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February 2024 by Patrick Prebo
I have been a fan/ customer of Discount Tires for about 35 years, from Texas to Michigan, always excelled, professional service and fair prices. I have sent my kids to Discount Tire will be sending my grandchildren in a few years.. thank you for the excellent service.
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February 2024 by Cindy Nicole Max
Cole was very helpful. Their staff was very fast and efficient made sure we were all good to go.
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December 2023 by Mr. DemonLord
Don't waste time trying to call, I have been trying to reach someone in person for a week. Just answering service, hikd for 20 min, then hung up on because they are too busy, but have no problem waiting my time on hold.
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November 2023 by Matthew Sample
Great service. Very helpful with many options to fit your budget and needs. Will definitely be back to buy my tires here. Update. Bought my tires here. Made and appointment days before. Fit into my scheduled to keep me on the road.
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October 2023 by Kelly Miller
Shameful Customer Service!I waited very patiently (10/19) on the phone “on hold” or a VERY long time desiring to get an appointment for the 5 new tires I bought (from Discount). And eventually they “AUTOMATED Operator HUNG UP ON ME!! saying “call back later”. What a horrible way to manage customers.I would give back the tires I could!!
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October 2023 by Timothy K
I bought four new tires from Discount Tire on 31 in Traverse City. They have it set up to go through in a one-way with your auto, and get all your info etc..It's fast n efficient. I was in n out in forty minutes max.
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October 2023 by Naomi Myers
I went online last week and bought new tires for my car, they were very reasonably priced and I scheduled an appointment for this week. I showed up to my appointment a few minutes early and was greeted immediately and told to wait for a service technician to come to my car and get specs. He came out within a couple minutes and they got me in super quick and I waited for about 20-25 minutes with my two small children. We went for a walk around the parking lot and came back in shortly after and they were finishing up my car! Super friendly and efficient people! Will be back, and will tell all my friends ?
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September 2023 by Ted Momrik
I've been getting tires at Discount Tire for 35+ years. I've been using the Traverse City store for over 20 years. I had stopped in a few times this week to have a tire checked out and they have always had quite a wait. Today I scheduled an appointment so I didn't have to wait, showed up 10 minutes early, and 40 minutes later still wasn't called in. I went in to see how much longer and they weren't sure. I don't know what happened to this store, but what's the purpose of getting an appointment just to wait with everyone else?
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September 2023 by Glenn Petersen
Your automated phone system absolutely sucks. I ordered 2 tires several days ago—-only 1 came in and can’t get anyone to pick up the phone after numerous try’s. DT has been my go to for as long as I can remember but today I switched and it’s strictly due to your phone system and not being able to get a live person on the phone. Can’t imagine that I am the only customer to be frustrated by your phone system
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September 2023 by Joe G
On vacation, caught a nail. Stopped in and this team took care of the problem so quickly and corrected the sensor misalignment problem they discovered too. Super friendly team and quick service. I would definitely recommend! Thanks for your help.
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August 2023 by Glenn P.
I have been a DT customer for as long as I can remember and it's my go to place for tires. I have to comment that your automated phone system is absolutely horrendous. very difficult to get thru to a live person and wait times on line are way longer than is acceptable. might have to try another shop as you now have a frustrated customer. can't imagine I'm the only one.
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August 2023 by Jeff Chisholm
Traveling through Traverse City and one of the tires on my Motorhome slipped a belt. Called Discount Tire and they went out of their way to locate a complete set of 6 tires for me, even having a team from a neighboring store handoff one to another employee to eliminate shipping charges. Could not have been more accommodating. Unfortunately, I was not as happy with the execution as I had some nice metal valve stem caps that disappeared in the process of changing the tires and the balancing was way off. When I hit 65 mph the front tires bounced so much it was hard to drive. Now I have to visit another store and have them rebalanced. Would have been a 5 star review if it weren't for these issues.
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July 2023 by Michael L. Steimle
I was able to get right in. Service was great. Staff were thoughtful, knowledgeable and friendly. My tire was fixed and they had me rolling again.I am happy to RECOMMEND this Discount Tire location. :)
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July 2023 by Frank Shuff
This place was amazing! Organized, professional and well organized. They found 2 nails in my tire and repaired it free of charge. Definitely visit them for your tire needs
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July 2023 by Jim Chan
Just want to give a shout-out to Discount Tire in Traverse City, MI. They took care of me today. I got a leak in one of my tires. After our local shop telling me to come back in 2 weeks because they are busy, I thought what the heck, let me try Discount Tire. They are friendly just like if they are a local business should be and took me in right away to fix my problem. Best of all, it's a simple nail problem they got it patched up quickly and they didn't think they should charge me for it. Exactly what a local business would do. Right now I am telling everyone in Traverse City, friends, family, coworkers, neighbors, to please give you guys their business.Thank you!