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November 2023 by Tom
Outstanding service and customer support! Kyle the service advisor is very knowledgeable and on point. The atmosphere is very nice everyone that would walk by that works there is very courteous and always asks if there is anything they can do for you from the front desk person all the way to the GM John Roulo. This is the first dealer I’ve ever been to that I don’t feel takin advantage or uneasy. If you’re in the market for a new vehicle or service stop by you won’t regret it.
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November 2023 by Carol E. Cole
Their oil change may cost a bit more than average, but you will get your money’s worth. They’ll give you a thorough check up and advise you of any needed maintenance and preventive maintenance. No quick fixes here, but thorough service.
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October 2023 by Matthew Johnson
The escape is great. The ride is very smooth. The engine is peppy, all the creature comforts you could ask for. Dean Arbor made all my arrangements and made the transaction seem less and painless. Casey is a great salesman and very thorough and extremely personable. Thank you from the bottom of my heart. God bless!
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October 2023 by Karen Horn
We absolutely love the team at Dean Arbour Ford in Tawas. Especially George Botos. He actually listens to what you are saying. He has gone over and beyond all expectations that we had. He is the most honest and upfront salesman we have ever met. This is our 4th vehicle from there, and haven’t been disappointed yet. Everyone there at that sales room are awesome, kind and so happy to help out. Thank you. Again!
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September 2023 by Darlene Deane
Called after returning from long trip home and needed to have the vehicle oil changed quickly and brakes checked. Called and got in within 1 business day. Everything was fixed and it was accurate and a very fair price and within time frame promised. I have a new vehicle on order and excited to continue to do business with this dealer! Just picked up a new Bronco Heritage and I love it, Third purchase from Charlie Smith - he is great to work with.
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September 2023 by John Doan
The only place I trust to service my new Ford F 150. People are honest and prices are fair for a dealership. Things are done right the first time and to you don't have to worry...service done to Ford and factory specs with genuine Ford parts
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September 2023 by Joanne Fox
The crew are so knowledgeable and so considerate. With everything extra that they checked the price of the oil change was most reasonable. I’m so glad that I bought the car here!
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September 2023 by Linda Ranger
Always friendly and courteous staff. Even though I couldn’t make it in until almost closing time, Trenton and guys took time to change the oil, rotate tires and top off the fluids of my van. It is always a treat too, to have a little visit with the sweet dog who greets everyone with his little football in his mouth.
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September 2023 by Jenna Lixey
My family has done business with Dean Arbour Ford for a long time. The service department was very helpful and professional. The technician was able to get my vehicle back the same day after a repair. I always get a birthday phone call from Charlie because he’s awesome. Nothing but good experiences for me from Dean Arbour Ford!
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September 2023 by Cindy Burnham
Service was great! Employees are very friendly and explained every step when I got my oil changed and tires rotated. Excellent!!
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September 2023 by Anne Schwartz
My family has been with Dean Arbour Ford of Tawas for over 30 years. We have had nothing but great experiences! I worked with Casey who made the car search process painless and easy, constantly kept me up to date as the process moved forward. Kelly is great and makes the paperwork process quick & simple. I trust Dean Arbour Ford of Tawas with all my vechile purchases now and moving forward!
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August 2023 by Ed White
My vehicle search started and ended within just a few hours. I returned to the dealership that I’ve purchased from in the past and was met with a positive andknowledgeable staff. My F-150 is so comfortable and easy to drive, my wife likes driving it as well! We had a very enjoyable experience meeting and working with Theresa Andres - she did a great job and we were just as excited as her to be her very first sale! Sharon and Kelly have a ton of experience and were extremely helpful. Customer service has always been great at Dean Arbour Ford of Tawas! Thanks again - Ed White
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August 2023 by Joel Alam
Awesome experience. Charlie Smith was great. Best car buying experience I have ever had. Highly recommend Charlie and Dean Arbour. They you make you feel like family. Unusual for a car dealership.
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July 2023 by M H
They did everything they could to get us into a safe reliable vehicle that fit our budget. Our salesman Wes did an excellent job answering all our Questions and Sharon worked hard to find us great financing, not to forget Kelly who made us feel at ease while signing all the paperwork. My wife's family has used Dean Arbour Ford for years and now I know why. I definitely recommend trying them the next time you need a vehicle.
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July 2023 by M. Hawkes
They did everything they could to get us into a safe reliable vehicle that fit our budget. Our salesman Wes did an excellent job answering all our Questions and Sharon worked hard to find us great financing, not to forget Kelly who made us feel at ease while signing all the paperwork. My wife's family has used Dean Arbour Ford for years and now I know why. I definitely recommend trying them the next time you need a vehicle.
