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November 2023 by Angela Stewart
Brenda and Adam are amazing. I felt welcomed from the time I entered the store. They were pleasant to work with. They looked to make sure I got the best deal and all discounts for my purchase..
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November 2023 by gabby maljak
Cheryl helped me find this sectional that I love!!! She was very sweet and helpful. This store is absolutely beautiful on the inside and it blows GW and bobs discount out of the water. The prices are amazing and the couches felt amazing.
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November 2023 by Angela Ewert
Walked into this store and met a wonderful salesperson. Jade was not a pushy person and let me do my own shopping. She was able to answer all of my questions and was very transparent. She went above and beyond and by far exceeded my expectations. I hope the furniture is as good as our interaction.
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November 2023 by Ashley Salomonson
10 STARS ⭐️ BEST PLACE TO COME AND GET FURNITURE! BEAST MODE SERVICE! When you come here ask for JADE! she helped us so much and gave us so many options. We found the couch that we wanted! NATALIE helped us so much out too in finance. We saved so much money than we thought! They deserve a raise! God bless their hearts! ? ? we will be back for the light! ????
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November 2023 by Fayyad Choudhury
Syed and Natalie did a great job in helping me find what I need. They showed great patience and made sure I got everything I needed while at the same time doing a great job at keeping me informed of the details of the furniture being looked at. If you come in ask for them and you won’t regret it.
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November 2023 by Colleen Empson
Shopping experience at Value City Furniture, Sterling Hts, MI, was great. Mohammed was friendly, knowledgeable, helpful. Can’t wait to get my new sectional.UPDATE: Although the shopping experience was good the sectional is not. It is advertised as a sleeper. The pull out part is 2 inches lower than the seat. Not sure how anyone could sleep with a 2 inch drop in the middle of their back. I feel like this is false advertising. Customer service department was no help. I was told that’s just how it’s made. No effort to make it right. So frustrating. Downgrading to one star. Would like to give zero.
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October 2023 by Angie J.
My experience with Value city has been the worst mess that I have ever experienced. All my furniture was not delivered plus the bed rails looked like it was chewed on. They came back today to replace what was damaged and to bring my dresser. I still do not have my dresser because the delivery guys couldn't get it up the stairs. They wanted me to sign a waiver form stating if it was damaged while they were trying to bring it up the stairs, they wouldn't be responsible. I refused to sign. Of course they couldn't get it up the stairs standing straight up, the dresser was too tall for the drop ceiling. I made a suggestion for them to try and they refused leaving back with the dresser. I Spoke with Vicki one of their managers, she told me they will not cone back out so I have the choice to get something else or return it all. I will not ever Patronize this company again, my my salesman Duane was great, but my overall experience has been the worst. I wish I could post the pictures.
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October 2023 by channtall asmaro
I was ready to leave the store because of the bad experience I had with the first sales person, but V stepped in and saved the day. She was so sweet, kind, helpful, and patient with us. She answered all our questions, and was very knowledgeable. Because of her we were able to finally find the couch we’ve been looking for! Thank you so much V! If you’re going to Value City on 14 and Van Dyke make sure to ask for V!
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October 2023 by Shawnie Miller
Jade did a great job, she kept in contact me, she was very helpful in making the decision. I don’t like feeling rushed and she didn’t rush me at all. Very polite and helpful. I won’t need anything for awhile but it was nice working with her.
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October 2023 by Christinia S.
Brenda Is The Face For Value City Furniture For Service She Makes You Feel Like You're The Only Customer In The Store Helping Everyone With A Beautiful Smile Brenda Has The Gift Of Service And Makes The Difference When Shopping For Your Home Brenda Makes You Feel At Home...
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September 2023 by Kari Richardson
Came in looking for a couch and some other things and Adam Rahman greeted us right away and was very helpful and honest with everything we were looking at. We decided on a couple of items and are extremely please with the entire process. Adam explained the warranty and pricing in depth which put us at ease. I would highly recommend Adam if you’re looking for an honest and helpful furniture salesman
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September 2023 by Joe Gusumano
Extremely satisfied with the sales experience I had with Emdad (Adam) Rahman. He helped me choose a very comfortable mattress. Along with assisting me with choosing a new bedroom set to accompany my mattress. By showing me the best Value City had to offer along with explaining the features from the drawer ball berrings to the motorized frame my bed would feature. I would highly recommend Value City Furniture over it's competition for the quality and pricing along with the friendly sales team. After visiting Gardner White and comparing the bedroom set I was looking for I truly feel I recieved better quality & savings by visiting your Sterling Hgts store on Vandyke. Thank you Adam ? & Value City Furniture for making my experience a pleasure doing business with you.
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September 2023 by Dani Foster
Mike was a wonderful salesman. He introduced himself as soon as I walked into the store and guided me to what I was looking for. He wasn't overbearing and hovering over me like you see in other stores. He allowed me to take my time looking at the furniture and was prompt to address any questions or concerns I had. He was very knowledgeable and detailed in explaining the furniture and warranties.
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September 2023 by Thanvir Chowdhury
Syed Z. service was truly exceptional. This isn't our first time purchasing from Syed, and he consistently proves himself to be the best. His extensive product knowledge is a definite asset, and combined with his excellent demeanor, I am always extremely satisfied. I believe you are incredibly fortunate to have someone like him on your team.
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September 2023 by Revin Yousif
Raegan has real good customer service she was really nice and very helpful. She made shopping for my bedroom furniture very easy. I’m happy with the service she provided very professional. I really recommend going to see her for all your furniture needs.