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May 2024 by jim dandy
Oh boy, I hate to leave bad reviews, But today I have little choice. The wife and I came to The Grotto for dinner. We came in and sat ourselves because we were not acknowledged when we came in. A guy walks by throws a couple menus on the table without a word keeps walking. Not a big deal. The waitress comes over takes our drink order. So we look over the menus and decide that I would get a whole rack of ribs , fries and coleslaw, The Wife orders a chicken pasta dinner with bread and a salad. Waitress comes back to take the order and tells the wife they do not have any lettuce for a salad that is suppose to come with the dinner, and doesn't offer a substitute. The wife asks " do you have any other vegetables? the Waitress says no, Would you like some soup, Wife says no, Waitress says" I have a cucumber" Wife says " I'll have a cucumber salad then" She's done, Waitress take my order, Full rack of ribs cooked in the brick oven Fries and Coleslaw. She says " we don't have any fries." (Again like it's ok to leave a item out of the dinner,) I asked What do you have ? She says" Brussels spouts." I said "no." Do you have any onion rings?" She says "yes ",then says "let me go see." Comes back, no onion rings. I ask " Have any fried mushrooms?" She says "yes." Good I'll have that. So we wait about 25 minutes for the food to come. It comes out, The wife is happy with her meal. I start in on the mushrooms they were fine. I start trying to cut the ribs between the bone, (Try to cut ), I had to use a lot of pressure to get between the bones to free up a rib, I take a bite and it resists coming off the bone, tough,fat and gristle and little tasteless dry meat. The sauce tasted good it was about all I could get off the bone. I give it a couple more attempts and decide this knife isn't working, waitress no where in sight so I get up to locate a steak knife. Get one, it works slightly better, but still I'm having to really work hard at it. I quit! Push it away. I try the coleslaw and the first bite is pure mayonnaise with a few small pieces of cabbage,I thought maybe a dip for the mushrooms? But no, it was the slaw.. Waitress come by asks " how is everything?" I said "I can't cut through these ribs." she says " sorry" I ask " have you ever seen coleslaw you could spread on bread?" she says" no I haven't, sorry." I said this is probably the worst dining experience I've ever had, She says "sorry,I hope the rest of your night is good." I guess they had a fund raiser the night before and used all their food, so they couldn't fulfill the menu with the advertised items. I'm sorry, But you could send somebody to Walmart for a few heads of lettuce , some fries and some onion rings, and maybe a head of cabbage to add a little substance to your slaw. The cucumber salad that was to replace the missing salad didn't arrive with the meal, we had to ask for it and when it arrived it was a cup of cucumber with no dressing. We have been there before and enjoyed our dinner. Tonight was a complete fail and nobody cared. We got the Oh well attitude. Didn't ask how they could fix the problems, just too bad. Then I get home Wife tells me that they charged us for the mushrooms, that were suppose to replace the fries and coleslaw. I will never visit this place again. I have never left a restaurant without leaving a tip, I'm a generous tipper,but there is always a first time for everything. Sorry
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April 2024 by Koneko Jira
I have never had this bad of an experience at a restaurant before. The food was subpar and the soup was really cold. The tables felt unstable and the chairs felt oddly sticky for some reason? The service was fine I suppose. However, you can hear (who I assume to be the owner) being downright hateful and mean towards his employees. It was honestly disgusting. I wish I had said something but instead I left with a really bad taste in my mouth as I was super uncomfortable about 30 minutes into my dinner.. Please treat your employees better, this was truly awful. I will not be returning.
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April 2024 by jason lynn
A must try I believe it is the best Italian restaurant in the
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April 2024 by Gavin Desrosiers
Personally I felt that my experience at the grotto was rather disappointing I’ve been here many times but never could finish my meal.
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March 2024 by Tegan Oppelt
Just had a wonderful experience at the Grotto! Me and my family(7) went there for celebration for my late father’s birthday. We had eaten there with him before he passed away and I had thought it would be a good way to celebrate him. The food was great, especially the pizzas. Our servers and host were very attentive. We even had the honor of meeting one of the owners Robert who checked in with us to see how our meal was doing! He was very personable and welcoming! We all had a great time!
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March 2024 by LC Ozog
The onion soup was cold and under cooked. Antipasto salad had little meat & much greens. Dressing wasn't good. Very disappointing food.
