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November 2023 by Meredith Stravers
We called the front desk today (10/20) to let them know we’d be arriving at 3:30am after a long drive. Ursula was great and assured us someone would be there to check us in. We arrived at 3:30 and it’s now 4:19 and we have been calling the front desk from their phone (per the request on their sign) and no one has answered. We prepaid for our room and are exhausted and can’t get in. We can hear the cordless phone ringing but can’t get whoever is supposed to be working to answer. Another guest who is very familiar with the hotel indicated that the guy who’s working is often asleep during his shift and that may be why we can’t get in. Very frustrated and will never book with this brand again.
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November 2023 by reem zufari
We booked two suites based on pictures posted on Expedia. There are no two beds in the room . The rooms are very small .but clean . The pictures are deceiving. There is no lobby or place to sit . The price is cheap but I would not have chosen . The staff is nice . Just be careful if you expect nice or hotel amenities. It is the very minimum basic .Rooms: Small but clean . Very very minim basics overall
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September 2023 by G W
Great Location, rooms were okay could be fresher and cleaner. They need to do a thorough cleaning.Staff was very good.The parking lot had a couple of hugh potholes. At night you can't see these holes. Management made no attempt to fill the holes or put cones around the holes. Someone put a big box in the holes. I would not stay here again.
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September 2023 by Peter Shebara
I’m surprised that this hotel got decent reviews on Expedia and Orbitz. That is the only reason that I stayed here. I could have saved a lot of money and just stayed at the Red Roof or something.First, they charge you a $150 deposit. This is not mentioned when you book online directly through their website. When I arrived staff was “away” from the front desk and a sign said to hit 0 on the phone. I did that and I guy came from around the corner.I get to the room which is in need of maintenance. The couch was smashed. The desk chair had rips in the fake leather. The room was just dirty. The mirror in the bathroom wasn’t even clean. There was mold on the shower head. There was mold on the caulking in the shower.Then as I was getting ready to take a shower, I realize that I’m only given ONE towel. Not a single wash cloth or hand towel or second large towel. No answer at the front desk when I called down. Once I finally get in the shower, there is NO body wash. The bottle was completely empty.The parking lot is also horrible. It’s full of potholes which make Michigan roads look good. The outside is run down and full of weeds and bricks falling off the building. The lobby is run down and needs maintenance.Save your money and go somewhere else. A motel 6 would have been better.
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August 2023 by D-Rod Rodrîgues
#1, there's nothing more disgusting that I have encountered in my entire life than having to pay for parking at a hotel. Especially having to register for their rewards program to get out of it. Screw off. Some of the staff were good but some of the other staff had attitudes... If you don't like your job then quit, no one is holding a gun to your head but yourself. Attention to detail at a hotel is everything... Some things were dirty that shouldn't be IMO - feel free to refer to my pictures. The pillows are great if you're an oompa loompa but when I asked for more, you say you'll have them later, and then I go to get them to where you don't have it... Quite the letdown. Only as a last resort will I ever stay at a place like this.
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July 2023 by Jane Hall
We stayed for 5 nights over the July 4th weekend. The room was spacious and clean. There is a kitchen area with a 2 burner stove, microwave, coffee maker, and toaster. The sink has a disposal. The full size refrigerator has an ice maker. There are dishes, pots, and cutlery. The large desk/work area has plenty of outlets. The hotel is quiet. It was full, but never loud. The complimentary laundry facilities were clean, as was the workout room. Maid service is once a week, but you can exchange towels/linens every day if needed. I would stay there againSafety: Very safe
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June 2023 by Carrie Walker
The hallway to the room didn't smell too pleasant and their so called gym was attached to the laundry room so there was absolutely no privacy. The housekeeping manager was too busy enjoying her time to herself in a room next door to mine and refused to get me a blanket when asked by another housekeeper. They need to update the appliances instead of using raggedy old refrigerators. Front desk staff was accommodating and friendly especially Derek and MO.
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May 2023 by Letitia Taylor
It stinks as soon as you walk in the door. One of the employees that works there is rude. The room had a bad smell. There are two giant potholes in the parking lot. You have to dodge those so you don't damage your car. I was surprised with "an incidental" fee as soon as I checked in. You are charged an extra $150.00 in advance just in case you smoke or damage something in the room. You receive the $150.00 fee back in a couple of days after your stay. One thing I can say is that it is pet-friendly.
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April 2023 by I I
Very clean. Great place to stay especially for families. Wonderful staff. We really enjoyed our stay. I would recommend this place. Good location. I definitely would choose this hotel again. Good location as well.
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April 2023 by Amy D.
By far the most attractive hotel we have ever had the pleasure of experiencing! The staff are professional and welcoming. The entire place is very clean! We are clean freaks and this made us feel at home. Our room had the kitchenette and this was so lovely to have everything we needed to cook and eat with. The room was complete with dishes, silverware and fridge. The queen bed is so comfy and the pillows amazing!! We are definitely coming back! Love this place. Great job to the staff!!
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March 2023 by Marcos Rivera
Convenient location. The rooms are fine but there are not a lot of amenities. I'm used to extended stays having dish soap and sponges but this is a bring your own kind of place. People were also running up and down the hallways all night. The front desk staff was not knowledgeable and the parking lot has HUGE potholes. We did not get great sleep and probably won't be back.
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March 2023 by Stacy Dry
This place told me I could bring my cat when I called, then when I checked in, they said only dogs. Our keys barely worked and we had to get a different room but the issue remained with the new room. Then I had triple charges on my bank account when I left. When I called, a manager wasn't even on site to speak to. I will never come here again and am very dissatisfied.
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February 2023 by Black J.
Refrigerators don't make ice. No ice machines in the building. No breakfast. Don't bother.
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January 2023 by Nakie Uzeiri
It is an extremely convenient hotel for long term stays . Dereck was fabulous and went above and beyond to accommodate . Ursula also was great and was very kind and accommodating: Derek always assisted me with , as I had to continue to extend my stay he was was extremely helpful and made it seamless to continue to extend every time I to do so . I hope anyone who stays here has the same experience and hospitality that Dereck gave to me .
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December 2022 by Bruce
I want to like this hotel because it has great potential, but I have stayed here twice and each time there was some sort of problem with the room (ex: nonfunctional tv, missing phone missing glassware). They'll very much need some kind of quality check before releasing a room.Rooms: Rooms are spacious with new furniture, comfortable bed, meticulous housekeeping and working kitchen.
