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June 2025 by Stephen Twomey
They always have the odd things that I need for housing projects. Helpful staff to you find everything.
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June 2025 by David Murray
About a week ago, I came in with my small chainsaw for assistance starting it. I bought the saw at your store a couple of years ago, but frankly have not used it much. Without hesitating one of your associates (a nice, knowledgable, younger guy with some colorful tats on his forearms) joined me outside, got it started and even tightened the chain! After giving me a couple of final helpful pointers, we said goodbye. All without charge! This is an example of rare and wonderful customer service, so hard to find these days (especially at HD, ha!)
Kudos to your associate and whoever hired him!
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March 2025 by Melanie Sedlacek
Awesome customer service! Best hardware store in the area!
Highly recommend this company. Great team!
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January 2024 by Rob Franzo
The Stihl dealer in the west side of Traverse City and a well stocked hardware store with an excellent stall. Tim will also do color matching for stains and paint. A great service for home project success
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December 2023 by Eddie G.
They advertise "Gill-Roys has it" and they do! They have always had whatever I needed, even things I doubted they would have. Add very reasonable prices. and excellent service and you have the best hardware in the Traverse City area!
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August 2023 by Brandon Bourdon
The most helpful staff you’ll find in town. A great place for many of your household needs. They even have a decent RV section. But the staff makes this place worth stopping in. They’ll help you find exactly what you need. 10/10!
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May 2023 by Sheryl Smith
Looking for screen repair? This is the place to go! We took our window in this morning and it was ready the same day. Incredible service. Thank you!
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March 2023 by Eric Niezgoda
Great staff! Very friendly and knowledgeable. They live up to the slogan "Gilroy's has got!"
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July 2022 by Marcia Casey-Cole
Very helpful and friendly staff! Today, Janes was super helpful with an umbrella base!
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June 2022 by Gary Ivy
The friendliest staff around
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June 2022 by Lars Canty
Smaller, easier to shop and get the things you need. Guys working here know their stuff.
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June 2022 by Brian Lucynski
Great staff with a good selection of quality goods.
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June 2022 by Greg Sheldon
Got what I needed and at a fair price
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May 2022 by Christian Dunaitis
Had to ask my husband to come in and help me find mouse traps, not one person greeted me until I was going up and down each aisle, mind you it was a guy in the back room. Lucky my husband is a frequent customer. I felt unwelcome in there for the first time ever. What happened!?!
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January 2022 by JUSTIN J REVNELL
Had a special request on Christmas Eve, the staff went above and beyond even calling me back making sure I knew they were closing early on Christmas Eve. Great people and a good hardware store!
