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January 2024 by Angela Derryberry
Brandon went above and beyond to make sure I went home with a car that I wanted and fit my budget. I never had an experience that went this well in a car dealership and when I am ready for another car I will be coming back. Best service ever and they genuinely really care about their customers !! Thank you for the incredible service!
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January 2024 by Stephanie Bommarito
Suburban Ford is the best place to buy a car. The people are kind and always give a warm greeting at the door. Each salesperson I’ve worked with works hard to understand what I need and deliver within my budget. For my most recent lease, Brandon Jijika handled the whole thing via text and I spent less than 60 minutes in the dealership to turn in a lease and drive away with a new one. Nobody can get you a better deal and these people are kind, efficient, and hardworking.
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January 2024 by Bob Parrinello
I have been dealing with Suburban Ford of Sterling Heights for the past six years. The staff is so welcoming and friendly, especially my salesman Joe Franzoni who is fantastic. He always manages to find me the perfect vehicle. Along with outstanding customer service, you can always expect some great conversation with Joe. His personal touch and genuine concern for his customers make for a great experience. I would definitely recommend Suburban Ford of Sterling Heights and Joe to anyone looking for a new vehicle and outstanding customer service!
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January 2024 by Katie Guthrie
This place is great! Joe helped me with my oil change and did an amazing job and Jim drove me somewhere during my wait and picked me up once my car was finished. Definitely recommend! Great customer service. Thanks again, will definitely be back!
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January 2024 by Jennifer Duraccio
I can not say how pleased I am with the service and care they show. From the start, Chris Eschenburg was amazing . As a mom with a new youthful driver I was so worried about his safety. Chris was so patient . Answered all my question and maybe me feel secure in making the choice to purchase from them.Next PJ in warranty or financial area was super helpful. Explained everything and answered all my question.Jeff in service that man was truly amazing. Had my car ready in 2 days for pick up.I can not express how amazing this team is.How thoughtful patient and understanding they all are. I would recommend everyone here.
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January 2024 by Hector
Awesome service! I cannot be more satisfied with how their team handled everything, prompt and efficient. Customer service was great, but the shuttle bus driver was awesome! Older veteran, I enjoyed his personality. Thanks you guys!
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January 2024 by mike hunt
We drove three hours from Indiana to look at an Explorer limited. We were met by our salesman with professionalism and kindness. They appraised our trade vehicle as we test drove the Explorer and after we struck a deal they were they best to work with for getting all of the paperwork and registering the vehicle taken care of. They detailed the vehicle for us before we left with it. Everyone we dealt with at this dealership was very helpful, informative, and professional. Thanks again for a fantastic experience.The Millers
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November 2023 by Colleen Rinaldi
Absolutely the worst customer service in the body shop! I waited 3 months for my car with ZERO follow up from Bryan Stier the guy assigned to my car. I had to call 4-5 days in a row just to get an update. The receptionist just always says I don't know and no one else will ever answer the phone. Do NOT bring your car here of you ever want it completed.
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October 2023 by Gary Ladowski
The purchase of my new Ford maverick hybrid was excellent. As most customers know it was a very long process from ordering due to supply chain issues. My sales rep Brandon J. Is a rock star, from keeping me in the loop and returning my calls to some behind the scene arm twisting was outstanding. The only reason I gave them a 5 star review was because they wouldn't let me give them 6 stars. Thank you Brandon J. Thank you Suburban Ford for the whole process. Finally thank you Ford Motor Co. For an outstanding vehicle.?????
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October 2023 by dan westfall
I called Jason Jackson to get in for an oil change. He got me in and out Quickly. The service rep l met when l got there was excellent. Treated me great and was extremely professional. This is how a maintenance team should work. You have set the bar high and it shows!!I would recommend this staff to everyone l know!
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October 2023 by Ksenia Rychtycka
My family and I have been customers at Suburban Ford of Sterling Heights for two decades now. Rich Kramer has been our salesman throughout the years and always looks out for us and has done an incredible job in finding the best deals and giving us good options. The service department has also done a wonderful job when we need to service our vehicles. Big thanks to Alex in the Finance Department for his help with our recent car experience. I highly recommend Suburban Ford.
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October 2023 by Stephen Carroll
Isaiah did a great job getting me into a F150. I dropped in asking to see a specific used vehicle and when it wasn’t meeting my expectations he actually found me one on the lot that was perfect (it actually exceeded my expectations) and we closed on the deal in short order. Isaiah was fast, efficient, friendly, and busy. I could tell that he has a great work ethic and loves his job, I appreciate that!
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September 2023 by Michael Black
I visited Suburban Ford of Sterling Heights on Saturday, September 16. There were 2 vehicles I wanted to see. The new car sales associate that helped me was Hunter Hoppe. He immediately brought both cars to me so I could see them side-by-side. This really helped me make the right decision. Since they were closing in 3 hours, I expected that we would have to close the deal on Monday. Hunter literally jumped through hoops to close the deal the same day. Amazing! Everything was completed within 3 hours. I would highly recommend Hunter, as well as the other members of Suburban Ford if you are interested in purchasing or leasing a vehicle. Lily Carni also did an exceptional job handling all the paperwork. Everything ready for signature. Nothing but professionalism and promptness from both Hunter and Lily. They come very highly recommended.
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September 2023 by Bohdan Shtain
Questionings for the management and directorate!!!??? Is it legal to block the street?!?! When entering, there are no warning signs - such as /transit outside working hours is prohibited/. I pulled in for a delivery and wasn't able to leave until Monday morning!!! In 5 years of work, this is the first time such arbitrariness! And in the event of a fire, how should a fire engine turn around!?!? And how did you get a dealer's license? Set warning indicators!
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September 2023 by Jim Rodabaugh
I feel that the price was fair for my new F150. This is my first ever purchase of a Ford vehiclel. I have been a Chevy owner all my life. I just got rid of a Chrysler product for poor quality. I’ll see if Ford lives up to his name.
