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February 2024 by Laura Burgee
SADLY.......I wanted a collar tag for my recently deceased 19 year old cat ???! And thankfully, a precious young lady totally helped me out at the tag engraving machine! I am Truly Greatful!!!! ❤️
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February 2024 by J Blonca
Recently bought pet supply item online from PetSmart and went to pickup at store. Two staff were exceptionally helpful when my item was not ready for pickup. "Deb" and "Angelo" were friendly, helpful and made a difference in helping to pickup my on line purchase. PetSmart is lucky to have such customer friendly individuals working at this store.
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February 2024 by Marian Wahr
Chowder was awesome with my JoJo! He is a rescue pup and this was his 2nd grooming appointment; Chowder gave him hugs and made him feel safe during the whole process. Will be booking again!
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February 2024 by Brenda Culver
My son was getting his first pet and we came up to this PetSmart to get him a hamster. We had already picked up most of the stuff we needed at our local pet supply store, but they didn't have the kind of hamster my son wanted. When we were ready, we approached a staff member for help and this is where I met Lara. She was such a delight to work with. She was busy doing something else at the moment, but put it down and gave us her full attention. This was so important to me as this was a huge day for my son and I really wanted it to be a good experience. Lara asked me some questions about the setup we had a home and then gave us some more pointers. She made some suggestions on things/brands that we would be needing that I was unaware of. She also helped educate us in some care instructions. We had done a decent amount of research but she had some more nuggets of info that were helpful. I really want to give a shout out to Lara and give her a huge THANK YOU! I couldn't have asked for better service. She made my son feel special and really helped take the whole experience up a notch.*update*(She specifically helped with a solution for a water dispenser that would work with the type of enclosure we have so I added a photo with her suggested technique ?)
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January 2024 by Pencil Steve
Great Store that allows you to bring your pet inside with you to pick out a toy and try on a harness. Staff is very friendly outgoing and helpful too.
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December 2023 by Jim Cauley
Overpriced and they offer specials on line and then say the item is out of stock. I then go to the physical store and they have plenty in stock and won't honor the online price. I have tested this in person 4 times and its always the same. Greedy and deceitful - another big corporation that could care less about its customers and more about it profits. People are hurting in these hard times. SHAMEFUL!
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November 2023 by Melissa “Melissadrinkscoffee” Berens
The store was very clean and well stocked, but they don't carry the support sling I was looking for for my dog.
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October 2023 by Donna Doo
PetSmart Melissa does such a good job grooming lil ningo!! He is so happy!!!
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October 2023 by Brian Smiers
excellent service and knowledgeable employees about what and where things I need are inside the store
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September 2023 by Andrea M
My girls loved this store. The employees were so nice to them.
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September 2023 by K. Morton
Super friendly staff, well organized and stocked better than expected!
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August 2023 by TheOrphanPlays
All the groomers are great, especially Megan and Mel. Ask for either of them for a great grooming experience. I've not yet had my pup groomed by any other but its always been an amazing job done. They're always grateful for the tips i give and my lil dude has never looked so great.
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August 2023 by Catherine Klessig
I'll always love this store for the sweet darling cat I got from their adoption program. Also, a fine variety of goods and services. Why wait for things to come from Amazon?
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July 2023 by Jack Sapin
So my wife and I walked in to the store to buy a snake in traverse City and this woman employee walked up and said are y'all looking to buy this snake? I said yes we are and she replied to "Are you sure you can afford it, you don't look like someone who could take care of this snake". I said ma'am I'm fully capable of affording and taking care of this snake and that was a cruel thing to say to a customer. So I said ma'am I'm just going to leave and not get this snake anymore because my wife and I are very uncomfortable at this point. And as we walk away she mumbles " can't you tell I didn't want to help you lowlifes anyways.. I WILL NEVER RETURN TO ANY PET SMART EVER AGAIN BECAUSE OF THIS.. Just thought I'd share how rude people are and something should be done about it. Thanks
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July 2023 by Greg Golday
Great staff and shopping experience.
