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November 2023 by Humza Ali
Place is nice and gets work done fast. Huzaifa especially takes care of all your needs and has exceptional service. Extremely personable and listens to your car problems. Love coming here because of him!
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November 2023 by Helen Lawton
Huzaifa was awesome. Auto Pro has great customer service. Would highly recommend.My husband and I both switched from going to the dealership (Mini dealership and a Ford dealership) to Auto Pro. We received better customer service and better pricing. Convenient location and they will shuttle you home after you drop off your car. Kept in consistent contact in regards to my vehicle. Excellent team of people. Thanks!!!!
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November 2023 by Jack Pedersen
Yo this place is literally the best place ever. I have received better treatment that at this place. They changed my oil with lightning speed and the customer service was the best I have ever seen in my life. If you are looking to get something done with your car this is the place to do it. I would recommend this to literally anybody. These guys are the best, don't miss out
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November 2023 by Duncan Viehweg
These guys were so awesome! They filled our tires with air when we needed it the day before and their oil change was quick! Plus they had snacks in their waiting room and the mechanics and desk workers are way chill! Plus when we made a mistake with our card they fixed it no problem
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November 2023 by Marshall Balderston
I have always had a great experience at auto pro Troy. I have brought my car, as well as my wife’s in multiple times over the last few years for all our repair and maintenance needs. They have always been extremely welcoming and very efficient with any work that needs to be done. They have consistently provided exemplary customer service. Most recently, my 2018 ford escape had an electrical issue with the center console screen. After several days of trouble shooting and running into some coding difficulties- auto pro arranged to have my vehicle transported to a nearby dealership to ensure the issue was fixed in a timely matter. Since my car had been in the shop for several days and they personally were unable to solve the issue in house- they arranged for the transportation and work done at the dealership free of charge to me- something that was truly remarkable and illustrates their phenomenal service and dedication to their customers. I highly recommend them and will continue to bring mine and my wife’s vehicles into them for any and all vehicular issues that arise.
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November 2023 by Caroline B
The best in town for all things auto repair! Ask for Huzaifa; he’s very knowledgeable and super honest with what is priority to have done on your car. They have a quiet seating area if you need to work while your car is in the shop. The staff here is professional as well, and gets things done in a timely manner. Highly recommend all around!
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October 2023 by L A
Let me tell you my experience with this car shop. I took my car there to fix the window controls due to an electronic problem. I got there and I was told there will be a $160 fee to check the car which will go towards the repair fees. After they got done checking my car I was forced to pay half of my invoice in order for them to order the part although nothing was repaired in my car. I argued with the cashier why i had to pay half of the invoice for a part to come in when there was no sign that stated i had to. I just didn’t bother until I went to my car. I noticed there was dents on the door panel. It didn’t bother me until I got a call a week later for me to come in and get my car fixed. So I didn’t hesitate to take a picture of my car door before I came in which my lawyer has. After the repair, the cashier gives me a different credit company which is called “Snap Finance(untrusted credit line)” which was different from the first credit company on the day I got my car looked into. I also got charged the $160 and apparently he was doing me “favor” by not charging me another $200 for the wire replacements which he never mentioned from the start. And before i called to make sure the price, he said it would come to $406 but when i got there i paid a total of $600. I also confronted the manager and the technician about this repair problem. After I showed the pictures to the manager of the before and after repair. The manager said he would order me a new part to get it fixed. After two weeks later, I haven’t got a single phone call to get my car fixed. I had to call again but apparently the manager “moved” to a different location. After i spoke to the new manager named AJ, and he said he would contact the old manager about this situation. I still haven’t gotten any information till this day. It’s been 3 weeks now and this company hasn’t said a word to me. Don’t worry, they will hear from me soon.Update: I've spoken to the owner Zain about this whole situation. He took credibility for the actions of what happened in his business. He was able to replace the part that was damaged. He also accommodated for both of my kids on their birthday by buying them a bounce house for a day. The owner was a down to earth man who cared for his business and his customers. AJ the manager also contacted me and accompanied me throughout the process and repair. Snap Finance also got ahold of me about my credit situation and was able to resolve the problem.Service: Electrical repair
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October 2023 by Leonard A.
Update: I've spoken to the owner Zain about this whole situation. He took credibility for the actions of what happened in his business. He was able to replace the part that was damaged. He also accommodated for both of my kids on their birthday by buying them a bounce house for a day. The owner was a down to earth man who cared for his business and his customers. AJ the manager also contacted me and accompanied me throughout the process and repair. Snap Finance also got ahold of me about my credit situation and was able to resolve the problem.
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September 2023 by Destiny Marie
Wonderful business I originally found then about 3 years ago to fix my ford because it had gone out of warranty. They have been amazing there Billy, and Thomas is who I work with regularly and they always make sure to get me taken care of and get back to me very quickly. They are a wonderful company all the people there I would trust. I take my Mercedes there and that’s an expensive car so you can see as a car owner how much I trust them, they are always kind and honest and move in a fast fashion paced. I currently am still working with then til this day and my cars are running smoothly thank you auto pro I will always recommend you and your services.Services: Air & cabin filter replacement
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August 2023 by Caleb Vance
These are the most genuine, down to earth, and honest mechanics in the game! They did several tests on my vehicle that was experiencing engine issues and DID NOT CHARGE ME! I wanted to pay them just off the customer service they provided alone! I almost wish I had more car issues just so I could get serviced by these guys again ?! Will definitely refer anybody who needs assistance to them and will use them again in the future.
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August 2023 by Trent James
Experienced techs at this location. They were able to diagnose a problem with my 2013 160,000+ mile, Buick Encore that had major timing chain/turbo/cat work other shops couldn't fully fix. Over half a year later, it's still driving smoothly.They seem to always be busy, much like other shops in the metro area, but they're a solid option if the dealer is too expensive for you. Still a fair bit of money but their work is good for it.
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August 2023 by John Gialanella
Had major work performed on my 2015 Wrangler to bring it back to new, 100,000 mile condition: brakes, tune up, all four fluid changes, oil & filter, 4 new shocks, new front suspension, radiator flush, serpentine belt replacement and replace air bag clock spring. Work took day and one-half. Kept me appraised of status/new issues. Offered rides. Very professional in every way. Recommend and will continue to use their services.Services: General repairs & maintenance
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August 2023 by Emile Reynolds
I just want to add on to my review that all of these guys are amazing and they truly care. Billy spoke to my insurance company for me and helped me get my money from a claim. It is much appreciated after the horrible headache I went through with my insurance. Thank you Billy and all of the guys at Auto Pro!Service: Engine repair
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August 2023 by D Spencer
I am absolutely thoroughly impressed with Auto Pros of Troy.Long story short I had an issue, posted a review about, it and the next thing I know Billy (the manager) was giving me a call to resolve the problem.I will be honest with you, as of late I’ve lost faith in good work and customer service, Auto Pro’s has given me faith once again.I highly recommend this business.Great work, even better team.Thank you again!Service: Brakes
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August 2023 by John Camp
I've been looking for a professional auto service center for some time. After a number of searches and evaluations, I selected Auto Pro in Troy and was very pleased with all aspects from making an appointment through receiving on-time, well-done affordable services. I talked with management and techs and was impressed with their professionalism. I will return.Service: Auto maintenance
