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October 2023 by Maria Makowski
Great service on my vacuum! Very helpful staff!
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June 2023 by Leslie naeve
I have been a Bank’s customer for 20 years and have always had great service. In 2003, upon their recommendation, we purchased out first vacuum from them. It was a bit more than we had intended to spend, but we trusted their expertise. Over the years, we have had to periodically take it in for service, but it is still going strong! They have won my trust. Yesterday, I needed to replace a stick vacuum, and I went to them for recommendations. Yet again, I was not disappointed. I happened to arrive at the same time as the owner and he kindly answered all of my questions, showed me the pros and cons of different models and I left with a purchase I am very pleased with.
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June 2023 by patricia woodard
Bank's Vacuum is awesome! The employees are friendly, and are there to serve the public. They repaired a vacuum for me several years ago that is still working today, which ĥelped me to save money, and not have to purchase a new vacuum cleaner, You guys are the best!
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April 2023 by Lea P
I went in frustrated, right after *two* vacuum cleaners but the dust in the same cleaning session. I had been to Bank’s many times for sewing machine maintenance, but I really don’t like to vacuum and so I never wanted to make a solid investment in a good vacuum. I told the salesperson exactly what frustrates me about vacuuming, and exactly what I need. He asked insightful questions and set me up with the right machine for my household. My child and I received the red carpet treatment from the time we walked in until we walked out with the salesperson who loaded the purchase in the car. I can see why Bank’s has been so successful in this business for so long. I will definitely be telling my friends about our great experience.
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April 2023 by Michael Malone
Tim was great! He helped me to make the best decision for my cleaning needs. I would highly recommend Banks Vacuum in Troy, MI.
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March 2023 by A Martin
Contacted Banks vac to replace old non functioning central unit, relocate one inlet and purchase new hose and attachments. I couldn’t be any happier with your service and products! Would not hesitate to recommend Banks to everyone! It wasn’t even the least bit of a problem that I live 1 1/2 to 2 hours away. Right from the very beginning everything was above and beyond. Thank you very much Tim and John for your knowledge, expertise, customer service, thoughtfulness and attention to detail! L Martin
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March 2023 by Anfal Suhail
They are very friendly and knowledgeable. I didn’t know how much there was to consider when buying a vacuum. Mike went out of his way to go over in depth multiple models with us that fit our needs. Even after “making the sale” he took his time to go over everything with the specific model we chose. Overall a great experience and would recommend this place to everyone.
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January 2023 by Robert Winnick
We brought in a new stick vacuum. We had some questions on operation of it. Josh and Jared showed us in a very short time. We bought two vacuums 12 years ago from them and both are still working great. We highly recommend them.
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December 2022 by Drew Fisher
Jim Kramer helped me select my purchase today. He was very thorough, and went over what I needed from my purchase. Answered all my questions, and didn't hesitate to steer me in to a well informed purchase. Very patient and knowledgeable. I would recommend highly! I'm a person who doesn't want to be sold to, but assisted in making an informed purchase. That is what I got! Thank you Jim!!!
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December 2022 by Thomas Guyton
From Carol G.---If you want to experience stellar customer service, this is your destination. Mike fixed my vacuum clog in 5 minutes with no charge and a smile. He even carried it back to my car. These people stand behind their products and their related customer service commitments. I wouldn't think of going anywhere else for my vacuum needs. Keep up the sublime work!
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December 2022 by Mike Johnson
Ray and the team at Bank's Vacuum in Troy were awesome. Ray got me a new bissell crosswave on warranty when I didn't have my receipt. Ray went out of his way to provide excellent customer service. Thanks again Ray!!
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December 2022 by Robert Mahin
Mike was very helpful and patient helping me purchase a Miele Homecare Canister vacuum. I was in once before and Mike remembered. I was impressed he gave me $50 trade in for my old upright vacuum. That’s a better deal than putting it at the curb
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December 2022 by Matthew Shea
In the process of renovating my kitchen, I had to move a central vac line that was running in a soffet to be removed. In getting the information and the parts needed to complete the job, the people at Bank's were extremely helpful and couldn't have been nicer or easier to do business with. I'm glad I stopped by and will definitely do business with them again in the future.
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December 2022 by Melinda Spada
Always helpful in finding solutions we need, but including vacuflo parts. Mike and others provide knowledgeable and quality service, including partners for other home needs (carpet cleaners, duct cleaning) done right the first time. We love Banks!
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December 2022 by Dawei Chen
This should be the only vacuum store you visit. Tim was very helpful and very transparent about exchanging our old vacuum for a new one.He goes above and beyond to show you all the right choices and provides great information. I did not feel pressured to buy anything at all.
