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February 2024 by mary king
Went to this location to check out the new s24 ultra. Wisam helped me out and showed me everything I needed to know. He was very patient and great with explaining everything. If you need T-Mobile this the store to go to the Manager Andre is amazing as well.
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January 2024 by Bryan Urbanski
Walked in knowing exactly what phone I wanted just needed to discuss plans. Waited patiently like 20+ mins while other customers were helped. When I was finally helped like 20 seconds in the conversation the phone rang, I was sidelined few another few minutes...When I told him what phones I wanted the man walked into the back to see "if they had them". Another 10 mins goes by and I had to ask another salesperson if the guy was okay in the back. He explained that he was on another phone call. Way to be absolutely careless with peoples time. I guess you have enough sales. Horrible communication and service.
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December 2023 by farah Taza
Wissam helped me and my family out and gave us the best deals possible and he was so helpful and answered every single one of our questions and was super patient with us I would totally recommend you ask for him next time your there
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November 2023 by Mary Sanchez
Went in because my phone had no connection/service. First person to help me was lazy, didn't really care if he helped me, because when I walked in to T-mobile my phone worked on there service. I left the service didn't work. Came back and Wisam did an esim card for me and helped me. Very professional and did care. Thank you Wisam.
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November 2023 by Cat Shakespeare
Wow, the manager at this location is so knowledgeable. His customer service is on point. I'm so thankful for his patience and professionalism today.
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September 2023 by Rumus 0987
Very good customer service today, had all the employees help out. Will be coming back next time.
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September 2023 by Shuma Begum
Had an issue with new iphone 14 esim I had the manger and the other employees take their time to help. Very good customer service.
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August 2023 by Stacey Streling
It was time for a new phone (goodbye, my beloved home button). A little disclaimer - I am definitely not tech-savvy, and I ask A LOT of questions. That being said, Key was so patient and helpful! She answered every one of my 250 questions (I did mention I’m not tech-savvy), explained everything and was not pushy. My experience at this location was fantastic! Thank you for all of your help, Key!
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August 2023 by Kathy Ford
Marvin helped my daughter and myself today who went above and beyond. He was a very helpful young man and i will definitely go back.
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July 2023 by Kathleen Czyz
THE STORE DEQUINDRE & 16 MILE ROAD (ANDRE) was very helpful. He took the time with me to resolve my issues. Thank You!Please Read On:Different locations give different experiences. Be AWARE OF THE SCARY & HORRIBLE EXPERIENCE YOU MAY RECEIVE FROM 14 MILE & Van Dyke Avenue!!! The employees seem to always be from other locations. The window sign says they are open until 8pm, I arrived at 7:10pm and the guy said he was the only employee from another store and he was closing early. No help!!! If you are reading this and need a job, please apply. This place needs to change their window sign. I walked all the way there, no one helped me. :(Edit: the store that I am reviewing is T- MOBILE, 33822 VAN DYKE AVENUE, STERLING HEIGHTS, MI 4831214 MILE & VAN DYKE AVENUE
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June 2023 by Maher Shamoon
This store is literally theifs.Bought a phone for my brother and asked them if he didn't like it. Can i return it. They answered yes without mentioning restocking fees. Otherwise, i would have ordered online for free. I go to return it and there is 40 dollars restocking fee. He didn't give us a sim card and said it would be an e sim card. tmobile told me to go back to the store and get a sim card since they charged us 37 for activation. Stay away from this store.
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June 2023 by Tina Fowler
VERY BAD CUSTOMER SERVICE! I WILL GIVE MY $1000 TO SOMEONE WHO WANTS MY BUSINESS!!!
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May 2023 by Raham
The guy that works there was very unprofessional. He was talking to us while FaceTiming. At the end, my issue was not resolved.
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March 2023 by Syed Rahman
One guy there was very rude. I don't know his name. As soon I entered the store he signed me in and took care of 2 customers who came after me.I was very upset and he was looking at my face walking around and that was making me more upset. I have one extra star because the other guy took proper care of me.
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February 2023 by Lamiah Rahman
Andre Cusumano is a great manager and customer services is super.
