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April 2024 by Bryce G.
very unhappy with my experience. Sent the wrong color table and customer service was very rude
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March 2024 by Andrew A.
Horrible experience. Customer service is unresponsiveand rude. Lead times are incredibly long. Shipping options are ridiculous (unload yourself, drop at curb, drop at door). 5-10% cancellation charge even if furniture is not in production AND charged on the total (shipping & tax). Would definitely look elsewhere.
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January 2024 by Brandon U.
Reasons to buy from this company You like to be demeaned by "customer"service" You don't like receiving what you pay for You like subpar quality You like to have a company tell you that the product does not meet their standards, yet they will not correct the issue. I guess this also covers why you shouldn't buy from them, so I will omit that part.
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December 2023 by Heather G.
We stop in to look around every time we are in town with the family. They have a lot of great stuff and it's fun to look. This time my daughters each got a couple of small things as gifts for Christmas but usually we just look. In general the furniture is pretty over-priced even for Traverse City.
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November 2023 by Jeffrey H.
This compliant is about how the product is delivered I Ordered 6 leather chairs. When I called, I was told by the customer service mgr. who took my order that I qualified for free shipping. When the items arrived by Fed Ex and not a freight truck the driver dropped a 5-foot x 5-foot x 3-foot wooden crate at the entrance to my house and walked away without having inspected them or getting a signature. So, what you need to know when ordering from this company is you are responsible for using a crowbar and hammer to open the create and then disposing it. The hauling the furniture in and if there's a problem well, I don't know how they would handle it but given my experience I can't say I feel confident. After explaining that I never had furniture delivered where they would just leave a crate and you couldn't inspect the merchandise. In fact, the customer service mgr. said: " Per our shipping manager, FedEx actually performed a threshold delivery for you. You chose our free shipping option and would've been responsible for unloading the furniture. Instead, the driver unloaded for you." I guess he wanted a 73-year-old to jump up on the Fed EX truck and unload it? And did they think Fed ex would allow that?
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October 2023 by Lawrence Wentworth
My family and I were treated with respect and hospitality from the moment we entered the store.Staff were very helpful in suggesting things that we order and were very good about keeping us informed as to our order details.The delivery guys were great and didn’t damage anything in the process. I am very happy with Woodland creek Furniture and would recommend them to anyone.
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October 2023 by Greg Stephan
I will echo the other reviews here. Do not do business with Woodland Creed Furniture.My personal experience: We ordered a dining table, coffee table, and end table on 3/23/2023 and paid in full at the time of purchase. The estimated lead time on each item was 12-14 weeks. I phoned them in May inquiring about an update. I was given an estimated completion of 6/28/2023 with an additional crating and shipping time of 10-14 days. This window came and went with zero correspondence from Woodland Creek, and I inquired again about an update in the third week of July. I was told that the coffee table and end table were finished, but there was an issue during the quality check of the dining room table and that it had to be sent back to the builder to fix an epoxy issue. I received no update or correspondence at all and reached back out to them on 8/7/2023. I was told and I quote "Your order will be completed tomorrow and will ship in 7-10 business days." After receiving zero correspondence, updates, shipping notifications, etc. again, I contacted them again on 8/21/2023. I was told that the same defect was found during the quality check and that in addition that, the table top had warped, quote, "into the shape of a taco" and that a new table top would have to be made with an estimated lead time of three weeks. I was offered a discount of $360. I was not satisfied with this and the discount offer was increased to $540.After discussing this with my wife, I canceled the entire order. Then received a phone call from a warehouse manager apologizing. He offered me free white glove delivery, and the $540 discount, and guaranteed that it would ship the following Friday if I kept the order. We accepted the offer and waited. Friday came and went and I contacted them today for an update. I was informed that the entire order was canceled, with no explanation why, and no one had contacted me to tell me this.Do not trust this company, buy furniture elsewhere.
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September 2023 by Greg S.
Do not do business with Woodland Creek Furniture. My personal experience: We ordered a dining table, coffee table, and end table on 3/23/2023 and paid in full at the time of purchase. The estimated lead time on each item was 12-14 weeks. I phoned them in May inquiring about an update. I was given an estimated completion of 6/28/2023 with an additional crating and shipping time of 10-14 days. This window came and went with zero correspondence from Woodland Creek, and I inquired again about an update in the third week of July. I was told that the coffee table and end table were finished, but there was an issue during the quality check of the dining room table and that it had to be sent back to the builder to fix an epoxy issue. I received no update or correspondence at all and reached back out to them on 8/7/2023. I was told and I quote "Your order will be completed tomorrow and will ship in 7-10 business days." After receiving zero correspondence, updates, shipping notifications, etc. again, I contacted them again on 8/21/2023. I was told that the same defect was found during the quality check and that in addition that, the table top had warped, quote, "into the shape of a taco" and that a new table top would have to be made with an estimated lead time of three weeks. I was offered a discount of $360. I was not satisfied with this and the discount offer was increased to $540. After discussing this with my wife, I canceled the entire order. Then received a phone call from a warehouse manager apologizing. He offered me free white glove delivery, and the $540 discount, and guaranteed that it would ship the following Friday if I kept the order. We accepted the offer and waited. Friday came and went and I contacted them today for an update. I was informed that the entire order was canceled, with no explanation why, and no one had contacted me to tell me this. Do not trust this company, buy furniture elsewhere.
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August 2023 by Steve B.
Do not buy from woodland creek there furniture looks like it was built by a 10 year old and will fall apart once they get your money no matter what they will not give you a refund no matter what was wrong there customer service people are lyers and a joke they should be call woodland creek service plus there racist bigots do not trust these people
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August 2023 by Michael Terfehr
Amazing furniture! Super high quality. Thank you for the beautiful custom made maple dining table and beautiful chairs to match!
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August 2023 by Mark Alspaugh
We had the greatest experience with Woodland Creek Furniture. We purchased a floor display bear that they held for us until their order came in. They then pulled the floor display and crated our bear up for shipping to Kentucky. It was packed flawlessly! It arrived with no damage. The communication was top notch! Spoke and emailed several different people throughout the process, with all of employees responding quickly and knowledgeable about our purchase. Would highly recommend Woodland Creek Furniture! 5 stars! Thank you so much!
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August 2023 by E
Customer service has been great and products look nice but nothing but issues with our table since we recieved it. We were told everything is high quality and long lasting but that is not what we have experienced. I don't like to leave negative reviews but expected way more quality for the price. Have now had to have two major isssues fixed within a year; one was quality issue I noticed but the company themselves did not notice, and second issue was brushed off as not bad except now it has to be fixed a year later. Shopped here due to other positves reviews and expected high quality long lasting furniture, sadly was not impressed.
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June 2023 by Karen Weller
The staff at Woodland Creek Furniture are great! They have helped me design and get my furniture what I want in my new home and if not in there store, then they are trying their best to get what you want. I have purchased 2/3 of my first floor furniture from them and I am a very satisfied customer.
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March 2023 by Brian S.
Woodland Creek is our favorite place to go. They have such unique and Quality pieces of furniture. Their craftsmanship and attention to detail is of the highest caliber. If you can’t find the piece you want on the floor they can custom make whatever you want to the exact size dimensions you are looking for.Their service from the sales floor, to the wood shop, to their delivery drivers is outstanding!We have had several items in our house furnished by them and we keep coming back for more!You can’t go wrong by shopping at Woodland Creek!
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February 2023 by Rob Eugeni
This place has excellent customer service & their products are high quality. Both the sales & delivery teams are great. I highly recommend them for your home furnishing needs.