.
When I went to the front desk, still groggy from being woken up, I was met with an attitude of complete disregard for my comfort and experience. The agent insisted that unless I paid the $100 deposit immediately, they would have no choice but to put me and my family out on the street, as if we were freeloaders trying to scam them. This was despite the fact that the room had already been paid for with points, and they had all my information, including my ID, on file from earlier. The lack of compassion, understanding, and basic customer service skills displayed by the staff was appalling.
Eventually, the system miraculously decided to work, and they were able to process the payment. But the damage was already done. The entire experience was demeaning, stressful, and left me questioning why I had ever chosen to stay at Staybridge Suites in the first place. This is by far the worst hotel experience I have ever had, and I am deeply disappointed that this is the level of service provided by an IHG property. You can see in the photos that I got the manager name because i was so disappointed in my experience. The next day, I informed my company about the unacceptable service I received. I was scheduled to stay for another two weeks, and my company had plans to book additional rooms for other staff members coming into town. However, after my experience, I advised them to cancel all future bookings at this hotel. We ended up finding accommodation elsewhere where we were treated with the respect and professionalism we deserved.( p.s. I won't go into detail about the disruptive behavior of other guests, as that warrants a separate review entirely.)
Call to Action:
I strongly urge the management at Staybridge Suites in Sterling Heights to take a serious look at their staff training and system reliability. The behavior and attitude of the staff were unacceptable and have no place in a hospitality environment. If this is the treatment given to an IHG Club member, I can only imagine how other guests are treated. Immediate action is required to prevent other customers from enduring the same miserable experience I did.
IHG, if you care at all about your loyal members, please address these glaring issues at this property befor
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August 2024 by Jeff Mckay
Nice hotel friendly staff clean rooms laundry on site for guests is nice and happy hour for guest is definitely pleasant
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July 2024 by Dad Train
Great service, great location, great room layout with a nice, new appearance, but I have to question the sound deadening between rooms.
Awoke at 3am to hear the person in the next room snoring! Then at 6am, I hear the vibrating alarm coming through the wall! This continued on and off for the next 40 minutes!
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June 2024 by Ernad I
First and foremost, the manager, Mr. Toma was exceptional. As swift action was needed to find a place to stay for the night and options running thin he made it happen for my family and I. We were given amazing service from start to finish. If I’m visiting Metro Detroit I will make sure to book here. Thanks again.
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June 2024 by Armond Hanna
Love this property so clean and nice. The staff and manager are amazing
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May 2024 by Mahmut Güler
Hotel was clean and nice. Breakfast choices were not good for us. There was a small kitchen in room, which made our stay convenient. For me main problem was odor from ac, the windows can not be opened, so we used ac for air, but there was a smell/ odor from ac which made the situation worse. Also we can not select heat/ cool mode. Ac does it depending on temperature which leads 20 min heating, 15 min cooling etc. If sink was included in bathroom it would have been great
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May 2024 by Carter Monroe
The rooms are awesome and the kitchen comes fully stocked with what you need including dish soap and paper towel. The breakfast could be better, like a lot better. All in all, great location.
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May 2024 by Grace Willis
I love Staybridge. The staff is very friendly and helpful. The meals are great. The hotel is safe, clean and well kept inside and out.Safety: Very safe.Walkability: Plenty of stores and restaurants in walking distance as well as movie theater.
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May 2024 by Niyaha
I did enjoy my stay, but I do sense a strong racial profiling here.Rooms: Rooms are nice
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May 2024 by Mark Schneider
Amazing hotel. Very clean. Staff is amazingly friendly.
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May 2024 by Lauren Brasile
The staff is wonderful! Great Happy Hour and Breakfast. Outstanding housekeeping. Can be a little noisy on weekends because of the indoor pool...
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April 2024 by Kunio Wakao
Very good, daily cleaning, good breakfast,... Gym is ordered and ready 24h, only problem is laundry, the machines require some cleaning
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March 2024 by John Jones
Great people and service.Food & drinks: The social hour was great ?
