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September 2023 by Christopher McVety
Seriously avoid at all cost. Complete fraud at almost every corner. Sold me a new sea-doo that strangely needed constant repair in the off-season - every winter and spring start. New invoices were being 'discovered' months after work was performed. A storage bill from 18 months earlier would surface while they held my property hostage. This for sure will sound familiar to people based on other reviews. Then the kicker is that the same sea-doo they sold to me was strangely missing paper work that the Secretary of State confirmed could not exist (a title to a trailer that is not needed in the state of Michigan) when it was resold. Keep in mind I mistakenly used this fraudster company to sell the exact same sea-doo that they sold to me without this mysterious paper work. I was charged at the last minute by Walstrom for this missing paper work that significantly decreased the purchase price. They claimed it was new ownership so they cannot be responsible for what happened previously. Even better this was AFTER the sea-doo was actually resold. I was only told after the fact that the price was decreased. Since this was contrary to what was agreed to originally I asked for the sea-doo back, but guess what....?!? The party that 'bought' it had already taken it away and so it was too late. Avoid a terrible situation and just do not do business with this company.
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September 2023 by Chris M.
So interesting to see a trend in reviews and also how 'new' management is running this company. Very similar issues with reviews across different sites. Seriously avoid this place at all cost. Complete fraud at almost every corner. Sold me a new sea-doo that strangely needed constant repair in the off-season - every winter and spring start. New invoices were being 'discovered' months after work was performed. A storage bill from 18 months earlier would surface while they held my property hostage. This for sure will sound familiar to people based on other reviews. Then the kicker is that the same sea-doo they sold to me was strangely missing paper work that the Secretary of State confirmed could not exist (a title to a trailer that is not needed in the state of Michigan) when it was resold. Keep in mind I mistakenly used this fraudster company to sell the exact same sea-doo that they sold to me without this mysterious paper work. I was charged at the last minute by Walstrom for this missing paper work that significantly decreased the purchase price. They claimed it was new ownership for Walstrom since I purchased the sea-doo (from literally the exact same place) so they cannot be responsible for what happened previously. Even better this was AFTER the sea-doo was actually resold. I was only told after the fact that the price was decreased. Since this was contrary to what was agreed to originally I asked for the sea-doo back, but guess what....?!? The party that 'bought' it had already taken it away and so it was too late. Avoid a terrible situation and just do not do business with this company.
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July 2023 by Molly Woodrow
We are VERY pleased with our salesman, Matt Schwarze. He has taken the time to make sure we thoroughly understand everything about our trade In and the new pontoon. Looking forward to the pontoon delivery tomorrow. Will definitely recommend Walstrom to friends.
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April 2023 by Lora Boone
They have a huge showroom and they are located just a couple miles south of Town.
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October 2022 by Daniel Wieske
When I dropped my boat off to be winterized I was told it would take 7-10 days. I was very pleased to receive a phone call after only 4 days letting me know that is was done and ready to be picked up. I will be a repeat customer.
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July 2022 by Northwood
Had the part I needed for a 1995 Starcraft. Answered questions and did a search for parts on a Seadoo when they no longer service these boats. Could have easily just turned me away on it but instead took time researching parts for me.
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October 2021 by Bridget Callaghan
Ever since Walstrom took over it’s been nothing but poor service. Took our boat to have it stored again (we were repeat customers) and shocked to be told the price was more than doubled. No heads-up, nothing. Don’t ever deal with this company.
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August 2021 by Allie S.
Last fall I took my boat to be winterized and that it had an engine issue. I was told they would assess and take it out on a lake to assure the work was complete. They contacted me and said it only needed a new prop. Also informed me the bilge pump needed to be replaced. I told them I would bring it in the spring. At that time the boat went into storage. This spring I immediately took it to Walatrom's to get the bilge replace along with 3 other services they recommended. I was told it was to be done in 4wks. After 4wks I was told the bilge had a loose wire and was repaired. They gave me a Spring set up but had no time for the additional 2 request. I pick up my boat and got it on the lake with no change in engine performance. I removed the prop they installed put on a different one and returned it. They informed me they NEVER take boats on a lake, they only test them in the barrel. When the manager look at my original invoice he saw where it was to be tested in the lake. They did return my money for the prop. I had been going there for years when they were Traverse Bay Marine and their service was exemplary. I will never go to Walstrom's again or recommend them to anyone.
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July 2021 by Brenda St-Clair
Prices better than west marine. But was out of boat ladders. Customer service was great however.
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July 2021 by Kathy Schliess
I've only dealt with Parts and Service, which are both fantastic. Everyone I have come in contact with there have been friendly, helpful, knowledgeable. There are bound to be bumps in the road when one business takes over another. As a woman who owns a Boat Livery... I have been treated well here.
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July 2021 by Kory Boozer
This Spring I purchased a new Lund Pro Guide 1775 from Walstrom Marine in Traverse City. I have owned a lot of boats in my life, this was my first time dealing with Walstrom and they were by far the best boat dealer I’ve ever worked with. Highly recommend, went way above and beyond to make this a very special experience!
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July 2021 by Jeff Kiessling
Matt Schwarze was super attentive and great to work with during the boat buying process. Because of COVID the entire buying process was virtual so I trusted Matt and he didn't disappoint. The boat was what I was hoping, and aside for some of the manufacturer accessories being delayed because of supply issues, Matt and the people at Walstrom's were awesome to work with.
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June 2021 by Mike Day
I recently purchased s Sea Ray SPX190 and must say that the culture of this dealership is exemplary. Every associate we dealt with was passionate about wanting to help us and to answer our questions. After the purchase, I had bit of an issue and their GM (Joel Shoemaker) bent over backwards to make it right. Given a choice between dealerships, Walstrom in Traverse City is the leader in customer service. You'll be pleasantly pleased with them.
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June 2021 by Kelly Romero
My husband and I had the BEST experience ever with Walstrom Marine. CHUCK NEW is FANTASTIC, from the start of the experience all the way thru was amazing. I would not buy a boat anywhere else. Andrea was great in financing!! Thanks to Chuck and Walstrom we have had an awesome boat buying experience. Walstrom is like family now!! THANK YOU ALL!!! I give 10 STARS to Walstrom, thanks Chuck!!!!
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May 2021 by Christopher Cooper
These are the nicest people to deal with well worth the travel time from Muskegon. They are very informative from the salesman down to the the mechanics that showed me what my boat is capable of. They responded in a rapid time on all texts and phone call really made me feel at home thanks again for everything and looking forward to doing more business with them
