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February 2023 by Alma Powers
Staff is great at the Somerset Mall in Troy, MI. I’ve shopped Ann Taylor since the 90’s. However, the quality of the clothing has steadily declined, especially in the last five plus years. In the early 2000’s, they had a great buyer! Since the new buyer, the fit of the clothing has been off and cheaply made. Most of their clothes seem to be made for tall women over 5’7”. Almost everything is unlined, including garments that should be lined, like blazers, some dresses and dress pants.
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February 2023 by Cherylynn Chandler
Love this store.
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December 2022 by Robert Ossovicki
Not too crowded
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February 2022 by vikram gulati
nice collection
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August 2021 by Edie Richardson
Experience was ok. Although there wasplenty of staff no one came to help me. They were engaged in their own conversations. I finally tracked someone down. Got my item exchanged and left. No additional shopping for me.
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June 2021 by Edie Veenstra Richardson
Experience was ok. Although there wasplenty of staff no one came to help me. They were engaged in their own conversations. I finally tracked someone down. Got my item exchanged and left. No additional shopping for me.
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January 2021 by Christina
Staff is very rude. Felt very unwelcome in the store. Only shopping online now
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January 2021 by Amy S.
Clothes are great, lots of fits. The staff there used to be wonderful and helpful. The 3 people there on 12/27 were probably exhausted from the holidays but that's no excuse to a) not say a word to me (yet talk amongst themselves) while I walked around shopping (only one other customer in the store for part of the time I was there-not busy) b) not offer to order or look online for an item they didn't have in my size, and c) leave the fitting rooms looking like they haven't been vacuumed since November. I went home and spent 100s of dollars online at AnnTaylor.com. Sad that my go-to store for work clothes has declined so much.
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September 2020 by Neha Niran
Horrible online shopping experience! When they are unable to shop the product, they put us on hold for more than 40 mins. Why is the product online when you don’t have the availability?? Isn’t this basic knowledge on inventory?Though most of their selections are good, it’s not worth it to shop online
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September 2020 by Ben Jerry
Fast service.Friendly service.They will get any size you want.Colors good too.
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September 2020 by Pamela Boger
I only passed by
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August 2020 by Susan M.
Not a lot of stores carry my size so I have to do a lot of online shopping. This Ann Taylor location usually carries a good selection of size 2/4 pant suits and blouses/camisoles. Dress slacks tend to run a bit long, which is perfect for me since I'm 5'7" and usually have problems with slacks being too short. The store is so clean and organized (great job to the employees!). I used to work retail in college and notice simple things like the hangers have the correct size label and are hanging in numerical order by size and are perfectly hanging in place and not jutting out or have clothes partially on a hanger. I've purchased two suits from this location in the past two years and have been pleased with the sleek professional look during the day and the versatile tops for a laid back evening of dinner and drinks. They are located on level 2 by Saks Fifth but online shopping is safer post covid19. Also, Ann Taylor sizes are consistent so I don't have to try on clothes before buying.
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October 2019 by Lindsey Mott
Who doesn't love Ann Taylor
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September 2019 by Ivy Lynn
Ann Taylor is home!
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July 2019 by Chad Collier
Have no idea about this place, but some women love it