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March 2024 by John Dost
Good independent shipper. Good service for all of your shipping needs.
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March 2024 by Nicole Hulet - Coldwell Banker Schmidt
Damage Claim. Sent package. Insured package. Package arrived extremely damaged. Have photos. Contents were damaged. Made claim. UPS not responding. Nobody has gone to inspect package and/or damage - but UPS closed claim. Calling 800 number directs you to website. Website directs you to 800 number. Going in circles here and tried to go to UPS directly and was sent to the 800 number. Hopefully this review gets me directed to a person who can help! (And I have looked at other reviews - the reference to go to Facebook just takes you back to the another number that directs you back to same 800 number - circles and circles - and there is no "private messaging" available on Facebook to reach out) So another dead-end.
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December 2023 by Danielle Schroeder
What is the local phone number for this facility? I am trying to locate a package before filing a claim. I don't want to talk to UPS customer service I want a direct number to the Hammond Rd facility. UPS says that is where my package was last scanned.
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December 2023 by Will Kleehammer
Just awesome
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November 2023 by Anthony Armstrong
Staff was very helpful in locating a lost package, calling the driver to get specific details and recovering my package
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August 2023 by Uda Mann
This is the second delivery in a couple of months. Both packages looked like they were kicked all the way to my house!
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June 2023 by Becca Argyle
They pick and choose what packages go out on Saturday, regardless of it being there SEVERAL hours before loading begins. And no option to pick up on Saturday and no way to get in touch with them. I worked for a delivery company, this is bull.Won't be using them anymore if I can help it.
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May 2023 by Mr. Banjos
Let me begin by explaining that because of the conduct of the Benzonia postmaster, I cannot get mail delivered by USPS to my residence. I have to have a PO Box in another county.I had someone sending me an expensive work package that could not be allowed to sit out in the cold, or it would be ruined. When he ship this package UPS, he was not made aware that they wouldn’t be able to deliver it to my location. And if UPS delivers to my local post office, who has repeatedly refused to deliver my mail because they do not accept my residence as I drop off point, I will likely never see my package, so everything I do has to be done through a post office in another countyWell, somehow, UPS set my package to another address in another town, and after hours of trying to get a hold of someone, it which point I was already convinced it was ruined, because it had been out in the cold for sometime, I was able to conclude that they left it at the house next-door to a restaurant. And I had to call the restaurant myself and see if the manager knew how to talk to the guy who lives there, and then I had to call some guy I’ve never met and explain how I got his phone number and why I’m calling him. I shouldn’t have to pay UPS to put me through that experience to get my package that they delivered to the wrong address. UPS has yet to make this right
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March 2023 by Samantha Walters
I had an issue with a delivery needing a signature, and I had no way to be home for it. The sender placed some strict restrictions on the item, so I couldn't have the delivery address changed or even pick it up at a drop point. I HAD to sign for it from my delivery driver, no exceptions. I managed to get a hold of their dispatcher through the main UPS number, and they held my item at the hub for me to pick up AFTER HOURS! I was so thankful!!! They did a great job!!
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March 2023 by Aaron
Hated making my own label.Guy at the counter couldn't answer my questions about shipping live plants to a new state for relocation
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February 2023 by Chris S
Chris behind the counter was very helpful and patient, I was cutting into his lunch time the close between 2:30 and 4:30 for workers to cover breaks for lunch.
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February 2023 by Jon Dagostino
Fast easy alway on time or earlier and crushes fed ex
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January 2023 by Laura Cox-Heuer
Despite repeated complaint and a totally clear drive way… our packages were left on the wet ground by the mailbox rather than brought to the front door. This has happened on numerous occasions. This isn’t the service expected of UPS.
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September 2022 by Charles Kohler
Took care of me fast and professionally.
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August 2022 by D Stokes
I don't know the driver's name for the 49643 area zip code but this man is the best. We have a Rottweiler lab mix he looks all Rottweiler big baby barks for attention. Our driver's leaves him treats and know he's contained on a invisible fence. But he didn't stereotype our dog like most people do and it's been a great experience for the dog to get treats every time the UPS truck comes. Which comes more than it probably should.
