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February 2024 by Clarissa Jernigan
I’m so frustrated. I have a reservation under an insurance claim and scheduled to be picked up at 4:30 February 19th. I called since it had been past 5 minutes to find out they didn’t even know I had a reservation and a pick up. I then got told it would be about 10 or 15 minutes. It is now 5:35 and no driver has shown up and the office is closed. I am beyond upset, I need this car to get my situation with insurance taken care of and other very important matters. I will be making a complaint about this, it is unacceptable.
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February 2024 by amy hribar
Service here was great. I had to rent a car for a week and chose the "we pick" option and was given a double-cab truck, which worked out quite well for me. The employee who processed my retal was very professional and the manager checked in with me mid-week via text to see if everything was going well with the rental. This is a small, but convenient (for me) location. Give 'em a try the next time you need to rent a vehicle.
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December 2023 by s case
Avoid at all costs. I made a reservation, got a reservation number and when I show up to get the car they didn't have one. I m not talking about the one i reserved they didnt have anything. They claim that the reservation is not really a reservation. They had no solution. They thought I should be more understanding. Wow. If you come here (I've been sitting in their lobby (without any transportation) for over an hour) you are a glutton for punishment. The lobby was dirty and uncomfortable. Do not make the mistake i made. The only good thing I have to say about this operation is that it's small and probably getting smaller.Wanted to post another review because my experience. I reserved a car showed up with a reservation and they didn't have a car for me. Seems like a simple fulfillment but these guys don't have it figured out. If you rent from these clowns, make a backup plan because you may or may not have a car. I don't think they understand what it means to have a reservation.
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December 2023 by Valerie Benjamin
Went to the sylvan lake location and I had a amazing experience Daniel and Tom was very nice took the time to give me my options without being rushed the office didn’t have a lot of customers because I was short on time, we talk and laugh a little and then I was on my way they made me feel very important great job guys
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October 2023 by Mallory Vandruska
Definitely recommend this location! Everyone I spoke to, but especially Matt, was professional and helpful. The pick-up and drop-off process was a breeze. They even shuttled me to my nearby car dealership afterwards as a courtesy.
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October 2023 by Rich Basher
Matt was very helpful in putting us in a car quickly. Decent selection of available cars. Car was clean and had no issues with the rental.
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September 2023 by Christian
Dan, the manager, is an extremely cool and helpful guy. I needed another car after losing the keys to my rental and he made the process very smooth. I know where I’ll be going for all my future rentals!
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September 2023 by Christian Hughes
Dan, the manager, is an extremely cool and helpful guy. I needed another car after losing the keys to my rental and he made the process very smooth. I know where I’ll be going for all my future rentals!
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August 2023 by Uriah Banks
It’s typically two reasons that people usually find themselves in a predicament to have to rent a car, the first of which is due to the fact that they have simply chosen to do so, and the second voyage is usually result of an unfortunate circumstance, nevertheless, there is usually an array of different degrees of the personalities that you encounter specifically as it pertains to customer service. The reason that I found myself renting, unfortunately, was due to an unfortunate circumstance, however, the customer service I encountered specifically from the entire management team at this specific location, is nothing less than almost unbelievable, I mean, these guys are beyond top-tier, when I say everybody, I mean everybody! Mr. Daniel, Mr. Matthew, Mr. Alex, I don’t think I’ve ever been treated with more respect to my entire life, the way they’ve greeted me during every visit, essentially makes me feel like royalty, there hasn’t been even a single inconvenience while dealing with them, and I’ve rented for nearly 4 months, I have so much more to say, and I feel like I’ve already said too much, and the bottom line is: five Bajillion stars from me!!!!! this specific location is beyond highly recommended, I promise you, if you want a hassle free, in and out experience, with individuals that are essentially the pinnacles of refinement, when it comes to customer service, then look no further these are your guys!!!!!!
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July 2023 by Kay Jennings
I decided to rent from your sylvan lake place instead of auburn hills, due to someone sitting in at the auburn hills location and told me I should give sylvan lake a try...boy was that the worst mistake ever...I have never had a problem with rentals from enterprise thru the years, but this time was a really bad experience...Car had many dents in it and smelled awful...I had to ride with the windows down in 90 degree weather..not only did it smell bad, it's was so nasty inside, and full of cigarette burns. I'm hoping this is not what customers get when they reserve the managers special. I will be returning first thing in the morning.
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June 2023 by T Hughey
Got me in a car same day twice within the same week. Pricey but u need a car they got you.
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May 2023 by Monica K.
Both of the salesman were very professional, attentive and considerate. I highly recommend renting from them and will use them many more times.
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March 2023 by L C H
We've used Enterprise a lot over the years and the service has always been good, but this was the first time we dealt with the Sylvan Lake location and they were excellent! We had initially made a reservation in the wrong city and needed to switch to Sylvan Lake as this was closest to the repair center. Alex was awesome, he couldn't have been more kind and helpful, and we absolutely loved the vehicle he put us in! Our return was handled by Morgan and she was great as well! Everything was seamless and speedy. Thank you! Will definitely recommend and use this location again.
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March 2023 by Mandy OC
I had to rent a car due to an auto accident. The team was very friendly and professional. I had two rental cars during the repair of my car. The 1st car was fantastic with the exception of not being a the right type of car for winter. That was not there fault, it was just what was left. When they had other options to switch out the manager Morgan contacted me. The next car was okay,but it did have a bit of a smokey smell ( I don't smoke) but I called them when the order was strong and notified them of the odor. They noted my account and apologized for that slight problem. I returned the car with no incidents. They were very helpful and didn't charge me for the transfer of my pet hair from my clothes to the cloth seats. I carry about a pound of dog hair on my clothes at any given time. ? I was grateful for the management's understanding. I forgot to bring a lint brush. All in all, it was a good experience. Thank you!!
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March 2023 by Amy Lynn
Terrible smelling cars. Sat in 2 cars, settled for the 2nd but shouldn't have. The first was very obviously smoked in.Calling in the morning to see if there is anything they can do.Picked up at closing, I can't drive it with the windows up the smell is so bad.
