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December 2025 by Scott Keebaugh
During the service time frame the receptionist was pleasant and kept me updated through the process. The body work seems to be good.
My biggest complaint was that my car was returned dirty. My entire interior was covered in white dust. I had to get my car cleaned and detailed on the inside due to the amount of dirt.
While I didn't expect them to clean any of my mess in the car, I did expect my car car returned without my car being covered in white dust.
I attempted to notify them and filled out their online survey. I never heard back.
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August 2025 by Andres Garcia
8/6/25 Edit after the shop responded to my review: Nobody ever tried to contact me. No calls, voicemails or emails.
Had some substantial repairs done on my car at a different shop, which had some QC issues. I was instructed by Progressive to take my car here to have those issues addressed. The issues were panel alignment issues, some paint touch-ups, and a couple other small things (vehicle logos, trunk light).
The only repairs that were satisfactory were the small things. The alignment of my rear bumper is about the same as when it arrived, the trunk alignment is even worse. The previous shop left sand scratches in the paint, Gerber fixed that, but this time around there are tape marks in the clear. Go figure.
It took them 8 weeks to complete this work and did a poor job at providing updates. I had to call every time to get the status of my car. For what its worth, the previous shop had the car on the frame machine, cut and spliced in a new rear clip, painted 2 bumpers and quarter panels and had all that done in 3 weeks. Also a large franchise shop.
I won't even bother taking the car back to them again, I can't afford to be without a vehicle for another 8 weeks. Just not worth my time anymore.
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November 2024 by Hannah Hubert
Only giving them 2 stars because they gave us a very small discount after everything they put us through. Regardless of the discount, I do not recommend Gerber at all. Our Nissan Ariya had minor body damage. We were told it would take 10 days when we signed the contract & denied a rental car because of this. It ended up taking 41 DAYS… so we lost an entire month of our car payment/insurance on top of the cost to fix the car. During this 41 days, communication from Gerber was nonexistent unless we called them first asking for an update. Our vehicle is electric & they also somehow drained the battery while working on our car..? So we had to go out of our way to drop off a charger for them. Everything from signing the contract to getting our car back was so unprofessional. Would not recommend this place to ANYONE.
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October 2024 by Barbara kozlow
My husband and I brought in my Jeep Compass that I got for my birthday. It was a side swipe by hit-and-run drunk driver. The guy told us that he took the door off completely and would repaint the whole door well within 6 weeks. The paint flaked off and when I brought it back up to them, they said it wasn't their problem. It's not an honest place.They do shady work , go somewhere else
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October 2024 by Brian Goldstein
This place got my Jeep fixed without an issue. I went with a closer shop to fix my truck, should of stuck with this place.
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September 2024 by Brian Zeltzer
I brought in a car for an insurance claim. I told them that I was leaving town next week for an 11 day vacation and would like to drop the car off beforehand. Nicole said she could not get the information from the insurance company yet because of a problem with the way their systems communicate. I called the insurance company and found out that the wrong Gerber location was entered in the request so the information was going elsewhere. It was fixed in a minute. Then Nicole said that there was no way that I could drop the car off beforehand because they had agreements with the insurance company that stipulated that they couldn't hold the car for more than 1 or 2 days before the repair. The claims handler at the insurance company said that there was no such agreement but maybe she was confused and thought i was asking for a rental car. I wasn't. Nicole said that she would call me the next morning with a time estimate so that we could finalize this before my trip but by 2 pm, she never called. She obviously has no stake in company profits and didn't care if they lost the thousands of dollars they would make from this job. Nicole also said that they couldn't let me drop the car off on labor day because they were closed. I was surprised that they didn't have a night drop for keys. On my way out, I saw a night drop box. I called to cancel and Pam was apologetic so they get one star for that.
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August 2024 by Amol Bothe
Booked appointment but they didn't have things ready for me.
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July 2024 by Nick Pitsch
I had an insurance claim on my Jeep Grand Cherokee. I was side swiped on the passenger side. They were supposed to wet sand and correct the paint after the first time they called me to pick up. It had really bad orange peel look after they painted. Long story short, now that the weather is nice. I can see they did not correct the orange peel like they said. It’s my fault for not looking at it closer in different light when I picked it up at the end of December.
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April 2024 by Ayman S
Good quality service and nice people.Only if they could reduce the number of visits the client has to make!
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February 2024 by Michael Ball
Don't bring high end vehicles here. Asked 3 times if they could handle matte paint. Said yes 3 times. Dropped the car off only to be told they can't do it. Upon pickup the ppf wrap had been pulled back and paint chipped. They left the vehicle outside and unlocked. Complete waste of time.
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February 2024 by Richard Sterly
Receipinist on phone rude
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December 2023 by Mary D.
Excellent work on my car and looks perfect now. Also great customer service from estimating to updating on repair progress.
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November 2023 by NASH ANSARI
Great customer service very experienced staff excellent reputation great work history labor charges are standard
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November 2023 by RKR
Thanks to action collision for responding to the feedback and fixing the problem promptly.
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November 2023 by la shawn horton-duncan
Great staff and excellent work!
