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January 2024 by JO_ HA
Great place great people ?
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October 2023 by Keith Rich
Mike and his staff are willing to do whatever they can to help you out. I'm usually on time but got sick and they really did help get me through it. I have 3 appliances and a T.V package with them.
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June 2023 by momstiredx
Thursday morning I had had the most unpleasant experience with Cornell. He was rude and very unprofessional. He made a big deal of the fact that 12 YEARS AGO, I had multiple leases. None of which were unpaid or negatively reflected in any way. Then there was the bigger issue of my order that I had placed online. Cornell had informed me that the merchandise was at a different location and that it was used and was in his words “ dingy “. I let him know that I knew it was used and that was a reason I wanted it(it was cheaper and I didn’t want brand new). He then went and talked to the store manager of the other store and when he came back he told me that the item was “trashed” and he didn’t feel comfortable giving it to us. He then offered to order a NEW item from Ohio, but the price would be more. It would have cost me over $1,200 more in total! I told Cornell I wasn’t comfortable with that and I rather just go to the other location to just see the item I originally ordered and paid for and make the judgment call myself. Arrived at the other store( Wayne on Michigan Ave. manager is Sue! ) to find that the item i originally ordered was in AMAZING shape and just had a few spots that needed cleaning. Not at all TRASHED or DINGY. Cornell seems to have just wanted to make a bigger sale. I’m glad I went over to the other store and checked things out for myself! The manager Sue of that store informed me that she did speak with Cornell over the phone about the item and she even told him it wasn’t bad, it just needed to be cleaned. I canceled my lease with this store and switched over to the Wayne location with Sue.The store was clean though, I guess. ??♀️
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June 2023 by Chad Ptak
Guy called my phone about the payment I told him couldn't make it till next week he told me he don't care he wants the money now and it's not in my name he don't give a f××× about talking to me cause it ain't in my name it's in my girls who was in the hospital on ventilator he didn't care said they will come take my s*** if I don't pay him today. Horrible costumer service might be in her name but I'm the one who pays the bill
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June 2023 by Monique
Excellent customer servicePromptAnswer all questions and concerns
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May 2023 by Dawn Ryan
It was great, staff is friendly and super helpful
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February 2023 by AliciaBeverly101
Paid for the 1 week and never got myStuff delivered. No one called still waiting on my delivery.
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January 2023 by LA Gibson
Everyone in the store is great, especially Cornell. He always is able to get me whatever I need that he does it very well and fast. He make sure that I like the product all the time. If I’m not happy, they pick it up and is very happy to exchange for something that I like.
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January 2023 by Victoria Lopez
Always a great experience. Good quality furniture . Lasted a good few years .
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December 2022 by Trinity Bragenzer
Only tried one way to get my original couch in and made me change my couch. I had just took out a bigger couch then the first one I ordered but they refused to try. Very rude, then left the other couch in my account until I finally talked to someone and they removed it. After I pay off this furniture I will not be purchasing from rent a center
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November 2022 by Jake Moreno
Literally the worst location to ever rent anything from. Steve & Mike should never work in any type of customer service related job for the rest of their lives. The day of payment being due, they will call& then proceed to call 5-10 times throughout the day. I always make my payment online the night of and notify them that but they still proceed to blow up my phone throughout the day. They’re rude when they talk to you on the phone & instead of taking the review I gave them verbally wanted to be rude about it and make it seem like something is my fault. Anyways 1 STAR! Please don’t come to this location.
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November 2022 by Dj Berserk
I had to keep processing my order over and over until it finally went through. Fix your broken links
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July 2022 by Payton Kronnich
HORRIBLE QUALITY for such expense. I bought a couch from them 2 years ago and today I'm taking out to the curb because it has literally falling apart. I called them everyday after 3 months of buying the couch and they waited until the last day of my warranty to come out and "fix" my couch. Spent $2k on furniture that literally crumbled and ripped. Never again. I will warn everyone to stay away.
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July 2022 by Jk L.
Poor quality and too expensive. I bought a furniture set from them in 2019. My warranty lasted until 2020. 3 months after buying the couches, they began tearing and fading. And then the middle cushion completely collapsed. I called every week for months and they FINALLY set an appointment to come fix my couch. They kept rescheduling however and finally pushed it back until the very last day of my warranty. My couch at this point has completely crumbled. Btw, the couch was made out of plywood and staples and very thin springs holding up the cushions from below. I tried to take great care of the couch. Didn't let my dogs on it. Didn't let my kids play in the couches. The only people that ever spent time in the couch was my fiance and I. Anyways, they came by and said they couldn't fix it and they can't replace it or refund me. So after two years of struggling to keep this couch up with nails, replacing the springs, super flying the boards, today I finally throw it out to curb because I sat down and the entire middle section of my couch collapsed. NEVER BUY FROM RENT A CENTER. $2800 for a couch that fell apart in 4 months. Awesome.
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July 2022 by misty rennie
The manager Steve is the most disrespectful, unprofessional person I’ve ever felt with in my life ! He screams over you , laughs at you after he gets ya upset and is just flat out not retail material .. I’ve never been talked to like he talks to me in my life ! I wouldn’t ever recommend this store to anyone even an enemy .. horrible horrible person to deal with if he is having one of his bad days.
