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June 2023 by Adam Brooks
Owner is super passionate about meeting his customers needs. High quality products in this inviting store. Highly recommend.
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June 2023 by michael craig
Owner Joe went out of his way to help me get a pair of Kuhl pants that weren't readily available. Great store in prime downtown location.
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March 2023 by Sheryn Bellas
Great service and selection of shoes, clothing, and accessories. Thanks, Joe! Matt loves his shoes.
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September 2022 by Sean H.
Awesome customer service from Joe Frost! I wear Kuhl pants for work and was looking for a specific type of pants they make. Three other shops in town, on Front street, carry Kuhl brand clothing and none of them would order the pants for me. I walked in and talked to Joe about ordering them and "No problem!" was the response I got. He ordered them for me on the spot. The next day our flight department, was told to relocate to Florida for the winter a week early. I walked in to talk to Joe about not being in town to pick the pants up and he offered to ship the pants to me, free of charge! Additionally, I spotted a blue Kuhl pullover that I had purchased in grey a few days earlier in another store. I had also asked this store if they could order it for me in blue and got another "No" response so I purchased the grey one. I talked to Joe about this also and he asked if I'd worn it yet which I had not. He said, "Bring it in, I'll exchange yours for a blue one." Again, awesome! Thanks Joe. I won't be shopping for clothes anywhere else in Traverse City next summer.
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January 2022 by Larry Deford
By far, best shoe and clothing store in northern MI. Joe and his family have been providing products and service par excellence for many years. Their efforts and selection of shoes and clothing are impeccable. If you're looking for best in class, stop by, buy local and support this store and family.
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December 2021 by Slava Terzeman
I did found some shoes what i been looking for, not cheap but they are here to my surprise and other stores doesn't have it, so i am very happy what i found it, thanks guys, and to look for the other stuff!
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August 2021 by Desirae PK
Great store! Beautiful leather bags from Brazil as well as tons of Unsalted Coast apparel, shoes and more. The gentleman who was there this morning from Petoskey was so friendly and helpful.
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July 2021 by Marcy Miller-Diehl
What an absolutely fantastic and fun store!!! I am personally not a big shopper although I will definitely be going back to this store when I am in town!!!
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February 2020 by Nick Prior
I would highly recommend shopping at Robert Frost! I recently worked with Joe on getting a pair of shoes fixed since there was a small hole that started to appear in the side of a pair of Johnston Murphy dress shoes i bought last summer. He contacted the manufacturer and got them completely replaced and shipped to me free of charge! Such a great customer service experience and would highly recommend shopping here. Thanks so much Joe!
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January 2020 by Rayanna Hummel
WOW. Talk about customer service!!! I am helping my grandpa shop for my grandma this year. I was recommended to this shop for the items I am looking for by another downtown store employee, and they were so right! I called ahead to make sure they had what we were looking for before sending my grandpa in after work. Joe was extremely kind and helpful right away, he gave me very detailed descriptions of what they had in stock, made sure they had something in my grandma's size, and even used his personal phone number to text me pictures of the products so I could be absolutely sure my grandpa could have a one stop shopping experience. He then even offered to hold the items for me since tonight is men's night (which means grandpa will also get a free beer, pretzels, and a chance to win discounts...plus a one stop shop thanks to joe!? What more could a man want?!) and he wanted to be sure they wouldn't sell out before grandpa got there. They have high quality brand name products, a GREAT variety for all ages, and you just cannot beat the service! Thanks so much, Robert Frost, and Merry Christmas!!!
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December 2019 by Raynie Leonard
WOW. Talk about customer service!!! I am helping my grandpa shop for my grandma this year. I was recommended to this shop for the items I am looking for by another downtown store employee, and they were so right! I called ahead to make sure they had what we were looking for before sending my grandpa in after work. Joe was extremely kind and helpful right away, he gave me very detailed descriptions of what they had in stock, made sure they had something in my grandma's size, a
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June 2019 by Cayman Oltersdorf
Joe Frost is one of the kindest people I know! I enjoy walking in his store because you are always greeted by his friendly staff!! He has a great selection of shoes and clothing plus the decor makes the store unique. I highly recommend stopping in for a visit while in Traverse City!
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May 2019 by Cayman Oltersdorf
Joe Frost is one of the friendliest people I know! He has a great selection of shoes and clothing plus the decor makes the store unique. I highly recommend stopping in for a visit while in Traverse City!
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March 2019 by Rusty Pinto
Beautiful store, great service, LOVE the boots!
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February 2019 by Aisha Crawford
My favorite shoe store ever! I was DEVASTATED after finding out the Petoskey location closed since that's where our vacation home is. I now drive to Traverse and it's beyond worth the trip! If you only invest in one thing there, and don't go crazy with loads of bags like I do, get some ericmichael boots! They are by far and away the absolute best boots I've ever owned and I have been buying them at Robert Frost for years!!!!!