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March 2025 by NSG Kobe
Ash help me a lot to switch my service and provide a free screen saver thank you ash
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March 2025 by Denaz Taylor
I went inside of the store and purchased a phone in where I thought I was getting a deal. I wanted a particular phone that Ash showed me.
He made a call and told me that he didn’t know if he would be able to get the phone on that deal but he will try. I told him that that’s the only phone that I wanted.
Maybe there was a miscommunication but the phone was not for me and I didn’t hold the phone after I paid for it. Once we left the store I noticed that this wasn’t the correct phone. I called the store and there was no answer. They were closed for the evening.
I went back 1st thing this morning and couldn’t get the phone that I wanted and thought that I was getting. It was supposed to be a deal and what they did was not give me all of my money back.
I had to pay for the activation when I was unsatisfied and due to miscommunication and possibly my negligence for not checking the phone before I had left the store.
I just think that the store could have covered the $25 activation fee and took the Loss instead of me.
The fact is, I won’t be spending money in that store again.
Things that I learned:
1. If you are dealing with someone that you don’t really understand what they are saying.
Also if their English or if the language that you speak doesn’t come out of their mouth clearly then ask for someone else to help you or make sure that you have them repeat themselves until you do understand. (I always thought that this could be irritating or seem a little disrespectful but understanding in business is important)
2. Even if you are right as a business, you still should attempt to see the situation from the side of the consumer. If you lose a consumer over $25 in this case or let’s say it’s $5 at a restaurant. This could cost the business more money in the long run.
3. As a professional, always over communicate and make sure that your client or customer understands and is satisfied. In this case Ash should have made sure that I was clearly not getting the phone that I said that I wanted(the phone was for someone else). The fact that I was getting emotionally attached to the phone and was saying how great it was and how happy I was to be able to get a deal on this phone should have been a signal to Ash.
As a professional he should have double checked to make sure that I understood what was going on. Yes it was later in the day and he was probably ready to go soon but now that particular store has lost all future business from me and even if I were to get a metro service again in the future it would not be through them.
4. This is a review about one time. I am sure that Ash is good usually. It’s just this one time in my opinion he dropped the ball with me as a customer. These are just my opinions, thoughts and ideas.
I hope he reads this and grows from it. I hope anyone else who actually reads this post gains something from it.
Thanks for reading and listening.
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February 2025 by Laura Manning
I got the phone ,I love the service.
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January 2025 by Keith Verdell
Thank you ash for home Internet deal.
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January 2025 by Melinda Watkins
Thank you ash for helping to get a better plan
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December 2024 by Sara Barker
Ash helped me and my dad find a great deal for Christmas, hooked us up with discounts. Funny and friendly! Great customer service. Got a pretty new iPhone 13, thank you ash!
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December 2024 by Sherrie Carroll
Came in today super distraught and low on cash. My husband and I had needed working phones asap and I wasn’t sure what was going to happen but Ash took care of everything for me and was extremely nice and patient. I have extreme anxiety but he made the process as smooth and comfortable as it could possibly go with no worries! I have had past experiences with metro and people always try and get you and want you to spend money but he actually helped me accomplish would I needed and save money! I couldn’t appreciate him more he has no idea how much he helped me today and I’m super grateful!
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November 2024 by Sandrea fortson
I came into Metro pcs store and experienced the best services from my favorite man #ASH!!!! I just want to say thank sooo much for helping me make my son smile you are the #BEST!!!!
😊😊😊😊
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October 2024 by Carrie Bradley
I recently visited a metro by t mobile mobile store, and I was thoroughly impressed. The selection of devices was extensive, featuring the latest smartphones from all major brands. The staff was knowledgeable and eager to help, providing valuable insights and recommendations based on my needs.
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September 2024 by Gene Banks
Thanks to share a information about to transfer the number from metro to t mobile to get free phone,I really appreciate to guys .
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August 2024 by Jacqueline13 West
Good service ash.
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August 2024 by jazmine edwards
The guy in there Ash is extremely friendly and helpful. Will definitely be back when making another purchase.
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August 2024 by Ciara Price
Ash was an amazing representation of the store. Very respectful and helped in every way. Keep up the good work. Go see him guys!
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August 2024 by Ant Bed tv
Ash he a great sells man at metro pcs
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August 2024 by Richard Summers
Ash is very helpful.
