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February 2024 by Lisa Clement
Just bought a new black refrigerator. Elek was very helpful. He got us a great deal! Thanks Elek!
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January 2024 by Renee Keena
Very knowledgeable salesperson. Thanks ShyAnne for all of your help.
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January 2024 by Brian Lucynski
Very friendly and helpful staff. Elek, our sales person, went above and beyond to make sure we got exactly what we were looking for.
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October 2023 by Nancy Will
It seems people either had a great experience with ABC in Traverse City or a terrible experience. Unfortunately mine has been terrible. I purchased a mattress and box spring and had them delivered. The delivery guy slid my new mattress off the truck onto my paved driveway. He thought better of doing that with the box spring and lowered it gently. The two delivery guys were in a great hurry and were not careful. It was 9 am. At one point I was standing in my living room holding the new mattress up so it didn't fall and slide to the floor. When the old box spring was taken out, the guys just flopped it onto my lawn and nearly knocked over a hanging flower basket. When they left, I went to look at the mattress and it was sort of creased on one end--I assume from the fall from the truck. I called the manager right away and he said to give it a few days--that it could spring back into shape. It didn't. That was the last I heard directly from the manager. He handed me over to the salesperson, who is new. I sent her a video and photos of the issue with the mattress. IT HAS BEEN ONE MONTH and I am no closer to getting a new mattress. Today I was contacted by a person from Roscommon who will come and inspect the mattress, since it is under warranty. He said he would come between 2-5 pm one day next week. I told him I work until 4 pm, but could be home by 4:30 any day. He said that is getting too late for him (he said the inspection would take 15 minutes). I am beyond frustrated.
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October 2023 by Nathan Venton
Overall disappointed. I bought a new washer and dryer back in July. When the dryer showed up the delivery man said to reject it because it had a defect. So then it took a while to get a new one. ABC Warehouse does not have their men install the dryer and connect it because of liability. So I just screwed on the new line. We've had the new one for about 2 months and it had a gas leak in our wall. Team Bob's came out to fix the gas leak in our wall, and they also said there was a gas leak in the dryer. We called ABC Warehouse and they said they did not cover the warranty for the dryer because team Bob's said someone installed it wrong. I don't see how it was installed wrong since all you do is screw on the line to the dryer... But now we are stuck paying for our dryer that's supposedly under warranty but no one wants to cover it! So we had two different defects with a new dryer. We bought a Maytag. The salesman recommended it as one of the best ones that was not cheap but not expensive. He also knocked $50 off of each appliance, and then I went to Lowe's afterwards and realized that Lowe's price was even cheaper then ABC Warehouse is listed price for it.
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July 2023 by Marjorie Smith
Michelle in sales is THE BEST. Another salesperson was not getting me the info and refund that I needed... today Michelle answered the phone and took care of everything right on the phone. Now THAT'S service.
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July 2023 by Terrie Boals
Don't buy here! I bought a sectional sofa with recliners in both ends, sofa wad NOT PUT TOGETHER WHEN I GOT HOME! ONE RECLINER DOESN'T WORK! Bought the warranty and the people that are supposed to fix it won't return my callsSo don't but at ABC!!@
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May 2023 by Neil
Excellent experience with Gregg from the Car Audio section. He knows what he is doing. He did an outstanding job with a DSP, Sub, Amp install. Excellent quality work. Highly recommended.
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May 2023 by Mathew wilson
Moving so had to purchase a couch TVs and laundry items. Scott has always been fantastic in helping me with anything I need. I have been so pleased with his service and the Traverse city store that I drove two hours to do business with them. Scott had everything ready for me, helped me load the truck up and set up deliveries for the rest. Highly recommend and for sure ask for Scott when you enter the store.
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May 2023 by Kelly Fisher
Service was great, although they did not have what I needed, did everything they could to help.Terry in refrigerators was super helpful.
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April 2023 by Heather Ziegler
Terry and Michelle were very nice and helpful. They will go out of their way to get you a great deal. I highly recommend shopping with them!
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April 2023 by Nathon Smith
Great service. I was greeted right away and shown what I was looking for. They installed my radio pretty quick
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March 2023 by Michelle Wright
Come on in and see the new improved store. We a fully stocked and here for all your needs.
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March 2023 by Aaron Michalski
Great customer service. Was greeted as soon as I walked in the door by shyanne. Michelle helped me find the exact appliance I wanted for a great price.
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February 2023 by Bonnie Stevens
I came into ABC Warehouse to shop for appliances for my cabin I am building. I couldn’t believe how much the business has changed! The store is so much cleaner, no thick dust anywhere. I was greeted by the new store manager Michelle and sweet young lady named Shyanne. Michelle showed the appliances I was looking for, and gave me prices. Then I was also looking at the beautiful electric fireplaces. I told Michelle the store looked great and how pleased I was with the presentation of everything, it looked inviting and comfortable. Definitely will be getting all my appliances and home decor, and furniture from ABC. What a great improvement!
