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March 2024 by paul sackett
Jodi is very friendly and is a pleasure to work with. She explains the process very thoroughly. Very happy to do my business with FNBA.
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July 2023 by Brandon Burley
Wonderful, knowledgeable staff. Jodi was great to work with!
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July 2023 by Susan Green
The individuals at the branch in Traverse City are wonderful to work with. They are knowledgeable on their products and the industry in general. I always get quick responses to my inquires. Polly is particularly helpful and a pleasure to work with. I feel like family when I go in there.
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December 2022 by Bzz Xting
These bankers r superb and trustworthy! Their system is streamline and modern but it is bankers who enhance the system! Thanks to Connor n Doug! They r meticulous like at Wall st. Point is they guys r smart, knowledgeable, punctual! U won’t be disappointed when u get these guys! They r very humble too! Very respectable! They provided the best banking experience! That sums up our pleasant experience from online banking despite being out of state.
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December 2022 by Kathy Lessard
Our family had a wonderful experience with Jodi, who exceeded our expectations. We were mourning the loss of a family member and finalizing financials when Jodi assisted with not only our needs through First National Bank but also needs we had regarding another financial institution. She really saved us when we needed it most, not only professionally, but also emotionally.
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December 2022 by steve trudgen
Prompt, friendly and responsive service. My family has been very pleased with the First National branch in downtown Travser City.
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September 2022 by Frank Zielinski
Jodi Harrand from First National Bank was the most efficient and pleasant person to deal with opening new accounts. The same experience at another bank took most of my Morning. Jodi had prepared all documents and we were out of bank in 16 minutes.Thanks Jodi
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September 2022 by claudette rudyclark
The staff is knowledgeable, professional and efficient. FNBA is superior to the many banks we have used in the area. A special thanks to Jodi, Donna and Polly.
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December 2021 by Victor Dinsmoore
12-8-2021: Wow! Has it been four years since I posted my first review??? Still receiving the same great service even though I moved away from Traverse City. Donna has continued to help me with several alternative saving account options.For most of my many years I have always completed my banking transactions remotely via a credit union in Saginaw. But after signing up with FNBA I look forward to the face-to-face service at my local branch. The tellers are very friendly and make a sincere effort to make sure I am a satisfied customer. (We have a lot of fun conversations, too!) Keep up the good work Donna, Polley, Jodi, and all the staff!
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July 2021 by Douglas Dennis
Recently, my father asked me to manage his estate for him because he is 94 and has difficulty remembering things. One of the first things I did was to contact four banks where he had certificates of deposit and ask them to attach my power of attorney to those accounts. I got a response from Connor at First National Bank within a few hours. He explained what I needed to do (precisely). I returned the information to him and he got back to me the within a day or two and explained that everything was good and that I needed to sign a signature card. It was waiting in my email inbox. I did so and there was a slight problem (my mistake). Connor got back to me within the hour and explained the process. The entire procedure took 3-4 days. The other banks? I have yet to hear from them. Draw your own conclusions.
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April 2021 by Gayle E
I had a complicated financial transaction and both Donna and Jodi were extremely helpful and worked with me to make sure everything was done correctly. They were great to work with. Thanks!
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February 2021 by Daily Curmudgeon
Best of both worlds banking:1.) All the technological amenities of a larger bank (e.g. mobile deposit)2.) Attention, care, and helpfulness of a small bankI always look forward to visiting First National Bank of America because the staff are all immensely helpful and good-natured. I don't have to have my account number at the ready when I come in because everyone knows who I am. I do both my personal and business banking and always feel that I am in good hands. I highly recommend banking here.
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February 2021 by Karl Gagnon
Nicest people in the industry. They really care about people.
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April 2020 by Carine Dutra
I work with almost all major banks and without any doubt, FNBA it's the best bank to work with. When it comes to take care of their clients they really mean it, they pay the best interest rates not just on CD's but checking and MM accounts. I have no complains at all. Love working with them specially with Jodi she is amazing, she takes great care of her clients.There is not enough words to describe her, she is just over the top.
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April 2020 by Tanya Berg
Knowledgeable, responsive, truly outstanding customer service delivered person to person. And the best deposit rates in Traverse City. Jodi is not only a real pro, but truly cares about her customers and goes above and beyond to help meet your needs. Jodi and FNBA get my highest recommendation!
