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January 2024 by Jim Lee
We have a Samsung Flip 4 that has had some issues. I've gone to a couple of places, but this location always seems to have the parts to fix it. No matter how complicated the job is, they've taken care of it. This last time, they replaced everything except for the motherboard, and it was ready in 3.5 hours. They use OEM parts, and they gave me a 5% veterans discount.
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January 2024 by Emmanuel Jona
Was recommended by a friend to get my phone screen fixed here and was not disappointed. Ryan took care of everything from A to Z. Provided more information in order for me to fully understand and feel comfortable with the process
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December 2023 by Jim Evers
Verizon could have told me that I was going to a place that was not a Verizon store, the technician on the phone gave us no helpful information. At the store the technician was very thorough and explained the problem and what he was doing to fix the phone which he did, awesome experience!!
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November 2023 by Murad Al-tawil
I took my z fold 4 for hinge problem on the 27th of September, my phone will not open all the way, someone there took a glance at the phone, right away he said : it will not be covered under warranty, because it has a tiny scratch on it!! He did not even bother to check the warranty status on the device, I bought in April!I took it to the Roseville location, they said it should be covered under warranty with no problem!This location is awful ?, I'm hoping I can post the pictures of the phone to see the physical damage he is talking about!
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November 2023 by idyllicxyz
Computer was cleaned in a fast and efficient manner. The turn around was quick!Thank you so much Liam and Donny!My custom pc is working and looking better than before!
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November 2023 by shareefah selman
Josh and Liam were AWESOME!! They stayed after close to make sure my 14 year old daughter did not go home without a phone!! Saved me from a night of drinking!!
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November 2023 by Taylor Fair
Josh did an excellent job fixing my phone screen. He was very fast and professional. I was very happy with my service.
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November 2023 by Aws Albayati
They refuse to honor my flip4 Samsung warranty. The excuse is: the protective screen film is peeled. Worth noting on Samsung website warranty terms nothing is mentioned about peeling screen protector will avoid the warranty. Also pretty much any scratch on your phone will avoid warranty.
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September 2023 by Troy
I had the unfortunate experience of dealing with uBreakiFix on multiple occasions, and my overall impression has been nothing short of frustrating and disappointing.My initial visit was to address issues with my phone, but upon its return, it was evident that the job had been done poorly. The screen had glue adhesion issues, and the call quality deteriorated significantly. To make matters worse, it took several attempts to get them to take my concerns seriously, including having to request a complaint.During my second visit, I had to cross the border again, only to find that they failed to deliver a satisfactory result once more. The glue issue persisted, and my screen still had problems, including a glaring green line. Suddenly, they claimed a battery replacement was necessary to address the screen problem, even though that was not the original issue.The third visit ended in similar disappointment, as the call quality and screen problems remained unresolved. It's important to note that my phone is kept in an Otterbox case, has no physical damage, and has never been exposed to water.My fourth visit should not have been necessary, but the issues persisted. Even then, the staff didn't seem interested in helping until I insisted on filing a complaint. It's disheartening to see a company so unwilling to take responsibility for their mistakes and provide adequate customer service.The inconsistency in their record-keeping and the manager's apparent lack of interest in resolving the issue only added to my frustration. Communication was, at best, sporadic and unprofessional.In conclusion, my experience with uBreakiFix has been marked by a complete lack of professionalism, subpar service quality, and a distinct lack of customer care. I'm left with unresolved issues and a deep sense of dissatisfaction. It's disappointing when a company fails to meet even the most basic expectations for service and accountability.From start to finish, the entire process has taken me around ten months, and the end result has been receiving a refund only for the services that were not properly done despite the numerous back-and-forth calls. While I appreciate the manager's refund, the core issues were never resolved, and there was a lack of sincerity or effort to fix the problems. I strongly advise others to think twice before entrusting their devices to this uBreakiFix location.
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September 2023 by Eddie C
My phone was made useless due to steps taken while on a 3 hour tech call with Samsung and performing a Factory Reset which they could not recover from. AT&T support could not help either, but they recommended uBreakiFix. Dropped off my phone, and they were able to unlock my phone and because I performed a backup in the Samsung Cloud prior to calling Samsung 3 hours call, I was able to restore everything I had backed up. And to top it off - I was not charged due to it being under warranty and it was my first time visit!!
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September 2023 by Brandon DeVos
Nice place, they did quick work and gave me good feedback, and told me what they thought I should do with my device, even if it didn’t get them more money. Honest group
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August 2023 by Jennifer Debono
Excellent experience with the staff at this location. I appreciated how quickly my phone was fixed as well as they helped install my screws and new case just to be helpful!!!
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August 2023 by cristyle J
???? ??? ?????????? ????? ? ??? ????? ??? ?? ???? ?? ?? ??? ?? ????? ?????? ???? ????????! ?? ??? ???? ????????????? ??? ???? ??????? ????? ??? ?? ???? ????! ???? ????? ???? ??? ??? ???'? ???????????? ??? ??? Josh??
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July 2023 by Kate Lovell
Great customer service from Josh and Liam! They took care of my issues with my laptop within a couple days when i thought it would be longer. Plus they’re the cheapest place around for cleanings and repairs. Love this place!! I will definitely be back :)
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July 2023 by glenn terry
The repair services were performed quickly and professionally. Everyone was very helpfulness knowledgeable. I will recommend them to all of my friends.