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January 2024 by Christianna P.
My mom passed and I had to close out her account. I wanted to shout out Cindy (I'm so sorry if I got her name wrong. I have the memory of a goldfish). She was so kind and gentle about the whole thing. She didn't push or ask any questions, she just acknowledged some of the hardest points of losing someone so young, and continued completing my request. Even though it's been a year and a half, her kindness made it easier to complete one of the last things I needed to do to close out my moms estate, which is bittersweet itself. Thank you, Cindy. You have no idea how you helped and healed me a little bit. I hope this finds you and you know that you positively impacted me today.
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January 2024 by Shayna Raina
Very unprofessional. I’m actually appalled.
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October 2023 by Clarence F
Very helpful
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September 2023 by Devin Cronk
I swear this branch doesn’t know anything about PNC I thought you were supposed to be educated in this field of work. Thanks kayla ?Deposit a check Friday and it won’t clear till Monday or Tuesday? And this isn’t a new account
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May 2023 by Denise Guyot Salata
Rude. They don't care about your circumstances. Trying to close on a home they tell me legal has to review something it's been 10 days, calling both the title company and myself yet they won't respond.care.they don't answer my phone calls or the title companies
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August 2022 by Ashley Braeckman
Super helpful every time! Always on time for appointments, they don't keep you waiting
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August 2022 by Joy Pace
Went to the inside ATM and it was not working there was no sign to let people know it wasn't working. Then my son drove around the building to the outside ATM and that worked just fine. Had there been a sign indicating the other one wasn't working I would have given you five stars
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July 2022 by Andrew P.
This place is a joke. 4 people standing around watching one person work while there's a line out the door.. then I finally get to the counter they won't exchange my Canadian money. I have an account but it's a smart access account which isn't good enough apparently.. then they want to see my ID?! All just to exchange $140 Canadian!! And they basically refused. What a joke! I thought this was a bank?! Biggest mistake they ever made because I'll never open an account here or have any dealings with them ever again. Bye. Thanks for the memories!
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May 2022 by Eric Martin
This PNC Bank is closing at 2:00 now that's way too early and bull****
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February 2022 by Tammy Schneider
The manager Anne looks for reason why they cannot help. Terrible customer service and a complete lack of empathy I would never put a dime in this bank. Be better PNC!
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September 2021 by Linda Mccoy
I went in to PCN bank for a dispute of charges on my bank account Lauren asked all the right questions and set me up an appointment with Angela They both made a stressful situation much easier to handle I truly appreciate their help I would recommend this branch of PCN bank to anyone who needs help! Thank you so much Lauren and Angela
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August 2021 by Kat A
This branch has the rudest employees. My normal branch at Allen and Goddard moved to Southfield road. I went to the Monroe location and couldn’t even get in the door! The greeter heavyset lady with black hair on top and blonde on the bottom was extremely rude.she wouldn’t even let us in the door. I’ve been with Pnc Bank since it was Security bank and trust! I’m looking for a new bank for my banking needs with much better customer service. This lady has no business in front of customers with her rude attitude. No loyalty to their customers. DO NOT BANK HERE unless you want to encounter this woman who will stop you in your tracks and want to know all your business.
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July 2021 by Nick Sabaitis
Never seem to answer the phone!
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June 2020 by Coyan Smith
The branch manager Ashley Anderson was outstanding. She gave me the best customer service while assisting me with opening a business account. Top notch service.
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June 2020 by frankiej8131
We had some problems transferring money to a Credit Union. No fault of PNC's, it was the CU causing problems. Ashley A. at the Taylor branch on Ecorse road was extremely HELPFUL in making this purchase work for us. Thanks Ashley!!