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January 2024 by Rudy's Workshop
SAFETY ISSUE There was no seatbelt for the passenger. The shorter strap had fallen back below the seats and we could not get it back up to use. My wife had to travel with no seat belt. VERY VERY BAD. GET THIS FIXED!
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January 2024 by Matt Barth
Mark Phillips is easily the worst person that works at this location. Couldn’t figure out how to shift around a broken U-Haul (bad rear suspension) that they never inspected before renting out. Cost us $250 in moving fees as we stood in the office for 2hrs.We tried to call them 100 times (not an exaggeration) there was no answer, not even when corporate asked them to call us. The saving grace was Dawn who was able to make it work, give us a new truck and credit us some money, but a terrible experience and costumer service overall since we were moving out of state.
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January 2024 by Bill Parker
No one there. It was a holiday weekend. So, I just dropped the truck off. Easy peasy.
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January 2024 by cheyenne longway
I do not recommend them at this location. First rental great. Second and third awful. Charges extra $600 on second rental. Charged extra on third rental and the manager here deflated the tire with no warning. Was lied to about being able to choose if I wanted insurance or not on it. And refused to refund money for time I did not use the uhaul.
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December 2023 by Dominic Martin
I would not recommend this place Dawn miner is very disrespectful and rude over charged us for something we didn’t do and than proceeded to get an attitude with us in store didn’t know we had to return the truck the same time we got it no one ever said anything I would honestly give it a 1 but I can’t do a zero
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November 2023 by Anjelica Crites
Booked online, they changed the reservation to a different location the day before our scheduled arrival. Upon our arrival we were told that the ball was 2” and it was welded to the bumper so it wouldn’t work for us (we needed a larger size ball).They failed to inform us that there is a space for a receiver to the right of the welded in ball that would have worked perfectly for us.I was 1,500 miles from home and had no choice but to purchase a truck to get home. Lesson learned ?Hopefully you get better training so this doesn’t happen to someone else.I called to inform them of the situation and was given the number to the regional office but the mailbox is full and will not accept any messages.
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October 2023 by Dennis Morris
Great people who work and clean the place, will always use U-HAUL MOVING & STORAGE, IN THE FUTURE.
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September 2023 by Rob Switzer
Entire experience was exceptional: truck was in wonderful condition and the staff was extremely helpful, including going through requested add-ons and confirming what I would actually need and not necessarily need.
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August 2023 by Jonathan LaBarre
Took 8 weeks to get my trailer hitch & wiring installed. U-haul messed up the process 2x separate times and failed to take a reasonable level of responsibility. I continued to rent trucks weekly from U-haul while waiting for the hitch installation. Everyone always told me I would be properly compensated for their mistakes. In the end, it turned out just to be another money grab. Employees just told me whatever to keep me renting trucks.
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August 2023 by Jyan Kadhoum
The workers were talking while u was waiting for 15 min and no one was waiting ahead of me. I had to go and ask her without calling me, and I called then before for a trailer. They said they have it but then they told me they don't. Overall, They're unprofessional and very rude
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August 2023 by Theresa Oleksiak
I had the worst moving experience, but the Uhaul team, and every person I had spoken to was absolutely helpful and I was so grateful ?, thank you!
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June 2023 by Beanies Baby
I truly appreciate the work ethics and customer service skills of the staff at this location. I reserved a small storage unit and the gentleman at the counter let me see the actual size before I paid for it. It turned out that the unit I reserved would've been too small for my belongings. I've interacted with the staff previously from renting a larger storage unit and moving trucks. Each time it has been a pleasant experience. This location is always busy but the line moves fast and the staff still take their time with each customer to make sure their needs are met. U-haul corporate: please give the people at this location a raise!
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June 2023 by Kelly Kilbane
Need more employees as the line is sometimes long and since there’s things to go over when renting equipment, the wait time can be long.Didn’t inform me of a $100 deposit fee when using cash.Equipment was in good shape and it did what I needed it to do ??
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June 2023 by Debra Young
Don't bring your RV here and think it's drive in propane up and leave. The lot isn't big enough to drive and it is difficult backing with a trailer to get out. They also always have vehicles randomly parked all over. Do better people.
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June 2023 by Frank Mccurdy
Do not go here!!!!! These ppl took money from my account and giving me a hard time refunding me. They are very slick up here DO NOT RENT HERE!!!
