-
November 2023 by Sandria Marie
Storing there was fine. The reason for the one star is that they continue to harass me after I moved out. I emptied my unit and took all of my possessions, yet two months later they are still trying to demand money from me. I wish I took a video of me moving out so they would leave me alone.
-
September 2023 by Dave S.
STAY AWAY! We rented a unit on Curtis road and when we went to get our belongings, the key broke off in the lock that they provided. That was Tuesday and the office is closed. I was given the facility manager's contact info and called him the next morning. He told me he could not get to it that day, because of the weather, but would "try tomorrow". When I asked when, so I could meet him with new lock(he told me they don't have any) - his response was that he would let me know when he cuts it off. I then explained to that I am NOT comfortable leaving the storage unit unlocked all day while I am at work. His response: "I guess that depends on how much you truly this facility "! Truly remarkable response. So... He never called Wednesday, or Thursday, or Friday. Friday afternoon I called again- Ethan will jot respond or return my call. I went to facility Saturday morning and met Ethan. He does not care. We have moved into our new home, but all of our belongings are being held hostage by this storage facility. The lock they provided cannot be cut off by bolt cutters, so I am stuck waiting for Ethan and I help. Ethan told me he might get his guy out here Monday. I don't know what that means, so now we are left to contact our attorney to get our stuff out of there. Do not use these guys. They are very good at cashing the check., but will tell you to your face that they don't care.
-
September 2023 by Jeffrey Stern
Easy to rent online and use. Good service getting in and out. Would use again. Good location between Traverse City and Interlochen.
-
September 2023 by April Shultz
Great place to store your stuff until you need it out. Love the security and easy access to get to my storage unit. Thanks!
-
September 2023 by Kevin Pillsbury
The whole experience has been hassle free and accommodating to my personal situation. Megan has gone above and beyond to make me feel like a valued customer. 10/10 would recommend.
-
August 2023 by Jenny Chadwell
I am basing my review on the above and beyond customer service that Megan, the Storage Hotline Agent, provided during a recent interaction. Her patience, adaptability, and friendly humor was very much appreciated as she helped my mom navigate a very chaotic and stress filled move. Thanks, Megan!
-
August 2023 by Myka Heinz
Adam helped me set up everything over the phone, he was fantastic! Extremely helpful, friendly, and patient. 10/10 had a wonderful experience.
-
July 2023 by Ken MacEachern
Very happy with you storage facility. We had our household furniture in the climate controlled unit for two years while we built a house. The unit was clean and dry when we got it and it remained the same over the years. No sign of insects or mice as we removed everything. The price was also fair.
-
June 2023 by Paul Salinas
Great customer service. Quick, reliable, and very thorough. I'll definitely keep my business here. At first I thought it was a bit expensive, but the security is worth it. Thank you very much!
-
June 2023 by Isaias mancilla
I had an awesome experience with Megan Deaner! She was so helpful and was able to get me from interested to signing up with in a couple minutes. Very pleasant to work with!
-
May 2023 by Steve T
I stored with this facility in a climate controlled unit for six months.They were affordable, clean and easy to get in and out of.Additionally, Ethan was always helpful, available and pleasant.I would rent there again any time and recommend them to anyone looking for a solution in this location.
-
May 2023 by Erica Lumsden
The prices were reasonable, and the office was very easy to work with. I had no trouble starting or stopping my lease with only a couple days notice.
-
May 2023 by Lane Custer
Megan was so excellent and professional! Helped me out in a desperate situation. Solved all my problems! Give her a raise! Thanks
-
April 2023 by H Wells
Reserved online. Showed up the next day. They were closed for lunch but returned exactly when they said. The customer service was excellent. Storage units are new and clean. Cameras at all angles and gated at night to keep your storage secure. They do close at night so there is not 24 hr access which is fine with me. I'm thankful to know my belongings are safe. I highly recommend!
-
April 2023 by Jenika Muske
They claim the first month is free. However, between the mandatory storage insurance they require, the lock they provide at your expense, their "one time fee" and taxes, I paid more than I saved! And thanks to the storage insurance they require, their 5x5 (TINY!!) storage unit is now over $50 a month while their competitors have larger units available for the same price. Also, they close off the outdoor storage units behind a locked gate between 10pm and 7am, and when the office closes at 5 or 6 there is no checking in to sign paperwork for units.Overall, horrible experience
