PetSmart is a large retailer offering a wide variety of pet supplies and services, including grooming and training. Reviews of the grooming department are mixed, with one customer loving it and stating their dog always comes home looking and smelling excellent, while another found the environment hectic and odd, leading them to cancel an appointment. Staff helpfulness also varies; one reviewer found a salesperson very helpful, and another praised an employee who went above and beyond, making them willing to drive extra miles to shop there. However, another customer felt staff were not very explanatory. The store's dog training course was highly recommended by a participant who found the trainer incredibly knowledgeable. The cleanliness of the store was noted by one reviewer who saw dog hair on a rug upon entry.