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March 2024 by Pamela Cook
Tried to have an open mind and understanding. Went last week. Disappointed in the service. Took over an hour to get our food. Thought it might be a bad night so gave it another shot tonight. Food was sub par at best and again took forever for a pizza. Waitesss was very rude to the young man sitting people when he asked us if we wanted a booth. She said they need to reserve those for parties to avoid a line out the door. Definately no line out the door when we were there and multiple other booths with two people in tjem. But. Ok fine. We didn’t ask for a booth specifically the young man asked us. So we then got sat by the waitress at a table in the middle of the room that was so disgusting our napkins and our clothing …the menus ….everything was sticking too to it. You had to rip them off yomoook at them. The waitress must have noticed us pulling our clothing off the table and said “don’t worry it’s clean I promise “. This may have something to do with the varnish and maybe they were clean but what a disgusting feeling to have your clothing sticking to a table hood eating at. I won’t even mention how it was so wobble it was shaking our drinks when we were cutting our food. I don’t have plans on returning after this visit. I’ll spend my money elsewhere
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March 2024 by Tommy Bakers
The unfortunate part about this place is that they seemingly allow bullying, harassment, threats from the owner(s), and putting all the other employees in danger due to the unsafe working conditions throughout the workplace almost daily.I've been a returning pupil here for awhile now, but not anymore, as I've had enough of physically watching and learning what goes down in places such as the kitchen, and hearing what some of the workers have to say to me after I ask about things that happen day in and day out that I can visually hear and see....especially involving the owner, who seemingly is two-faced when it comes to dealing with how he treats customers and employees separately. What's great about all this is that I even told someone close to me about getting a job here as I considered it to be nice at the time....in which they've actually got hired....who backed up these claims, and even added some over the course of the time they did actually work there....and it's just quite pathetic and sad that they run a business under these circumstances.To the owner(s)....we can see and hear you outrageously yell at your employees (or whatever else when you're upset) and slam things around when things, I guess, don't go your way. Sitting at the bar, these actions are quite noticeable, even when I ask about them from the people who happen to be behind the bar, making sure everyone is gonna be alright. I've even tried to look at the fire oven that's through the window there and could see that your kitchen floors were flooded with water more than an ocean itself....and yet, your workers are going through it trying not to slip as someone who was doing dishes was just flooding the floor repeatedly (assuming it was the owner itself as it seems because he was upset and coming back out to the customers to check on if they were "enjoying" their food).I can't imagine that these workers are all that bad and deserve to be treated like this in the workplace. Seems even the managers do their best, but nothing is perfect for the owner itself. I honestly hope this business learns to build a wall that divides the customers from actually seeing into the kitchen, because I feel bad watching the employees getting lashed out at over little mistakes due to the lack of employees there in general. If I personally worked there, I'd quit after a week, if you're lucky. Nobody's perfect, but this place only expects the best only.This place isn't worth it for anybody, especially if the food is touched and made with gloves on only half the time. Again, we can see into the kitchen, and your employees are very informative when it comes to talking about chaotic events inside this establishment.Please fix it for Pete's sake,Thank you, and God bless~
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February 2024 by Nichole Bacon
Delicious as the day they opened, pizza rolls are
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February 2024 by Carlos C.
04/15/24 I'm not from here and had decided to try this place and placed a delivery order. Order was placed at 16:15. It's now 17:45 and still no food. Called the place and they told me that the driver had arrived and tried calling me but I did not get a phone call. Called and demanded my money back. The service was unacceptable. Had told the lady over the phone to have the driver call me when he had arrived so I can meet him/her. Not go into the facilities office where I am not located.
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January 2024 by Pamela S.
Placed an order Monday at 7 pm ish. Ordered pasta with 3 meatballs and red sauce, cheese bread, minestrone soup and a pepperoni pizza. Pasta was old noodles, red sauce (tasted like pizza sauce), 2 meatballs on noodles and minestrone was tomato soup with noodles. Cheese bread and pizza were fine. We will never order from there again. Too much money for what I would call canned food.
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January 2024 by Jeffry Strassner
Any place that is playing Sinatra and Deano with a killer pizza and candles flickering is my kind of place should be a must stop by for anybody who's reading this !!
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January 2024 by Janet F.
Food was great! Drinks were awful! Service was lacking! Bartender did not know her way around the bar. We used to go in there about a year ago for the yummy cocktails! We choose our dinner spots based on the drinks so we won't be back. They need to go back to whatever they were doing with their drinks a year ago. In this case, change is NOT good!
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January 2024 by Claire Leskiw
I was floored by what they served as bruschetta. Cold canned tomato sauce scooped onto a plate with crumbled goat cheese and a few dry brown basil leaves for $12! Absolutely embarrassing and shameful. Pizza was decent but nothing more special than anywhere else. I will definitely not be returning.
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January 2024 by Jennifer Martin
Good pizza. About
