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December 2023 by Mike F
I'm honestly surprised with the low review rating. I started using this bank because my original pnc bank doesn't have tellers anymore. The teller less banks are a real hassle.Iv mostly done all my banking here through the drive-thru but every everytime has been fast and friendly.
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November 2023 by Stace B.
It's never a pleasant experience going to this bank at any location. But I am posting today because the judgment that I received from the male teller at the location at King and Fort was absolutely unjustified, uncalled for and I feel a total violation of my personal rights. He should learn how to speak to people in a little bit non-judgmental way since I'm sure he's endured judgment all his life. I can't wait for this location to close down just like all the others.
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September 2023 by June Ford
The only PNC bank around that has bank tellers. Only 1 bank teller available to help. Line out the door.
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February 2023 by Susan Thomson
Went inside because I needed to pull out an amount just over $3000.00. The teller stated she probably wouldn't be able to give me that much in cash, and would I take a cashiers check. I told her no, I asked for cash because I need cash. She waited for an override from a manager, and proceeded to ask me what I will be using the money for. That is unprofessional and out of line. Not sure if it was small talk or what...
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January 2023 by T2
The ATM stole my daughter’s money. Was told it could take multiple months to get back. If there willing to steal money form a girl. Then there probably have no problems stealing from children and the elderly
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October 2022 by L H
Terrible workers. Clearly lazy and not out there to help the customer if it means a little work on them. I'm all for helping and being kind and if that's what you're looking for this is not the place. Very rushed, and practically hung up on with no resolution as to why I called. Simple task that could have been done by the way.
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May 2022 by Rondo
This bank does not offer a secure safety box. Their $40/year small box has two key slots but only one(yours)is needed to open it AND no one has to sign anything to show that they are authorized to gain entrance. Why pay $40 for this type of security? They (Audry J.) told me it isn’t a security safe box, it’s a “storage” box and when the bank made this transition, someone should have told me this. Well, yeah!
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April 2022 by Haley Cislo
Incompetent staff.Do they understand that their jobs are on the verge of extinction? If it wasn't for my 89 year old grandmother insisting that we go inside the branch, I never would. No one ever would if it wasn't for our elders who refuse to adopt modern technology. We can cash checks, transfer money, etc. all from our phones. I am grateful that I went in with my grandmother; I don't know who would've filled the deposit slip out, total the checks and found her account number. I understand the frustration that comes with learning new technologies and handling money. I hope they receive more training in both everyday procedures and costumer service.
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January 2022 by Wholisitic Health & Home
Rude ppl. No Manager's on Saturday if there is an issue. Was told no one there has management skills on Saturday. Good to know. Refusing to cash government issued checks with proper I DPlace is a joke. Do your banking elsewhere!!
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December 2021 by Brittany M.
I was notified over the weekend that my debit card was compromised and I would need to go to a branch office to get a new one. Unfortunately, the corporate employee did not mention I would need to make an appointment to do so. I just had a baby and it was a struggle to find childcare so that I could get this done. Despite the bank being very busy and me not having an appointment, the branch manager took time to help me and was so pleasant doing so. She was kind, knowledgeable and had me in and out in no time. It was such a relief for me!
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December 2021 by Lauren Hicks
Terrible workers. Clearly lazy and not out there to help the customer if it means a little work on them. I'm all for helping and being kind and if that's what you're looking for this is not the place. Very rushed, and practically hung up on with no resolution as to why I called. Simple task that could have been done by the way.
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March 2021 by Cindy Jones
Horrible customer service. I needed to have a question answered so I called. The automated system put me on hold and it is totally silent so you have no idea what is going on. I hear the rep pick up the phone and then disconnect. I am going to change banks.
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March 2021 by rick soblo
Do not bank here, trust me. The teller who told me she was the Assistant Manager refused to cash a check addressed to me and my father and deposit in a joint account that was in both mine and my fathers name. She would not listen to anything I had to say and turned her back on me. When I asked to speak to the manager she told me that I was only going to talk to her and she was in charge.I went to another PNC location Downriver the same day and they had no issues with cashing the check an depositing it into our account.Also good luck using the PNC on line appointment booking. Made an appointment online, received a confirmation but when I went to the location they told me the bank representative went home and there was no body there to help me. Told me I would have to rebook the appointment.Also seems like everyone at this location is very rude and they act like their doing you a favor.Don't bank here you will be sorry! Switched my accounts to Bank of America and they have been outstanding.
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February 2021 by Rhonda Caldwell
The slowest drive thru ever!!!! You would think during a pandemic and knowing that people prefer to use the drive-thru they’d put someone at the window that knows what they are doing and does it quickly. Just awful!!!!!!!!!
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October 2020 by Tmitch
The worst phone system on the entire planet!!! The PNC phone doesn't even ring, you just sit there somewhere between dead silence and the enviable abrupt hang up. If their phone system is a sign of how they handle your hard earned money you should close your account and run while you can. This place is doomed.
