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April 2024 by Kevin J.
Went to this store as I wanted to try out the mattress. Decided to buy from them rather than on-line in order to show support for them carrying the mattress locally. HUGE MISTAKE. Extremely poor customer service. Was told 3-4 weeks for the mattress to arrive. When that didn't happen, I called the store. It is extremely hard to get ahold of the store, as their phone system has problems (they know this and told me - yet they won't fix it). When I did get through, was told they would investigate and call me back. Never received any call backs. I actually had to contact another store and have them call the Troy location so I could get information. Received a phone number for Nick (who is supposedly one of the owners) and who coordinates delivery. Called him 3 times over a week span - never received a call back. Actually have had to dispute the charge with my credit card company to get my money back. Absolutely DO NOT GO HERE.
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March 2024 by Angela H.
Service was the worst I've ever experienced. Nick at the Sterling Heights location was super rude and for a whole week I wasn't able to reach the store. one day I called from my phone pretty much all day and didn't to go over my mom's house and call. first I called from my fee no answer then called from land line answered right away. left several messages and no response. If you have to shop there please under no circumstances don't deal with Nick, make sure the ask for Paul.
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December 2023 by Julie W.
My husband and I worked with Chuck, our salesman this evening. Chuck is amazing! He was kind, professional, and very knowledgeable. Very friendly as well, he would get 5 out of 5 stars from me if I could rate just him. Our problem was when we went to purchase the mattress, we were getting a price match with Amazon and asked to have True Sleep guarantee a delivery date as quick as Amazon. Chuck was so accommodating and got the owner on the phone who was extremely unprofessional and condescending. The owner(Dennis, I think?) was laughing at me on the phone when I was trying to explain that Amazon was giving me a guaranteed day. He then proceeded to argue with me about the day Amazon gave me. And then wanted me to provide him with how much money Amazon charged me for my prime account and how much they would refund me if I did not get the mattress delivered by them by their guaranteed date! It was at that moment I decided I did not want to do business with him, the owner. If I could just do business with Chuck and have Chuck benefit, I would have as he was amazing! But when the owner of the store is condescending, especially toward me, a woman, and I refuse to do business with a person like that. We thanked Chuck for all of his help and I did tell him how amazing he was and how grateful we were to work with him.
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August 2023 by W W2
Chuck at True Sleep in Troy was a pleasure to work with. We were able to get a great deal and would definitely recommend. He was knowledgeable, friendly, and delivered all that was promised.
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May 2023 by Billy Honaker
Scott was absolutely amazing- he listened to all our needs and helped us find the mattress of our dreams! We love the kindness and professionalism that Scott offered- we will be referring all our friends and family to him!
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April 2023 by Vanessa Judeh
Mary did a wonderful job helping me select my purchase. I highly suggest you go and see her.
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February 2023 by Melissa Brady
Our experience at Pure Sleep was made so easy because of Diane’s help and advice guiding us toward the right bed was great. She wasn’t pushy, gave us time to decide and really listened to what we want and needed. So glad we didn’t have to go to any other store!
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February 2023 by Justine Foy
I definitely recommend this store for your next mattress purchase. Diane is very knowledgeable and made us feel comfortable during our shopping experience while assisting us in finding our perfect mattress!
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January 2023 by Rich Bobo
Chuck was very helpful and knowledgeable! Great selection for trying out mattresses. Flexible terms and return policy, if needed. Delivery or pickup. Got our Dreamcloud mattress on sale, too!
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December 2022 by Tamika L
Diane is a godsend! I needed advice about a good mattress for a back sleeper. She was patient and helpful. Please go see her for all of your mattress and pillow needs.
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December 2022 by Angela
Diane was extremely knowledgeable, friendly and very helpful. She provided excellent service. Would definitely recommend her when making your next purchase.
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December 2022 by Marlo Petrolere
Diane was extremely knowledgeable. I did not feel pressured. She was pleasant to work with and would recommend stoping in the Troy location if looking for a quality mattress.
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December 2022 by John Shiekh
Diane did a great job showing us a posh and Lavish mattress. Obviously one of the best mattresses made. Very happy with True Sleep. Also thanks for letting us try the massage chair.
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November 2022 by Kira Cloer
Marni and Steve sold me beautiful mattresses and great pillows. Definitely will be recommending them to friends and family!
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November 2022 by Nicole Bradley
I have had nothing but great experiences at truesleep. Anytime.i make a purchase I have a million questions.I've bought pillows (that are amazing by the way). A mattress from the royal oak store and here I was in the area and shopping for better quality sheets.Nick helped me find exactly what I was describing in the colors I was wanting. He literally goes above and beyond every time to make sure I was comfortable with my purchase and is stellar in knowing every product he showed me. From thread count to to deals they offer . I trust him every time i have made a purchase. He has never just tried to sell something just to sell it. Which I appreciate. He asks the right questions, answers mine, and gives very informative details. It's exactly why I keep coming back
