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March 2024 by Faheem M.
Very dishonest people working at this location with lack of basic understanding of customer concerns.
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December 2023 by Farag Elmasri
We rented Chrysler Pacifica Mini Van from Avis Troy Mr.Awad and his team are very friendly and helpful, I rented many Vehicles for business and leisure from them cross country and never gave an issue. Thank you ?
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December 2023 by Nick Murdock
Absolutely terrible experience. I reserved a mini van for the day after Thanksgiving to drive from Michigan back home to Florida. I paid in advance. I showed up at the reservation time and was told they didn't have the car because the last person didn't return it. Both people at the counter were extremely rude and I was told to wait 1 or 2 hours in case they returned it. I needed to go ASAP. The guy at the counter kept calling me "brother" like I was his friend. I then had to run all over the metro Detroit area to find a mini van since it was a holiday and nobody had them. Rent from the Royal Oak location instead. Much better service.
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December 2023 by Umesh Gupta
Beware! These guys are dishonest and have no business ethics.Two month back, I booked a SUV with pickup time of 8.30 AM. I reached around 8 to pick my car.The Guy on counter told me that no SUV available. There was one available, they called premium SUV and asked me to pay $50/day extra for it.I told them that I am expecting to pick my car at 8.30, so I will wait and if you can not give me a car then I will go. I have a flight to catch, so it is on you if I miss it.I sat determined for 10 min and they called to and gave me that premium (Hyundai Sante-Fe) SUV without any extra charge.Story, does not end here. They gave me the car less than half tank. They told, they mentioned in contract and as long as I return it around half tank, I should be ok.I was returning the car to Cinncinatti. So, I mentioned that to them, they told, contract states full tank. So, I need to spend an hour to find a gas station ot fill the tank.
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October 2023 by Rashad
I’ll say it in one word “ thief”. I got the car for one week at 6pm pickup and the next week 6pm drop off but they closed early I called them they told me to drop the keys at the box in the back I did but they changed me for an extra day. I told the manager to check his camera and he weren’t do that. Worst experience ever. It’s not the money but I don’t like being played buy a “Hustler”. Trust me and go to different place.
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August 2023 by Alex Busman
These guys were extremely helpful. I was in need of a one way rental, which they accommodated when no other agency/location would near the airport. Highly recommend, they were quick to help navigate the rental car space.
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August 2023 by Michael Guerra
I have rented Avis for more than 10 years, and I always use my own insurance, I usually cancel it at the counter, in any Avis location.This is the first time they refused to cancel my coverage and I had to pay full coverage out of my pocket, they said they cannot do it, however other employees use to do it, in the same location.
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August 2023 by veronica cook
You shouldn’t have reservations for cars you don’t have, if you’re going to offer reservations you should have the necessary amount of cars you plan on reserving! Also, even if u call to ask about any additional fees to be aware of they won’t tell you honestly and will fail to tell you anything
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August 2023 by Arjang Geramifard
Very unprofessional staff with behavioral issues. His entire underwear was out of his pants! He told me that I have to wait to have the car washed. He wasted my time for an hour. Best of all he doesn't answer the phone because "he's by himself."
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July 2023 by Andre Sanislo
I would say that this location has been a positive experience for me after doing business with them twice now. Typically I will go here especially for the convenience of renting on the weekend, even on Sunday. The gentleman at the front desk have been great and personable, my latest visit I had Masuk assist me and he definitely should be sought after for his good customer service. This guy will take care of you!
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July 2023 by AK Ravi
Very rude manager. faced similar experience couple of times.my company gives me corporate discounts on rental vehicles. But, the manager denied us car at discounted rate. 1st time he accepted upon showing my ID card. but the 2nd time he even denied that.Had to cancel the booking as he said was "pay the original rate or you can cancel the rental".Will Never go back to this place.
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July 2023 by Edvaldo Demizu
Reserved a Toyota Rav 4 and they gave me a Buick Encore. They tried to convince me that these 2 vehicles are in the same category, but the fact is that I'm not stupid and they may fool someone who doesn't know much about vehicle capacity, but not me. Trunk capacity of a Rav4 is 37.5 cubic ft and the Buick Encore is 18.8 cubic ft. Rav4 trunk is 100% bigger then Encore. Also, the car was dirty and they charge you U$450 if you returned it dirty! So...
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June 2023 by Deepen Mistry
Worst rental car experience, avoid this location and the vehicles! We received a sedan that had soiled seats, food crumbs all over the place, and smelled like weed. We requested a different car as it was unacceptable for our family trip, but they didn’t have any more sedans available and up charged us for a luxury SUV. The GMC Terrain we paid extra for smelled like an ash tray!! After spending an hour there we had no choice but to take the car and ended up spending $20 on air fresheners, but still had to drive with the windows down on our entire trip. We ended up returning the car a day early and didn’t receive any type of reimbursement. Do NOT recommend!!
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June 2023 by Lorraine P.
We used to rent our cars from here 10-12 years ago when we relocated to Chicago/San Francisco. Now that we are back in Michigan and needed a car for vacation, we rented an SUV last week. The owner remembered us and we got the great service/rates we have always had! Drop off box made it easy to save a day of rental. We highly recommend this Avis location!
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May 2023 by La Trice R Herring
Love their selection of vehicles. Needed passenger vans to turn around road trip. One of the vans license plate was quite worn (that is a ticket offense), vans were not completely clean and had items left in there, was advised there is a fee (450$) if they have to clean them upon return, one of the vans didn't have a full tank of fuel, yet it was communicated to bring back full, until it was brought to their attention... it's not full now (so either they're not checking them back in properly/ inspecting, or they're trying to get over). Be sure to be patient and do your due diligence. Check/ verify their business hours of operation for rental as unlike many other locations, they may be open on Sundays, and you will be charged for that day. As much as you can, pre-plan and reserve online, the downfall to that is I find the entire inventory is not on the website. Car rental is VERY costly nowadays, and it seems no one is willing to offer many savings. Be sure to shop around and ask for any applicable discounts/ savings.
