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March 2024 by Tina Moyers
Excellent customer service!
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March 2024 by Sarah Petkovsek
Jon was a rockstar today! He was very professional and friendly. He also quickly helped me put together my return package. The store was very clean and organized. I definitely recommend this UPS packaging and shipping store!
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March 2024 by Linda Bretz
I always package any returns that I have and print the label, have already to go- any other UPS store you can walk in set it on the counter and say thank you it’s all set. Traverse city UPS store: No you’ve got to stand in line even though it’s already to go. Doing away with drop boxes. I don’t think was a good idea. Will not do business here anymore. Zero stars
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March 2024 by Bryan Sanderson (blyss73usa)
Quick, friendly service
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March 2024 by gary johnson
We have had nearly 150 tax returns sent out by this Traverse City (14th St) location to destinations throughout the country this year. All the staff have been very helpful and we certainly appreciate their professional and dedicated efforts.
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March 2024 by Thomas G
Professional, courteous customer service! The #1 place for your personal & business shipping needs.
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March 2024 by Chad Hamlet
Friendly staff
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March 2024 by Jonathon Evina
Fantastic wow
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March 2024 by Stephanie Huft
My package was late
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March 2024 by dn fast boat
had a package shipped by this store to a well know company , it came back to the store and said that the company had moved, which they DID NOT. John the manager said i could file a claim for the cost of shipping since he is NOT UPS but only a separate store. When filing the claim, UPS said only the store could refund the shipping called back and John said only UPS on Hammond could refund my cost. You guessed it UPS said only the store can refund the cost. GOOD Luck if you have problems with this store Out $$$
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February 2024 by Ashley Simpson
Usually I have great service at this location however today the younger male rep that helped me was very rude regarding an incorrect label on the package that was an easy fix. It’s not hard to address an error with a little bit of kindness.
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February 2024 by beverly reed
Always very friendly no matter how busy. Treat everyone with respect and kindness.
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February 2024 by DP DP
The absolute worse shipping option in Traverse City! If you want to be sure that your items don’t make it to their final destination …use UPS! The staff made an address error while inputting information into their system and would not own their mistake. My handwritten label on my package was correct and my package was returned to sender because of their error. They said I would have to re pay to send the package again. When you make a mistake …own it! Never again UPS and never again The UPS store on 14th.
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February 2024 by Douglas Smith
This location is the worst, avoid if possible
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January 2024 by Tom Poppy
Maybe one doesn’t think of UPS as a friendly company, but this store has the friendliest kindest people I’ve ever experienced
