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May 2023 by FireyCam
Stop here on my way to Walsh College. The manager and the business bank teller definitely greeted me and were nice and enjoyable at the branch.
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May 2023 by C ETHERLY
The bank opens at 10am M-F. Closed on Saturday. At any day of the week at 9.30a, guest are waiting in the parking lot for service and the location is closed. It’s obvious that upper management does not under their service demographics. Ridiculous service.
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February 2023 by Creative Splash
Jackie is an amazing bank teller, I love seeing her whenever I need to stop in. Thank you Jackie for brightening my day!
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February 2023 by Susan M
I started using this ATM after a murder took place at Belle Tire across the street. This ATM is located in the front of the bank, facing Long Lake Road, which is well lit with plenty of traffic. I used to go to Chase Bank, but it is located next to the murder scene and their ATM is located behind the bank, in a dark secluded and dimly lit area.Chase Bank reimburses me fees associated with using another banks' ATM, which makes this location even better! Safety first!Also, the bank's parking lot connects to the shops leading to Kroger gas station and Rochester Road, which makes this location very easy to access.
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July 2022 by Grace “Mr. Mittens” Huebner
I don't understand why this place has such poor reviews. I went online and made my appointment for Thursday @ 12:30 and arrived around 10 minutes early and it was such a peaceful afternoon too. There was this amazing woman who greeted us named Katie. She said it was her first week back, so welcome back! And the person who helped me open my checking and savings account was another wonderful woman named Raghida (pronouned Ra-he-ta). She's a relationship manager and leading specialist! Amazing service and answered all my questions! Glad to be banking with Bank of America!
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May 2022 by robert dailey
Talked to Ryan And one of the tellers, very professional and helpful. Needed a counter check at 3:57 pm just before closing time, got it with no problem. Love B ofA and the people.
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May 2022 by Ivan Shangi
I was waiting for 20 minutes to do a wire transfer and she came to me said so we can do it we’re too busy the worst bank ever they only had two people and six workers The worst service ever What’s the point of putting your money in the bank and they control you
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March 2022 by Nohemy Ramirez
I'm from out of state, banking out of state, and couldn't cash a check. No explanation nor solution regarding it. Went to a different branch and had no issues.
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January 2022 by Kristina Fisher
Went in for a a cashiers check and it was very quick and easy. No wait in the morning. Cashier was very friendly and helpful! Great experience, highly recommend for any banking needs!
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October 2021 by mark anderson
Worst bank around. 1 person working behind counter, lines out the door. Totally ridiculous. Never again
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September 2021 by RAJ mohan
Excellent service and great experience…really appreciate ms. Poonam… thanks
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September 2021 by Ethan Broida
The manager Shanna and the rest of the staff treated me with the utmost respect and care. The help I received really impressed me. Glad I chose this location.
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May 2021 by Ragih Murshed
Don’t bother making an appointment, they’ll have you waiting for 30 mins.
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February 2021 by Sheryl Shaffo
I wanted to write a review about my bank in Troy on long lake 940 address Shanna the manager is excellent very nice and very help full
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October 2020 by Mike h
My business has been banking with bank of America for over 20 yrs. I have been completely dis satisfied the past year. This location stopped doing drive threw which makes no sense with the virus and The majority of the time they only have one teller. I cringe when i have to go to the bank because i know i will wait in a long line. And sometimes they make you wait outside .. They need more tellers soon. Or im banking elsewhere
