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October 2025 by Jessi Kate Roeters-Chapman
Always find good stuff here for myself or gifts
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August 2025 by Tracy H
I love going in here, it's like going back to your childhood. I hope they don't close this location!
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April 2025 by Jay Tee
4/4 around 11:50am I was in the location in Traverse City MI where an older gentleman was absolutely berating a cashier in front of guests. After hanging around and listening to just enough of his ranting about the staff, I returned my stuff to the shelf and dipped out. I’m actually nauseous hearing that as a customer. I will be walking by there and checking to make sure that cashier is ok. No one should ever be spoken to like that in front of a guest or in an office.
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March 2025 by Sara Wiegel
I wish there was more of a CD selection but it is not the stores fault. They only get what is sent to them.
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January 2025 by Rhonda Mitchell
If I could give NO STARS, I WOULD!! Yes the kids love the store and their products. But, DON'T EVER BUY INTO THEIR BUYING PROGRAM UNLESS YOU USE CASH ONLY! I decided to try their 30day program using my credit card. Before the 30 days was up, I canceled so I wouldn't be charged. This company gave my credit card numbers to the magazine companies(give you free for membership) so they could charge me for magazines that I thought were free. When I disputed the 134.00 dollars that people magazine was trying to charge me(yearly); they come back under a different named magazine(Time magazine) and tried to charge me 50 dollars. I've never even received a Time magazine in my life. After the first 134.00 dollars I changed my credit card numbers with a new card. But, they still were able to charge me. I finally had to put a block on these companies to stop this thievery. It's crazy!! This store/company are LEGAL CROOKS!! I will never spend another cent in that store. Customer beware!!
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October 2024 by Mia Ready
They charged me twice and stole my money lol. When we went back to say they had charged us twice they refused to give us a refund, store credit, anything. They said there was nothing they could do when they could've easily just refunded. You can also walk right next door, Claire's and hot topic sell products they have for less than half the price. it was crazy seeing $5 products at Claire's being sold for $15 there. Much better options in the mall!!
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July 2024 by logan walker
Ya gotta bring the rap cds back ??
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June 2024 by Royce Caswell Sr
I love this store. They always have the latest stuff on the market
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May 2024 by defective_typewriter
I actually like the store itself, mainly for its DVDs which can come at a pretty not-bad price (as low as $6). However,
my reason for the rating is the same as almost every negative review of this company.. first, it gets exhausting to be upsold on a monthly subscription with persistence and long descriptions after I say no, every single time I make a purchase. It feels pushy and I negatively anticipate the interaction every time, which I know isn't the employee's fault. I just say this now cause last time, after it got particularly pushy and made me uncomfortable to the point I caved, I've now gone through 3 days of calling and uncertain answers wether or not I can cancel AND learning I actually signed up for 2 separate subscriptions (store + a magazine subscription), when they made it seem like it was 1 and the magazine was just a part of it. To elaborate:
I tried cancelling the day of, called the number, they first say the magazine is an entirely different subscription and number. I call said number, automated voice tells me I singed up for 2 different magazines with 2 different payments when I'd only selected one, I had the damn paper with me only circling one. Concerning. Regardless I do successfully cancel that part over the phone (when the cashier said I could only do so when I receive a letter in the mail and circle "I do not want to be charged", so I guess that wasn't the case (?))... so back to the store subscription. They say it takes 24-72 hr for my information to even show up in their system to do anything, when the cashier said I can cancel right after walking out the store. So 3 days later, I call and they say they now need me to list my debit card number AND address (which I did but was not comfortable with it at all, confused why they couldn't just look up my account number), they say my card was already used to make an account before this one so it may not have gone through at all, when the cashier had said it worked just fine and I'd been set up. The representative says to call them if it charges me anyway.
So not only have we been through pushy sales tactics, conflicting info, knowing most of my personal info is in that kind of system now, but now I don't even know if I'm going to be charged. And listed my card number and address over the phone to a stranger. Wether or not this technically is, if it looks like a scam and smells like a scam, maybe don't give it your business. Say no.
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April 2024 by synthonaplinth
One staff member in this place. Reception was incredibly lukewarm she only asked me if I needed help with anything on the way out. Seemed completely disinterested.
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March 2024 by Brooke Hudson
FYE's cookie dough Twix bites gave me and my bf the worst food poisoning I've ever experienced. He had to go to the hospital because his hand and face started turning purple. Do not get snack from here. I still feel like I'm dying.
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January 2024 by Miles Ritter
With Best Buy phasing out physical media it was nice to have a decent selection here. Didn’t find much 4k I wanted but did find a Blu Ray or two. Staff was friendly here as well.
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January 2024 by david lince
Very expensive
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January 2024 by Linda Marie Mitchem
Overpri Ed and signs misleading
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January 2024 by Michigan Made
Wish they had a bigger vinyl selection.
