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March 2024 by Kaitlynn Powers
They didn't do my boyfriends taxes right.. told him our daughter was already claimed.. went to IRS and they said she wasn't.. refuse to go to them anymore...
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March 2024 by Ty Hitman
I like my tax pro but way to expensive
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February 2024 by Chelsea Buchholz
Angela is great! Very knowledgeable and friendly
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February 2024 by Crystal Conrady
I enjoyed working with Margarita, she was very professional and got for me a larger then expected return.
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March 2023 by Pearly Tyler
Cost too much if you ask me.
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March 2023 by Brian Winters
My tax lady Michelle did an excellent job helping me with my 2022 taxes I would recommend her to anyone!
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August 2022 by donald disimone
They need to update their websiteI made a appointment online, the day before got confirmation drive 50mi (round trip) get to the Mall had to walk a mile (round trip) 2 weeks after Hip surgery(I couldn't walk the next day) and when I get thereIT'S CLOSEDAnd I'm still having trouble getting a confirmed appointment. The last one I made on the phone has been canceled, and now my 3rd appointment is tomorrow morning, over the phone. Will see how it goes, if it happens.
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August 2022 by Bianca
Angela Ward was responsive, charismatic, and overall on top of her game to guiding me through my tax preparation. She was diligent and quick with responses to all of my questions/concerns. I was very satisfied with not only her character, but also the simple process H&R Block has set up where I can do my tax prep for the comfort of my own home.
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August 2022 by Diane Keyton
I share Emily's post. Website let me make an appointment and then it was verified by numerous test messages from H&R...but went for my appointment and Grand Traverse Mall office was closed.Sign posted there states they are only open on Wednesdays. Came home and website still lets people schedule appointments for days other than Wednesdays. NOT IMPRESSED at all. Terrible service as TaxPro Lynda I. never returns phone calls either.UPDATE: On 7/21, I made another appointment online for Wednesday, July 27 at 10 am. I received a text confirming that appointment. But, on 7/25, I received a call that they were overbooked on 7/27 so my appointment had been cancelled. It is now rescheduled for Wednesday, August 3. I again requested that TaxPro Linda I. return call. Still no response. And now I've received text messages confirming my 8/3 appointment but also confirming an appointment for 8/1...a Monday and they are only open on Wednesdays. Can't wait to see what happens next.
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May 2022 by Emily Hoxie
Their website schedules appointments for times when they aren't even open! I work all week so I made a Saturday morning appointment just to arrive at a closed storefront! I don't even want to tell you how upset and angry I was. Then when you call you are greeted by a robot! Super furious.
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May 2022 by Corixa Valle
I had an appointment for today at the H & R block inside the traverse city Mall at 5 pm. I got there at 4:45 and checked in. 3 people were there and they were seen. Then 3 more people came in with appointments at 5:30 and they were seen.. I left at 5:40 without being seen, we told them that we were leaving and it seem like they didn't care, they didn't even apologize. Horrible experience will never go back there.
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April 2022 by Jen Parker
Raja, my tax professional, is very knowledgeable and quick and knows all my circumstances. It makes getting taxes done easier and less stressful.
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April 2022 by Jon Friley
I have the utmost trust and respect for Connie Kouchnerkavich, who has been working on my taxes for the past 6 years. It is well worth it for me to drive an hour from where I live to work with a professional such as Connie.
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April 2022 by Sylvia Kievit-Milan
Christine Lund is very knowledgeable and accomplishes the job quickly and efficiently
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April 2022 by Ceasar Ramirez
Our specialist was very thorough and explained everything very easily.
