December 2021 by Travis G.
All day long, Friday, the app was telling me my prescription was still "in progress". I kept checking all day as it said it would likely be ready at 10:02 am. No change all day. I finish with work and call the pharmacy, Sturgis, Michigan, to check the status. They inform me that they got the prescription order from my Doctor and didn't have any so they ordered more. They advised it would be there Monday. I said, "Don't you think that is the kind of situation where you should contact the customer?" She said, yes that's why the app alerted you. I told her the app didn't alert me, that it says "In Progress." I said that for their customer service moving forward, that is something they need to specifically contact the customer to advise them that they can't fill it all weekend." As it is Friday, my Doctor's office is now closed for the weekend. I get it, you are short-handed right now. That is no excuse to forgo customer service, especially when we are talking about people's prescriptions. Her response should have been,"you are right, I apologize." Instead the lady says, "Well that's why the app alerted you." I informed her, again, that the app did not alert me, it just said "in Progress". She interrupted me and said, "Have a good day" and quickly hung up. You can do better, Walgreens.
