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January 2024 by J PD
Appreciated the 20 minute ahead of time automated call before delivery. The two delivery guys were awesome... professional, personable and careful bringing things in. I appreciate that they took time to show me how to connect and disconnect the sectional in order to rearrange it. Very happy with the purchase and delivery!
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January 2024 by Darcy Naumes
Worked with Nancy on our sofa purchase and she is amazing. Listens well, knows the products, and is readily available to answer all questions. And no pressure whatsoever! She even came in on her day off to assist us. What a gem! Also greatly appreciated Chris and his help through the final stages of setting up the purchase and delivery. He checked to make sure we were getting the best sale and was very knowledgeable about the pure protection plan. Thank you Chris and Nancy for a great overall experience purchasing our sofa. We will be back!
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January 2024 by Aaron Wright
Had an excellent shopping experience with Nancy, the prices were reasonable, and the sales pitch wasn’t pushy. I appreciated that she was focused on getting us the best deals for what we were looking for instead of trying to upsell us or convince us we wanted something else. Great shopping experience all around.
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December 2023 by Kyle Stirzinger
Kathleen is absolutely amazing! She was so respectful, patient, and kind. She took her time and listened us. Very pleasant, not pushy, and not only knowledgeable but also chic and savvy. Definitely picked better options due to her expertise and taste. Open checking out, we had the opportunity to meet Chris. Also very knowledgeable, friendly, and generous. They worked with us so well and we are so happy with our purchase! Thank you Kathleen and Chris! You took the pain out of furniture shopping for us!Sincerely, K&MPs. Just wish they offered a cash discount! ;)
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December 2023 by Ben Lutz
we stopped in to look for a new couch, and the process was extremely easy. Kathleen was the associate that helped us, she was very knowledgeable and kind and provided information that helped us make a quick and easy decision. Definitely recommend this value city location if you’re in the market for some new furniture.
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December 2023 by Don Heustis
The delivery 2 guys were very professional,friendly,courteous,hardworking and cool. BE AWARE OF THE BIG WOMAN BEHIND THE DESK! she'll make you feel out of place and a detrement and that your taking up her valuable time of soda drinking and snack eating. Also expect eye rolling and snide comments if you ask a question about your purchase. Just hurry up and put your credit card in there and make your purchase and get out.
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December 2023 by Kristy Denny
Great selection, Jake was the best to work with. Prices in line with others in the area. Zero interest financing! Delivery was fast, efficient while setting up & great communication day of delivery .
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November 2023 by Jan
Sales Associate Jake Clay was extremely knowledgeable and helpful, providing key insights on what to think about when investing in a good mattress. He was pleasant, down to earth, patient and we felt absolutely no pressure. Linda, providing the follow up delivery confirmation, and the two delivery guys were also friendly, helpful and knowledgeable. The store was clean, uncluttered and organized. Will definitely be going to Value City Furniture for our future furniture purchases!!
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November 2023 by Xavier Cady (Xavier16)
Originally was upset with them over my couch breaking. With them and the warranty company they sell. Went back the other day to buy something else and told them about my issues with them. I then received nothing but the best care. It was crazy to think I didn't go in person to talk about my warranty issue in the first place. Amazing service. Fast fix. Delivery guys were amazing aswell, my dogs a little loud. I asked if I could keep her out to help socialize her(even though I know it's not their job to do so). They didn't mind and were very good to her. 10/10 service all around.
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November 2023 by Karen Stewart
Heather was great to work with ! But the two sections are not even… I may need to return it.I did not request a replacement but value-city did!! Thank you!!! The new one is so much better! Thanks for caring enough to make your customers happy!! Amazing customer service!!
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November 2023 by Brenda Vonbuskirk
Stopped to look for safa, chair and kitchen table. Was our first store, we found what we liked and great salesperson. Love our furniture and was delivered 5 days later. GREAT value and selection. Never even looked elsewhere ?
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November 2023 by faith holland
I have been searching for so long to find a kitchen table with a specific vision in mind!! In no time at all, Jake helped me find the perfect dining table set that matched everything I was looking for! I’m so excited!!! By far the easiest furniture shopping trip I’ve ever had(:Update: The whole set was shipped to my house and put together within the next week! The delivery guys were super nice and helpful too! All around positive experience!!!
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September 2023 by Wendy Hunt
To all who are looking for beautiful furniture: After shopping around and online, I had the most wonderful experience at Value City Furniture (VCF) in Traverse City. With such a wide range of beautiful leather selections, I finally chose a Fog color sofa and loveseat. My amazing floor representative, Eli was so helpful and patient with me. She greeted me with a gorgeous smile and darling personality. We picked out paint colors to match the leather and she even found the wall color used at the store for me. A breathe of fresh air from a previous furniture store I stopped at. Her and John worked with me with pricing for my budget. Great managers John and Matt. Very much appreciated the discounts. Linda for helping with a 36 month interest-free card. And , I can’t forget Dave, the man who can fix anything. Can’t wait for delivery and to relax w/ my husband in the new most comfortable loveseat that includes a very sweet console for coffee and charging our iPhones. You really all are truly amazing. Even those who weren’t getting my sale, greeted me and provided opinions for my home selections to come together before I retire. Again, thank you all…I’ll be back!!!! :)
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September 2023 by Freddie Lacker
Jake was so helpful with helping us find everything we needed and showed exactly what we came for and then some! and was super friendly. Chris also helped us work a deal. Plus Linda finalized everything very smoothly.
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September 2023 by Heidi Eisner
Our family had thee best experience working with Jake at Value City Furniture in Traverse City! He was wonderfully patient and incredibly knowledgeable. Jake encouraged us to take as much time as we needed and promptly returned phone calls in-between our visits, ready to answer any questions that we had. I was very impressed with his memory of the needs of our family and what we were looking for!I also want to add that Robbie and Brandon with the delivery crew were just as amazing! They treated our new furniture as if it was their own. Everything looks just beautiful! Value City Furniture has found loyal customers in our family!
