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September 2023 by ETX1187
I would recommend anyone to buy from Autopark. My salesman Travis was great to work with. He was prompt with returning phone calls (since I lived in Texas), and upon my arrival to pick my truck up had everything ready. He was also extremely knowledgeable about all the technology in the New Superduty, which was A LOT. Over-all the staff at Autopark seems like they really care about taking care of the customer, and I will continue to make the 1000mile trip in the future to buy from this dealership. ? ? rating.
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September 2023 by Jennifer Ellis
I have to say one of the best dealerships I have ever worked with. And must give a huge shout out to Trevor in the service department. Excellent customer service, great communication, and helpful in so many ways. Thanks so much for truly caring!!
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September 2023 by Roxi Rae
Now, before I drove the hour down, I showed interest in a 2019 Ford Flex that online states it is at Auto Park Ford of Sturgis. When I arrived I instantly noticed the Flex that was waiting for me was not the one I was looking at. When Jose came to greet us outside I immediately informed him that wasn't the one. He said he emailed me about it (which I never received) he then followed up with " the other flex is at my Indiana location. I can have it here sometime this week. but why don't you go ahead and test drive this one just to make sure." I had a small list of three other vehicles I'd also like to take a look at and test drive when I was done test driving the (wrong) flex. He said that would be no problem. However, he also has an appointment at 6:15 ( at that point it was 5:45) .So now not only am I upset because the wrong Flex is there, now I'm being told I'm on limited time. After about 10 minutes he returns to his desk and states "Unfortunately, I'm crunched on time tonight, so it would be great if we could set up another time for you to come down as I'd like to spend a couple of hours with you." The moment Jose informed me that I wouldn't be able to test drive the other vehicles, I was done. I told him to have a nice day, grabbed my things and left.This is part of my email sent 8/16/23 to them & I've YET to receive a response!!DO NOT WASTE YOUR TIME WITH AUTO PARK FORD!!!!!!
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August 2023 by scott schwerin
This service department is amazing from the top down.I required immediate service on my 2020 Ford F350 and was traveling for business and out of town when I had a service light come on. Called other nearby dealerships for assistance with no luck and service scheduling times a week to two weeks out.You can imagine the terror/stress level from being out of state and not having other immediate/local resources available for help.This dealership understood my circumstance, but was booked as well... They made the extra effort to accomodate me as best they could which was amazing!I was on the road the next day!!!From the service ladies who were extremely empathetic and informative, to the wonderful diesel specialist mechanic & managers, I salute you all and thank you!Days later and no issues, thank you kind folks!
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July 2023 by Tyler Prater
My experience with this dealership was some time ago, but I have recently realized that I never posted a review of my experience. I brought my vehicle in for an oil change. About 45 minutes after they brought my car in, they came out to tell me I had a massive oil leak and my oil pan gasket needed replaced. They quoted me for the replacement, near $1000. I often do work on my vehicles and monitor levels. I had not noticed oil spots or had low oil, so I asked how low the oil was. The representative checked with the mechanic and returned to say the oil wasn't low at all. I understand I'm not a mechanic, but a MASSIVE oil leak would make you have low oil in the vehicle. I closely monitored my vehicle for weeks after this experience and never had a drop of oil leak. They are willing to lie to get money out of their customers. DO NOT GO HERE.
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July 2023 by Danny Smith
Just went for an oil change they told me about my rear breaks and needing new tires soon. Oh also I made my appointment throw the Ford app. They could find my appointment, but the got me in and did my oil Change anyways. Great customer service.
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July 2023 by Sean Kershner
Autopark Ford was by far the best experience I’ve had. Sandie Owen and the team was very straight forward and no bs about buying my bronco. No upcharging or ridiculous add ons and she kept me updated every step of the way as my order was built. She takes very good care of all her clients and makes the effort to stay in touch long after your purchase, giving a very friendly motherly touch to your business with them. 1000% recommend Autopark and especially sandie!
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June 2023 by Mike Foster
They are the best dealership I’ve ever used from purchase to service. They are always friendly, helpful and ready to take care of your every need. I love ‘em. Sandy is the best salesperson I’ve ever worked with. My wife and I have run into her at stores and when we have service done and she always knows our names. She talks with us and makes us feel like family. She’s the bomb. We will never buy again without her.
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June 2023 by Laurie Hammond
I was delighted with the service and professionalism at Auto Park Ford in Sturgis. I had been looking for a newer Ford model, but was discouraged by the high prices of used vehicles. However, Auto Park Ford had a nice selection of used and well maintained vehicles. My sales rep showed me several cars in my price range and I decided to buy a 2020 Ford Escape. This was a newer car than I thought affordable, but Auto Park Ford made it happen! If you’re looking for a new(er) car or truck, try Auto Park Ford, they will really try to work with you.
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June 2023 by Kimberly W.
Terrible customer service! Don't waste your time. 100% Unprofessional and unreliable.
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June 2023 by Kathleen H.
This branch of Ford is horrible to deal with. They set a mailing with my fathers name on it to my mother on. There would've been anniversary after he passed away when my mother called to ask them to please not send anything further she was then sent to a manager, who then actually had the nerve to hang up on her and tell her it was a corporate problem and not a branch problem. They could've themselves called corporate and taking care of it, or giving her the number for her to deal with it instead of hanging up on her when she was grieving, will never do business with them again, and will never recommend them to any friends or family steer clear of them.
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May 2023 by Casper Garrelts
Ryan Hanna and the Team at Auto Park Ford are fantastic!They are professional and to the point, I love how direct they are with the pricing and no surprises of going back and forth.I’ll be a customer for life with them and it’s well worth the drive to do business with them.
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May 2023 by Tammy Lukaszewski
Everyone treated me so well at Auto Park Ford from the moment I walked in the door. I had totaled my car and was shopping for a good used car. They were exceptional to work with. I highly recommend you check them out next time you need a new or used car. Ask for Ryan he was great to work with, you won’t be disappointed.
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April 2023 by Casper G.
Ryan Hanna and the Team at Auto Park Ford are fantastic!They are professional and to the point, I love how direct they are with the pricing and no surprises of going back and forth.I'll be a customer for life with them and it's well worth the drive to do business with them.
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April 2023 by Christian Beairsto
I have only bought a couple of cars from dealerships, but I have visited many…and this was unlike any other. There was no pushy salesman, no scripted negotiating tactic, and no stress. Travis was incredible the entire way through, even though I was in Chattanooga, TN. Call Travis for your next car NO MATTER WHAT CITY YOU ARE IN:)
