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October 2020 by christopher highsmith
Horrible service. They did not care at all that they left me stranded. Will never use them again
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July 2020 by Eric Nordbeck
Fast and friendly service at the Traverse City Cherry Capital Airport. We got an excellent car at a very good price. Thanks!
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October 2019 by Jan S.
At this point, I am pretty disgusted. I have talked to 9 people now about a horrible experience with an Alamo auto rental. Not one person that I have spoken to has ever had not one, but two blown tires on a rental. Clearly this is equipment failure. This could have been a life threatening situation and I cannot even get one phone call back. Here is the chain of events: We rented an auto at Albuquerque International Airport. During our time in NM, we had our 91 year old uncle with us and the first tire blew out. We were able to make it back to a tire store limping on the side of the road and had the tire replaced . . .no spare in the trunk. We were on our way back to Albuquerque, pretty much in the middle of nowhere and the second tire blew out. I called Customer Support (again) immediately and literally, an idiot, told me to go back to El Paso (3 hours south) . . and I asked him how I was supposed to do that? He stated 3 times that he would be back to me in 2-3 minutes . . each time I waited 10-15 minutes in some very hot weather on the side of the road. We had no idea where we were except that we recalled the last sign that showed Truth or Consequences (GPS was not available). FINALLY, we called our own tow truck after the employee on the phone said we should just get a motel/hotel and again . . .I asked him how I was supposed to do that? I gave up on the employee and we waited for the tow truck. That company towed us to a Walmart Tire store, thankfully, just before they closed and we bought a second tire. We were 2 hours south of Albuquerque but did make it back (we purchased 2 cans of Fix a Flat just in case). We got to the rental desk and the manager had the audacity to tell us that he cannot help us as "we did not get the extended warranty" . . .when has there ever been an extended warranty on a rental car? We had to leave so decided we would take it up with the Corporate offices which has proved fruitless and has just left me really mad because I have to keep telling the story all over again. We are out $325.93 AND had a potentially very dangerous situation as it was starting to get dark on I 25 south of Albuquerque. They rent out cars that have defective tires? Again, EQUIPMENT FAILURE. Thank God we could keep this car under control. This is just unbelievable.
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September 2019 by Joy Rodriguez
Alamo team at Traverse City airport are excellent, always friendly and professional. Vehicles are nice, clean and maintained. Also, Alamo offers option to pre-pay half a gas tank - others require a full tank.
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September 2019 by Rodrigo Garcia
greta service and value!
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July 2019 by George Summerford
Completely satisfied.
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December 2018 by Jon Wickham
Good Job by Sales Staff at The Airport Desk !
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August 2018 by Daniel Czertok
Nice stuff but super expensive. Had to haggle the price down . Lowered 300 dollars by haggling.
