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November 2023 by Rebecca Burkett
I was going to get a car for my trip lasting about week, but then suddenly the car that was supposed to cost me $308 and have a service fee at $168 due to the fact that I’m not 25 and is now almost $500.so if you’re under 25 don’t waste your time.
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November 2023 by todd puchovan
Been here multiple times for car rentals for work. Last time I didn't get the corporate discount and it got me in trouble at work. Plus the car was a POS. It has so many alarms on it it was in drivable
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September 2023 by Michele Templeton
Good rate thru Costco membership. Kia Forte ran very well, was clean and smelled nice and fresh. Pleasant and efficient staff.
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August 2023 by Mrs Vig (AJ)
I'm so pleased with the customer service at this location. The owner (Mr. Awad Noor) and the employees I met (Masuk and Rose) were exceptional: friendly, helpful, kind. I can't thank Masuk enough for his quick and cheerful response to some problems I had with my rental. On day one, I drove the car 7 miles home and parked it in the garage. The next evening, when I went to use the car again, I was shocked to find the car had developed a hairline crack across 3/4ths of the front window. This happened during the very hot days in July, and it was attributed to heat stress. I was worried I'd have problems swapping the car. Instead, Mr. Awad and Masuk quickly switched me into another car, no problem at all. However, I noticed the low oil indicator light was on. A few days later I checked and sure enough, the oil dip stick read way below "Add". Oil was almost dry. I went back, and Masuk personally took me next door to Uncle Ed's for an oil change.My five star review is based on the very kind and attentive service I got. That goes a long way in my book. But... they definitely have room for improvement. There are many complaints about cars being dirty at this location, and yes, that was the case for the replacement vehicle. It was a very used Subaru Outback with lots of scrapes and miles, and a dirty trunk as well. When I returned for the oil change, I asked for a car wash. Masuk gladly did that with a hose out back. I concluded this location doesn't have the staff and equipment to thoroughly clean like they should. It wasn't a deal breaker for me, but... I agree with others, they could do a lot better in this. Also, the first car I got had less than a half tank of gas! I took a photo of the gauge, and returned to the office where they quickly adjusted my contract. This sort of thing should never happen. Clearly, vehicles are being put into service without cleaning and gas fill. But, I have rented here before and will continue. Masuk and Mr. Anwar are tops.
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July 2023 by Edvaldo L.
Reserved a Toyota Rav 4 and they gave me a Buick Encore. They tried to convince me that these 2 vehicles are in the same category, but the fact is that I'm not stupid and they may fool someone who doesn't know much about vehicle capacity, but not me. Trunk capacity of a Rav4 is 37.5 cubic ft and the Buick Encore is 18.8 cubic ft. Rav4 trunk is 100% bigger then Encore. Also, the car was dirty and they charge you U$450 if you returned it dirty! So...
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June 2023 by Srijit Sengupta
Very bad customer service. There was no car available and the guy at the desk just said I had to leave and no further help was offered
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June 2023 by Lorraine P.
We used to rent our cars from here 10-12 years ago when we relocated to Chicago/San Francisco. Now that we are back in Michigan and needed a car for vacation, we rented an SUV last week. The owner remembered us and we got the great service/rates we have always had! Drop off box made it easy to save a day of rental. We highly recommend this Avis location!
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May 2023 by Karin Barr
The father and son at this location are horrible. I knew I should not have gone back to the this location, but was forced to. I had the same issue years ago. Don't waste your time or money. I am not even going to waste my words here... just go anywhere else.
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May 2023 by Madlin Batraki
We ask for a car we got a different one just to be charged more money. The car has something wrong
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May 2023 by Zaria Morris
If I could rate this location 0 stars, I would. This is worst location ever, I booked a car and they told me they didnt have any rentals for me… How? If MY REVSERVATION WAS RESERVED AND THE DEPOSIT WAS PUT DOWN? They were very careless, the entire time I was there. Don’t come here. They services is trash.
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April 2023 by mybackyardbling o.
The Avis rental on Rochester Rd in Troy, Mi has the most incredible staff. They are professional, courteous, and friendly. Avis' policies arent the best, but this location IS. Avis has a wonky policy where you choose, reserve, and pay for a certain car at a certain location... but they dont actually HAVE that vehicle there at the time you reserved it for online and PAID for it. Thats a reason not to rent from them, but the staff at the Troy location is great, and we keep going back. The lady and gentlemen that we have dealt with are the best.
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April 2023 by Sean Sullivan
Would rate it as a zero if I could. Booked weeks in advance online, showed up and they just “had no truck” and shrugged their shoulders. Waste of time and space.
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March 2023 by Ty B.
Wish I could give a 0 worse place ever I'm still waiting on my deposit on the last 2 rentals, they trying to tell me the put it back while im looking at my bank statements
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February 2023 by B K
Professionalism is missing totally. The car given to us was not cleaned at all. Poor service and appearance in the lobbyBudget - You can do better. The guys at Troy location are not at all professionals. It's like running a home business, not a reputed chain
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February 2023 by Tim V.
Was my go to for car rentals. Owner or boss is super nice and a good guy, always got me what I needed. I had an emergency and had to pick a rental up on Sunday just a little bit before they closed and the employe working Sunday (not the boss) left early. I saw him get in his car as I walked to the door he saw me and drove off after making eye contact while I was actually trying to flag him down. Now I got no car. This has put me in a bad situation during a work emergency and now I will no longer do my business here because of it. It is what it is. Sorry for the bad review