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February 2024 by Tom Ruemenapp
A gift from God! Let me tell you about Heather... I am business owner who was on my way to Traverse City the other morning from the other side of the state. I was having one of those Monday morning were nothing was going right at all. It started out with bending the hitch on my utility trailer, stopped by daughters house, couldn't get the printer to work, the computer wouldn't turn on, left my gloves and hat there. Half way to TC I realized that I left my wallet at home. I had to make copies for my noon presentation... I was running out of time and out of my mind. When I called up to Staples, Heather answered the phone and she was so good and calm. She said to come on in and she would help me. Arrived to Staples with little time to spare. Heather helped me to order my 350 copies online Staples so I could pay with them with my wife's credit card over the phone. She even gave me a $50.00 coupon code to help out with the express printing cost. Once order she moved my print order to the front of the line. Now that I had my beautiful printed materials I had to start loading the printed materials into 50 presentation folders which I did on a desk they had set aside for customers. While filling my presentation folders, I could hear Heather talking with other customers. She is absolutely amazing in the way she speak with customers in helping them and in checking them out. What a breath of fresh air she is and what a wonderful asset she is to Staples TC!!! When I left there, I was at peace, I arrived at my presentation with 3 minutes to spare. The presentation went very well and the rest of my day was smooth sailing, thanks to Heather!
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October 2023 by Danielle London
I have used this staples store for my printing services several times this year and have had a lovely experience each time. The customer service is always excellent and I always feel helped and welcomed. I would recommend!
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September 2023 by Tabitha Lee
Worst place to go for copies in Traverse City. They charge double what they say they will and their printing services are absolutely trash. It just cost me almost $6 for printing two black and white shipping labels. I will never go there again.
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September 2023 by Benjamin Whitley
I just bought a chair here yesterday and it was a perfect 10/10 experience. Perfect product and fast, friendly, responsive & knowledgeable staff. Seamless.
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August 2023 by J A
Came in to buy 2 office chairs. Both different chairs, for different uses, 2 different people. We were moving chairs around so could sit in them side by side to determine best fit & comfort. Sales lady very irritated we were moving the chairs. She kept moving them back & we kept moving them until we were finished. Hey we were even courteous to put them back. One of the persons with me is from down state. She opted to wait until she got back home to get her chair hoping for more friendly staff. Yup, she was happy so I’ll just wait to get my chair the next time I go down for a visit.We were also going to buy 2 chair mats, sorry TC you lost out on over a $700+ sale!!!
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August 2023 by Collette B.
I went in to get a notebook and didn't want to look around. I wanted to run in and out and found one of the sales people. I think his name was Brandon and he was a lot of help, kind and knowledgeable. I really appreciated his help and was lucky he was there. Thank you
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August 2023 by Rick Renshaw
I just had some business cards and flyers made up for our fishing club and Heather was absolutely AMAZING ! What a beautiful ray of sunshine, restored my faith in humanity ❤️
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May 2023 by Peter Karl
A big shout-out to Kenzie in the print section of this store. She's amazing. She is so professional and kind. I can't say enough good things about this location and its staff. Five stars!
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January 2023 by Tiffany Gee
Stopped in to visit the print center, and while I can understand being busy - a 24 hr turn around time for 3 prints (with no editing required) seemed extreme. However, I understood. Then, they did not offer the self-serve services (I had to ask about them) used the computer to pull my email and print, and the printer was out of yellow. Completed a return of the bad prints and had to ask about the other self-serve machines (associates did not try to help me find solutions I had to ask every step of the way). Was also told the self-serve printers can't print on cardstock (even 65#) only regular paper. While I don't know if this is true or they just didn't want to be bothered - it is annoying since they are business level color printers. (Office max self-serve can do cardstock/photo/misc so not sure) Highly disappointed. One good note - the first employee was positive and smiling/friendly, just not helpful at all.
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October 2022 by Aaron H
Staples has everything I need, in TC or online! Staff like Hannah at the TC Staples make it a great place to go local! ?
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September 2022 by Rick Max
Small print job but associate treated it every bit as important as large print job ?
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August 2022 by Olivia Krapf
I came in with a cart of random items I needed to ship to various locations for my job. Zack was super knowledgeable, helpful and very patient with me as I struggled to get everything organized. I highly recommend using the mailing/packaging center here, especially because it is open far later than FedEx or UPS.
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July 2022 by Charles Cousins
Brother Wade is doing an awesome Job. He calls what he does "rolling with the punches" but God says he is doing an awesome job.
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July 2022 by Anna L.
I needed to have a book disassembled (it was spiral-bound), copied and then rebound. I chose it wait for it to be done. Bonnie was extremely helpful. I sat in a chair and waited while she either did the work or oversaw what I needed done. I'm sorry, I did not catch the name of the other person. Bonnie was very courteous and friendly and I was out of the store in record time.This is a busy store, but the employees generally are extremely helpful.
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March 2022 by Caleb Cavitt
I walked into the traverse city store on Feb. 10th, needing a computer charger after mine broke the previous. My computer was needed for a conference presentation that day.I wish I would have remembered the name of the two employees who helped me, but they both took the time to help me find a cord. Staples was the 3rd or 4th store I had visited to find a charger and had not once in the other stores had the level of help the two employees had given. Ultimately we discovered none of the in store product suited my need, and with it needed that day I wasnt going order anything from online, but I appreciated the help I was given and would definitely visit and recommend the store again.
