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January 2024 by Angela McCarley
Never go to a Russell cellular store they are third party store and they tell you lies and won't even try to help you. We actually went to a Verizon store in Toledo and got excellent service and did not lie to us at all. So from now on it's worth the ride to be treated with respect we will continue to deal straight through a Verizon store and not a Russell Cellular store.
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October 2023 by Jessica Winekoff
My daughters iPhone crashed today. I walked right in and was helped by Ty immediately. Ty went way above and beyond to help us. I’m very grateful and will make sure to go back to him!
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September 2023 by Kyla Girdham
Recently bought a phone here. They had the exact phone I wanted in stock, which is the most positive thing I think I can say. The sales associate Lucas was on his personal cell phone a lot of the time, delaying the transaction and admitted he was just playing a game of iMessage chess. Also left me to help other customers in the middle of the transaction (which I can't necessarily fault him for as he was the only one there, but still a frustrating experience for a customer). The bottom of his shirt was also unbuttoned and I could see his belly button. I would say 3 stars is pretty generous. Don't think I would return.
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September 2023 by Ann Smith
Once they sell you a product, there's no help on any replacement parts or items you need if you don't buy a very high end phone. You can easily tell they only cater to big $$ spenders. I can't get anyone to answer the phone in the Tecumseh branch..voicemail comes on but says I can't leave a message. Not very convenient for customers who give them business.
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June 2023 by Don Gorton
Don't bother calling! Wait forever for help! Still waiting for a call back!
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April 2022 by Tim Eddolls
I bought a new phone from this store and wish I wouldn't of..I had traded in my old phone and had my apps transferred. Only to find out that my secured folder with years of information gone .I frantically called them and Hunter said its still in your old phone come back.next day i come back and some other employee sent it back.i can't belive it and where is it????? Never again...I would pay 700$ instead of trading it in if I knew that would happen..enter at your own risk.idiots
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March 2022 by John Carroll
Five Stars! Went into the store confused about something and had several questions. Hunter was awesome, he answered our questions and even sold us a new phone case and charger! Very nice young man!
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March 2022 by mike squires
The sales representative name Hunter was on top of his game and we really enjoyed dealing with him.If we get better service than what we get from T-Mobile we will be switching to Verizon. And maybe if the service is the same we might switch to Verizon just because of the service.That would be the Tecumseh store.
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March 2022 by Guy Manwaring
The crew at the Verizon store are very helpful and knowledgeable about all the products. They take the time to make sure our questions are answered. Highly recommended.
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March 2022 by Sheila Steiner
The service was excellent. The manager was polite; professional; competent. The service order was on time. I would highly recommend this dealer!
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January 2022 by Marleen Friedrich
Hunter was my customer service agent, he was so helpful and very pleasant to work with, he solved my issues and explained everything I needed. Thank You Hunter.
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December 2021 by Josh Hyre
no matter the time I come in there's always one guy working and terrible wait times. But at the end of the day I have no choice ?♂️
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November 2021 by Nicholle Labadie
Aaron was great to work with. He understood what I was looking for and made sure I knew my options and found what best suited my situation. He was very professional, friendly and respectful.
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October 2021 by Karen Callockio
Hunter was extremely helpful with getting my iPhone to work again & was fun and calming to work with.
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October 2021 by Frank Azzopardi
It was time to change phone company’s and I needed a new phone. I don’t follow phones just see the bill. So I went into the Verizon store in Techumsee and met Hunter. He was very helpful and took the time to explain the different plans and of course all the new phones. He was very patient because I ask a lot of questions. He was very a a terrific young man with a lot of knowledge and really cares about his customers and wants them to be happy when they leave. He was a one. Man show but he makes it all happen!!! Great job Hunter! Thank you again.