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February 2024 by Dennis A.
bought a pair of glasses there October 17, 2023 went there yesterday February 27. My lenses have marks on them that I cannot get rid of them stopped in there to ask about that the girl did not even pick up my glasses to look at them said if they had scratches in them they couldn't do anything if I wanted to buy new lenses it was 300 and some bucks I paid 300 and some bucks for my glasses. Why would I just put lenses in them this is the first time I have never ever written a review and I'm 70 years old vision works. You see me the first time and the last time yesterday I will never ever ever buy another pair of glasses from you. Totally not impressed.
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December 2023 by Kinethia Black
Made an appointment, but was never seen because they were supposedly only an hour behind, but I didn’t stick around to find out. They didn’t seem to care much, but they should have called so they didn’t have several people waiting. I was told to make another appointment, which I did for another location.
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November 2023 by Stephanie Freers
After contacting your Sterling Heights location regarding a letter from the state saying I needed a follow up exam for my son, I am left speechless.I took my son in on June 7th for an eye exam and paid for the extra imaging. On June 21 we picked up his new glasses. The employee handed them to us and walked away no making sure they fit no nothing.On September 26th he failed an eye exam while using his glasses.I received the letter on Oct 17 and called on the 18th to follow upKeyana (I'm sorry not sure on spelling) answered, I explained the situation and she was immediately hostile. She stated its been 4 months. Yes and ur website says come back if ur not happy for 100 days? Then she looked up the doctor and said I'd have to pay for everything all over again and this time her EXACT words "I'll schedule you with a more thorough doctor" I said I didn't want to repay. Then she started saying at 6 months I should have been back anyway. I again said when he failed it had only been three months. She continued to be rude, speak over me etc until I asked for a manager. I was told there was absolutely nobody in the building and her manager would call me the next day.After waiting all morning for a call I did not receive I tried calling 4 times before someone would answer and was told the manager was on lunch. I said I'd call back. After 20 or so minutes I got a call from Dakota, she began the call uncaring and hostile. It was apparent from the start she did not want to deal with me and did not care at all about my sons eye care. She used terms im unfamiliar with and never once specified about payment or not. She told me I had to leave the paper there and nobody was actually going to LOOK at my son and make sure things were OK. After being given short rude answers and told I was a liar (aren't phone calls recorded? Her employee absolutely said the other doctor was more thorough) I asked for a second time for a corporate number to report my concerns on this doctor and the over all treatment I was given. She laughed at me and called me disrespectful!! This is the actions of a store manager?!?! To that point I was in no way disrespectful. I simply have concerns over a FACT an employee stated to me. Dakota is rude cold and uncaring. She clearly did not want to solve the concern or ensure the good care of children in her building. I was also told that I could go else where and get the lenses looked at I didn't need to come there for a copy of my sons records.I just would like my sons double checked and it verified his prescription is what he needs. I'm not sure why this is such a terrible request to these two women.Please take the time to speak with Dakota and her staff and let them know that a little compassion goes a long way.
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November 2023 by Dave Reynolds
Completely rude and unprofessional staff. Especially Koyana. I shared my experience via email to their customer service email address and got NO REPLY.
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August 2023 by Jeanine Bilderbeck
Short staffed and not enough chairs. The staff that was present were great however. They were working their tails off.
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August 2023 by Maria Pilar Sebastian
Horrible service. The doctor didn't do the eye exam right. Couldn't see nothing when got the glasses. They gave me the money back for the glasses, but NOT the $100 for the eye exam which that was the problem. DO NOT GO THERE TO HAVE YOUR EYE EXAM. They took vanished of a person that doesn't speak English to still $100. Shame on them.
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August 2023 by Nancy
I Had a very great visit Keyona was very sweet and explained all about the lenses and the doctor explained my eye exam in depth it was a very good visit I definitely would recommend this location friendly atmosphere. Thank You Vision Works ?
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August 2023 by David Oswald
Excellent service, very professional. Brlle my glasses amd thry got them repaired in under 10 minutes. Keyona and dakota were amazing.
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July 2023 by Vijay Singh
Very bad experience by koyana, she is the worst person ever. So nasty attitude.
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July 2023 by Karlene Myers
Staff has always been very helpful, and accommodating! I recently had an issue, and it was readily corrected! Great staff
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June 2023 by Lamar
I was treated with care and patient while finding a suitable pair of glasses that fit me well.
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May 2023 by Lauren Lambert
This location helped me solve an issue with my glasses that another location could not. It took a little bit to figure it out, but they were dedicated to helping me solve the issue. It was much appreciated and ended up saving me a lot of money.Very friendly staff!
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April 2023 by Trevie Boo
It’s been a month and a half since I got examined and ordered contacts. I’ve been told they’re in but I can’t get them until the “trial” pair shows up. My prescription hasn’t changed nor has the brand of contacts. I’ve also been told multiple times that they’ll call me back & still have heard nothing. I’d just like the contacts I ordered now and I’ll take the trial pair whenever they arrive. This is an obscene amount of time to wait for anything. Phone lines are always busy & the automated system says my name doesn’t exist so getting on here is my final resort before awakening my inner karren and demanding a refund.
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February 2023 by Bassel Wassouf
Update: Went back for my eye exam and although they were understaffed, it was much better. Morgan was very kind and everything went smooth.Waited over 45mins for an eye exam that I had made an appointment for. Ended up walking out so who knows, could have waited an hour or more.
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February 2023 by Ken Brooks
Great service as always. Went in for an adjustment. Service was VERY quick. Sat down as I walked in. The Trm member that helped me made sure my glasses fit perfectly. Said she would sleep tonight unless they were right. I did not jot down her name but you know who you are. Thank you!
