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August 2023 by David Scheppe
We have purchased many pieces from this store over many years. The time your staff takes in answering any questions is outstanding. It is always a pleasure to shop at your store and I look forward to shopping/ purchasing in the future. Thank you once again for assisting in our furniture needs.See you all again.David & kathy
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June 2023 by TM E
I visited this store 2 times within a month and as of yet have not had a return email as promised about the price of a Smith Brothers chair. I’m pretty surprised as I even took out fabric samples twice and spent at least an hour in the store each time. I was only one of the two customers at the time. So I guess I won’t be wasting any more time trying to buy here and will head down to the metro Detroit area to furnish my entire new home. I gave you a try but you failed, Terry.
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January 2023 by Ty hayman
Pretty pricey on most items. Very few reasonably priced items. Ended up buying a $4000 sectional at value city. This similar sectional was over $10000 at Golden Fowlers.
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December 2022 by Stephanie Witt
They treated me like I just bought 10,000 worth of furniture, not $687 dollars of end tables. Let me wander around a bit rather than shepherding me around, but checked in to make sure I wasn't being ignored. Emma was lovely.
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October 2022 by Michael Turnbull
Quality furniture, minimal mattress selection, tightly packed showroom triggered my claustrophobia. Definitely a store geared toward the 60+ (and agile) group. The store is great, just not my forte.
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October 2022 by Zieneth Starr
Quality furniture, minimal mattress selection, tightly packed showroom triggered my claustrophobia. Definitely a store geared toward the 60+ (and agile) group. The store is great, just not my forte.
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September 2022 by Andy L.
Great finds to be had here. Nice people. Excellent customer service. Delivered a truck full of comfortable furniture within 3 days.
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August 2022 by Gary Danczyk
My wife & I purchased a Smith Bros sectional sofa & a Lakeside mattress about 18 moths ago, while our new home was under construction. Michelle helped guide us thru the many choices for both pieces of furniture & provided design assistance to ensure they would fit our floor plan.The sectional sofa fit perfectly in our room; it is used daily and there are absolutely no signs of wear....we couldn't be happier with our purchase.Unfortunately, we started getting back aches after a year or so on the new mattress, and, discovered low spots/sagging. We contacted the store & were directed to Mike to discuss our concern with the mattress. Without any hesitation Mike offered us an immediate pro-rated credit for the mattress and scheduled an appointment to select a suitable replacement.Timing was perfect for us and we were able to get a significant upgrade on a floor model mattress at no additional cost!At a time when so many businesses are making disclaimers & excuses for limited availability of products and lower standards of customer service, Golden-Fowler continues to live up to their commitment to provide exceptional service along with an extensive selection of high quality products.Thank you Mike, to you and your team, for exceeding our expectations!
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July 2022 by Joseph C.
We ordered a rather expensive couch and pillows from Golden Fowler in November. We chose fabrics for the pillows of a pattern different from, but complimentary with, the color of the couch. Because of the general backlog in the home furnishings industry, the couch was not delivered until the following May. That delay, of course, was unavoidable. To our disappointment, however, the couch finally arrived with matching pillows, not the different ones we had ordered. Apparently the Golden Fowler salesperson had neglected to include our pillow choice in the order sent to the furniture manufacturer. And that same employee never bothered to monitor our order in the six months before delivery, although we did phone to ask for updates. How long were we just told it would be to receive what we had specified? Another 12 weeks ... 12 weeks! I think customers should be able to expect closer attention to their orders than what we received.
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July 2022 by Susan R.
We worked with Teri and she showed us several sofas. No pressure. We chose a sofa off the floor and it was delivered the next day. Our old sofa was removed. A very pleasant experience!
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April 2022 by Margie S.
Golden Fowler is always our "go-to" store in Traverse City when we need furniture. When new first bought our lake house, we furnished our entire house from Golden Fowler- service was outstanding, furniture of good quality and the price was reasonable. We'll be heading there in May since our family continues to grow and we need to make a few changes...
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November 2021 by Sandy Remer
Beautiful store with top quality furniture. Staff friendly and helpful. Staff wore masks real plus! for in-store shopping.
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August 2021 by Dana Treacy
Golden Fowler is outstanding! The mattresses are so comfortable and great quality! The staff goes over and beyond to help and are very professional! Dustin delivered the mattresses and was very kind and helpful! Great product and service! Definitely recommend!
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August 2021 by Sandy Henschell
Love their selection and staff is wonderful. I've bought several pieces from them. Delivery guys are top notch.
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July 2021 by Ashley Crouch
Great selection of inventory, and their mattresses are amazing! The service team is fantastic and very helpful without being pushy. I'd definitely recommend checking them out!
