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March 2025 by Anne
Absolute nightmare AAA office reps, especially B.R. My proof of home insurance was not submitted digitally to my home mortgage. Ended up with two home insurances payments! Honestly wish people would take responsibility and realize that most companies require everything digitally not mailed. I am livid and called AAA corporate to try to figure this all out when my individual agent could not assist.
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March 2025 by kheder hadi
I had a terrible experience with this AAA insurance agent called abul azad. After I was in an accident, I tried calling him over 100 times, but he never answered. I even contacted the office, and they kept making excuses, saying he was “too busy” to take my call. I was left to handle everything on my own, which was incredibly stressful and mentally exhausting.
Then, after I finally dealt with the situation myself and decided to cancel my policy, he suddenly called me acting completely clueless and asked if I wanted to renew my policy. When I refused, he kept playing dumb and asking why, as if he had no idea what had happened.
This agent is completely unprofessional, unresponsive, and clearly doesn’t care about his customers. If you ever need actual help, don’t expect him to be there for you. Do yourself a favor and take your business elsewhere!
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March 2025 by Baylie Miller
Very unfriendly tall man working in the front. I came in there to ask questions about transportation abroad and I was going to ask about activities and other trips but I didn't get the chance due to his condenseding attitude. He told me it would be a waste of the travel agents time to talk to me and I would not give them enough commission because I already booked the hotel online. I even offered to pay for any fees or for any services and it still was not enough to get some simple questions answered. He said that I'm on my own because I didn't come in to book every aspect of my trip through them at first.
You know, if this was a pleasant interaction I may have booked future trips with this agency but I will not do that in the future. This could have been opportunity to build a clientele. This is how you lose future customer with bad service from the get go and a bad attitude. The man in the front is not equipped to work in customer service.
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March 2025 by Kin C
No one answers or returns calls. Closes before closing time.
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February 2025 by Love2 Wander
As soon as I walked in I felt unwelcomed by the gentleman at the desk. He was not friendly as I had asked him about some maps. I knew what maps I had in the past and hope to get some replacements for a road trip. He was short and seemed bother by my requests. I still need another map I discovered after I left, but I won't be going back to this AAA office. I've been here in the past and other family members have mentioned they also have had a negative experience in this office with other employees in other departments. If you are going to hire someone to greet members as they walk in, you should highly consider who is representing not only AAA but this location. As a manager of Retail Operations, this guy would not be at the front. As members we pay a fee to be a part of this association. so please hire people who value us as we pay for you to work there.
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January 2025 by Rachel H.
Ignored my appointments and emergency service requests for days. Booked me appointments and rescheduled them HOURS earlier and later without any notice. Completely unreliable and totally undermines the AAA promise. Disappointing.
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December 2024 by Ronald Cain jr
Try to get something taken care of that my mom has been paying for for 5 or 6 years she has no answer for me total rude woman up front she should be fired immediately
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May 2024 by Moh Zahir
Poor service
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March 2024 by Rob Oikarinen
Went to get international drivers license. Nice person at first until they tried selling me a membership renewal
When I declined they were super rude. I won’t be going back here or renewing my AAA membership.
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February 2024 by Parul Mittal
Fast service for getting passport pics. Everyone was nice and pleasant to work with.
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January 2024 by Nathan Butcher
I am currently writing this as I wait for my buddy to come bring me a breaker bar. The breaker bar for civics are TINY therefore I cannot break the lugs to put on a spare.I called AAA with my membership info and what not I called at 5:57 and they estimated 7:25 however it is now 9:12 I haven’t canceled the call yet and still as I write nothing from AAA- I’d recommend AAA if you feel like waiting ATLEAST 2x the time they estimate for something simple.
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December 2023 by Rizwan Khan
Great customer service!
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December 2023 by Dean Sadeghi
Great people to work with. Always answer the phone and willing to assist. Definitely recommend this group!!!
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November 2023 by Kelly McMillen
Very helpful, we updated our membership and booked a cruise, painless and even fun!!
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September 2023 by Marla Reinhard
The Staff was very helpful.
