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December 2023 by Stephanie S.
I recently had work done at Redmond Auto. I initially chose them because they have free loaner cars (the struggle of having transportation while getting car repairs done is real!). I was completely satisfied with the work done. We figured out that the same parts were replaced a year earlier at another facility after an auto accident. I won't mention the name of that facility, but they also charged my insurance company for service they didn't do. Not to mention the suspension parts failure a year later could have ended up in a dangerous situation. John and his team had me back up and running. Fast forward 2 weeks later, I managed to get a screw stuck in my tire. Terrible time of year (Nov) to try to get a tire repair done. After calling several tire shops, who were booked out weeks, I attempted to call the service dept of the dealership where I purchased my car AND the tires. After having to call back twice and told that they couldn't get me in for a month or so (for a 10 min tire repair) I decided to give Redmonds a call. John said to bring it in right away and they would take a look at it. About 10 min after arriving I was patched up and back on the road. No charge. Moral of the story - honest work and good customer service go a long way! Redmond will get my business for any future repairs (or tire purchase!). The big fancy dealership who can't be bothered to accommodate a 10 min tire repair, not so much. They lost any future sales for a car, tires or service. Redmond Auto for the win!
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November 2023 by Brian Allen
John and his entire family and team are fantastic! Their personal attention and communication throughout the entire process should be the baseline for all businesses! I could not be happier!
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October 2023 by Dan Searby
Second super positive experience with REDMOND AUTOMOTIVE. They are most competent, which means a speedy turnaround, but more importantly, highly trustworthy. A great father-son team.Service: General repairs & maintenance
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October 2023 by Sasha Moore
They are the best. We have brought multiple vehicles here and they always provide honest and affordable work.
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July 2023 by Gary Neeley
Redmond not only takes care of my personal car, but they take care of a fleet of 30 trucks for the company I work for. They may be a bit more expensive than the rest, but their knowledge and ability to get it done the right way, the first time, more than makes up for it ??
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July 2023 by Drew L. Peterson
I am grateful for finding a trustworthy auto mechanic! Along with the great service and fair pricing, we will be back. Thanks, Readmond!
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June 2023 by Scott Moore
Great place to have your vehicle worked on. If you are new to the area, these are the guys you want to go to.
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June 2023 by Ashley Rich
Excellent service! Friendly and knowledgeable staff. Work was perfectly done. Best mechanic I've ever been to! Jake specifically did fantastic work. Would HIGHLY recommend. It's hard to find a mechanic you can trust and Jake is one of the few good ones out there!
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June 2023 by Jkc Sch
Very friendly and accommodating!! They explained the situation with my vehicle completely . They let me use a loaner car since we were just in town for a few days.Services: A/C installation & repair
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February 2023 by B Culbertson
Had my car towed here and Danny was awesome at keeping me informed with my car issues. I wish I had stayed to have my car serviced here because the issues I have now are due to the other place I took it to have an engine replaced. I highly recommend this place to everyone I talk to! Thank you Danny for the help and we'll be coming to you for our future issues.
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October 2022 by Donna Miller
Had the engine mounts replaced on my Honda Odyssey by Redmond and they were quite pricey. A few years later had the same problem and took it to the dealer and they said that the front mount was not the right mount and so it could not hold the engine so it broke, which broke the other two mounts. We ended up junking the car because of the cost to fix it was too high. It would not have broken if they used the right part. parking lot is too crowded. I was not impressed by the counter service.Service: Engine repair
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September 2022 by Derrick Cook
These guys were great. Had a broken down vehicle on a Saturday. He gave me a free rental for a few days and then was quick to tell me how much it would cost.Very knowledgeable and not looking to rip people off.
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July 2022 by JIGSAW_OBS
If 0 stars was available I'd give none. As a traverse city local I am ashamed to have a company thats treats there customers they way they do in our town. Was met by a snotty women at the counter, very short and Snyde. They told me they had no problem getting parts and it would be done that day. I called twice for updates to be told they couldn't get the parts until the third day. I went after hours to grab stuff I needed for work from my vehicle and my windows were left down and doors unlocked (homeless people camp right around the corner). I've already told people about there customer service and there refusing to go there now. I suggest you do the same. The "Good" and "Great" reviews are fake DO NOT LISTEN TO THEM. Absolutely appalled at how I was treated. DO NOT USE REDMONDS AUTO.Service: General repairs & maintenance
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July 2022 by Dwight Schrute
Dishonest. Totally change demeanor once they have completed a transaction, not taking ownership or trying to help resolve an error he refused to acknowledge. They were also aggressive and confrontational to a 70 year old elderly customer. He’s just a dishonest person that only has his own self internet in mind. Proceed with caution with these dishonest and aggressive people.
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July 2022 by Kenny Miles
Very professional, courteous, and efficient! Plus they offered me a loaner car.